The office building itself reminds you of an old home that has been in multiple stages of…read moreremodeling. The staff is genuine down to earth people who are very accommodating with schedules and fitting in for appointments. I like that I don't feel super judged when I go to an appointment and have to talk about things that are uncomfortable. The nurse practitioners take time to actually listen. A great place for primary care and to get referrals for other specialist

Great staff and great doctors. I am highly satisfied with the whole practice. I highly recommend…read morethe Heyl Family Practice.

I love Dr. Leone and hope to have him as my doctor for as long as possible. He's a genius,…read morenon-judgmental, funny, and kind. Thank you Leone!

Went to Scott Leone for years. When I lost my healthcare I went to the VA in Butler. My provider…read morerequested my medical records from Dr. Leone and he refused to mail them to her until I paid him $85.00. After a discussion he was kind enough to lower the fee to $50.00 as he stated that he was permitted to do this under the laws in PA. As a 35 year veteran of the US Army and Army Reserve I was shocked at his poor attitude as was my PCP at the VA. This guy is hurting for money and I would discourage ANY VETERAN from going to him for anything. Typical money hungry doctor......

My family has been using this group (and one of its predecessors in West View PA) for nearly 60…read moreyears! That's because we've developed relationships with some of the excellent physicians (Dr. Potter Jr. and Sr., Smith, Dobler). HOWEVER .... I must say that the folks that make appointments and answer the phones have always been rude and condescending. This is obviously a result of the culture, and actually goes back quite a few years. Today I called with a legitimate question regarding a blood test for the Covid antibodies. Rather than nicely telling me that this is not something they're doing at this point in time, the person spoke in a typical (for this organization) snarky tone, acting as if this was a ridiculous notion, to get a test for this. She was quite rude. It's frustrating, and if not for the physician relationships we would've been gone years ago. I wanted to contact them without posting a review but their website does not provide for email contact.

Have been going for years and no issues...over the past couple months have mainly all new…read morestaff...that have no clue what they are doing. not updating your records so no access..no responses for inquires (emails , messages) . They really need to be investigated at this point..Shame after all theses years have to find a new PCP!

I've been coming here for a long time, maybe upwards of 10 years, to see Dr. Frankel. I've lived…read moreand worked in and around the North Hills during this time so this location has always been easy to get to. While this is a UPMC facility (sorry, not a huge UPMC guy), I've always been appreciative of Dr. Frankel and the attention, follow-up and care he provides. He listens and he cares.

Beware. Rude nurses. Impossible to reach officer manager and doctors who order expensive tests…read morewithout consent. This test was then billed under the wrong code putting me at 100% responsibility. Run away from this practice.