Mixed feelings about UPMC Altoona. I don't go to the hospital much but when something is wrong I do go and seek medical attention. If it is something I know I can wait until I see my PCP I will. To begin my experiences here first I will say every time I do come the staff are always pleasant with me and my plus (1) in case I need them. The emergency room is clean and I have never notice anything alarming on that area. I was admitted once in 2020 for a critical blood transfusion my room was clean, board updated, requests were followed through, and over all the staff were professional. The experience of obtaining medical diagnoses is the worst thing about this hospital. Very poor communication on what steps or option's are going to be taken to fix my condition. I was handed a clipboard and said you need a transfusion do you agree if so sign here and here and we will get you upstairs. I understand ED's are overwhelming and busy but they could explained these are your results this is the option we can provide for you and patient education in general was not presented well. It was 'either sign or don't you are critical' are the words they used. Once I was placed upstairs everything was expected and had no delay in care. I got what I needed no complications and was able to leave. I never got follow up paper work or anything to continue on the path of not needing another transfusion. I had to tell my PCP and they followed with plan of care. I have a had other instances of going to the ER where I went with my complaint they did what they needed to do and usually sent me on my way home with "everything seems fine follow up with your PCP". I look on the patient portal after some time because access and making the account with their portal is slow and not an easy process plus I have faith in health care workers that they are telling me everything I need to know at that time but obviously I need to be a little more guarded and be more thorough when results come back because their is numerous findings that were not mentioned and these findings are actually important to a patient. I understand if you go in with GI complaint they are focused on the GI system but when they did the MRI and degenerative discs, fractured ribs, and etc were in the findings and it's not in your past medical history or mentioned to the Doctor or the admissions office of current conditions you would think there would be some communication with the patient. If it's in the test where they provided the imaging it's worth mentioning to the patient. The wait time for Altoona ED is horrendous. I understand completely not being seen right away and turn of events happen out of control, critical patients being flown in, and of course the short staffing portion. I understand it's a triaging and certain conditions with over ride others even tho someone was there 3 hours before them. Waiting 9-10 hours with no communication, no high critical events on the over page system or any walk in occurred throughout that time or the ED waiting room being busy. I was never disrespectful towards the staff but it seemed way too extensive to wait that long. If it was a staffing problem or something communication could have been presented at the time of arrival that we are expecting a longer time then expected to see patients or something of the sort but it was nothing. If I would have known somewhat of a time frame I could have went to another hospital to seek medical attention. Overall: this hospital needs better communication and patient education read more

DO NOT GO TO THE EMERGENCY ROOM HERE!!! My sister was forced to wait 16 hours to get transported to UPMC PRESBYTERIAN HOSPITAL with an infected hole in her head and metal protruding from a prior surgery done there. After complaints to the administration, I was told it was the transportation companies fault! NEVER AGAIN WILL ANYONE IN MY FAMILY STEP FOOT IN THIS HOSPITAL!!! Beware!!!! read more

My daughter had a vitamin d deficiency while she was pregnant and lost several teeth when she went into deliver they asked her repeatedly if she was doing drugs because they seen her missing teeth and accused her of doing drugs but didn't test and automatically called CYS I would not recommend this hospital for anybody. Now for the next couple weeks we've been dealing with CYS. ALTOONA HOSPITAL UPMC SUCKS SO BAD! Instead of accusing they should have just did a drug test before they called CYS read more

After repeatedly asking for my father to not have certain medications due to a very bad reaction twice they still continued to give him the medication. This hospital does not listen to family and do NOT communicate with each other to make sure everyone is on the same page. The go to protocol for elderly patients seems to be medicate and restrain ask questions later. read more

Cardiac Thoracic ICU unit was incredible with my father's care before and during his recent passing. The nursing staff and Dr. Green walked us through a difficult time with care and thoughtfulness. read more

Absolutely terrible. Have been sitting in the waiting room for 5 hrs. No compassion or concern. My daughter has been throwing up for 8 hrs and stomach acid for the last 2 hrs. Terrible stomach pain and fever read more

Worst experience everrrr.Never come here unless you are bout to die and I say still try and find another hospital . Jordan in labor and delivery needs to quit acts like a know it all . Nora the Lpn in labor and delivery quit please God I don't know if she rude or rude and on the spectrum. read more

If you say something,they answer you with a e-mail,saying call us give number,never say sorry or screwed up.They just make excuses,as of Dec1,2024 Er still a mess,long waits and excuses.Do not GO To UPMC-0Altoona,pa read more

Loved one altered mental status admitted.. Same nurses on floor but they have different patients daily.. no one ever knows what's going on always have to check.. left 1 night 730ish got home 839 message on home phone was he with me did I take him because he has IV in and ekg leds with attitude. Then call 850 they found him maybe he tried following me out" again my fault?? No one ever calls back have to drive 30 minutes just to make sure he's ok.. transfer back and forth between nurses desks 6 times never taking to anyone.. "we are short staffed" Then STOP taking more patients than your capable of caring for properly!!! Oh but cash in bank account is end goal NOT Patients care.. Worst hospital ever read more

My husband was recently diagnosed with cancer. They got him in to see the doctor within a week. He was scheduled for surgery the following week. The hospital was great throughout the whole process. They gave us thorough in depth information. Given the surgery and testing took a long time, the staff was great with keeping us updated. Everybody was so polite and accommodating. They offered us blankets in the waiting room and had coffee and water and vending machines in the wait room. I only have two complaints throughout our entire situation. 1. they kept telling my husband that they'd give him something for anxiety before the surgery, but they never did. (we arrived at 6am, he had testing, and surgery wasn't until 1030am). He got it immediately before the surgery. 2. the surgeon only gave him 5 tablets of pain relief medicine. when I called for a refill, the medical assistant told me "our surgeons won't refill pain medicine. he needs to go to the emergency room.". he had a major surgery on his leg and deserved more pain relief. otherwise, the treatment has been great. we will continue following with Upmc Altoona for treatment as needed. read more

This Hospital is so bad waiting in the waiting room with a needle in my arm for 3 hours with it not even being hooked up to anything you tell me I ridiculous this is I'm going to sue for malpractice I do not trust this Hospital anymore nothing but incompetent morons. They arent worth a star read more

UPMC Altoona - Hospitals Near Me - Altoona, Pennsylvania

I think the nursing staff is short staffed. When you hit the call button you should not have to wait 10 to 20 minutes for anyone to appear. When you are in massive pain and cannot even walk you should not be put in a wheel chair for hours. I could not even get a nurse to take me to the rest room. It was a very humiliating experience for me. read more

i went up to the greeter to complain that we havnt seen the doctor after 4 hours bc my mom cannot walk and her pain scale is at a 10. and the greeter told me to go somewhere else like tyrone or roaring springs horrible experience regarding hospitality!! read more

Stay. Away. I would take my mother to a veterinarian for treatment before I would ever have her go back to this hospital. Ten plus days - no shower, not taken out of bed at all. Given shots without first wiping the area with an alcohol pad. No call from a doctor even though several requests were made. Case worker never answered her phone. When we finally got her on the phone to talk about transferring my mother, she straight up lied to the nursing facility. If you've ever had a bad experience here, please go to the JHCO website and file a report - https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx read more

We came in Saturday evening for my daughter, she was unresponsive (passed out). It is now Monday morning and we are still here. They have been trying to get a room for her since Saturday. Communication has been terrible, it went over 20 plus hours till they got a tray of food for her, it's Monday and no one has administered her meds for her (she's on blood thinner). They run a test, wait for hours to get a result from the doctor, decide to run another test, wait hours for that test, wait hours to get the result, repeat. Keep saying oh we will discharge and then go in a different direction running more tests. What a joke. This ER is swamped with people in the halls. My daughter is stable and she should have been referred to specialists and her primary care to finish looking for a reason for this read more

I have never encountered the level of incompetence I witnessed at this hospital. I watched a child convulsing in the waiting room. People everywhere in hallways. Some in chairs. Some on beds. My daughter was here for over 8 hours in a chair in the waiting room. How can you leave people sitting in chairs for 8, 9, 10, 11, 12 hours with no food or water? How is that legal? The staff are rude. I watched a nurse slam the door in a parent's face when they tried demanding someone see their child. This is absolutely abhorrent disgusting behavior. I can't believe this place is allowed to operate. read more

Everyone's stories don't add up from the day we stepped in here.Er had my husband gaining 20lbs in one week and then he couldn't even walk in here.Well neither one of those were true.We came a little after 5 p.m. and finally got into a room after 3 AM. Then once he got into his room one person would say one thing and another person would say something else.Even most of the drs. weren't communicating very well.One day we are doing something and turn around they say something very different.We called the upper people and that to was a joke. No one communicates very well.This place use to be at the top of my list but now I feel they are at the bottom read more

UPMC Altoona, surgical floor, Tower 11, provided the worst care to post-surgical patients. Day 3, no one had asked patient if they wanted to brush their teeth, offered them a basin to wash up, etc. PT provided 1=3 minutes of therapy to back surgery patient per day, seriously? Pt's were over medicated post-op, staff seemed to push narcotics, rather than providing less sedating means of pain relief, re-position, walking, etc. 3rd shift male aide chastised patient for urinating on floor, however, over 20 minutes went by before help arrived to assist patient to bathroom. The way he spoke to patient, should have fired on the spot. Sad to say, UPMC Altoona worst hospital ever for patient care. read more

I can not talk to my wife in hosp, i live in Virginia. Even priest can not give answers.

Tried to see my sister in-law today in Medical ICU in Altoona. I did not have my ID with me, I was told I would have to take a number then they would have to get security too fingerprint me and run me thru the system to see if I was who I said I was. She has been in ICU for 20 days I would have liked to see her before they transferred her to a different facility. I could have waited for them to do all of this and been ok, but why do you have to do this she is not a prisoner and I am not a employee. I feel for the patient's! read more

crisis is awful. no one is honest with a timeline of an inpatient bed. get a different answer depending on who you ask. gave me the parent a reclining chair , that didn't even recline. so noisy all night, nurses included. neither of us slept at all and I know all the nurses personal lIves cause thats all the did all night was talk and slam doors. read more

If I could give this hospital minus zero stars I would! I'm calling Pittsburgh in the morning to file a complaint! My 87 year old VETERAN Father-in-law was sent by AMBULANCE from the VA by a surgeon for a STAT MRI for a possible aneurysm and a pinpoint pupil of his right eye.  We not only NEVER saw the inside of an ER exam room but was made to sit in the waiting room for a total of 9hrs! When asked what was the hold up because the other patients who came in after us were being taken to MRI, I was told to call the MRI department myself!  I didn't know I worked there? Which I did 3 times only to be told it would be another hour each time! I got a number for administration from the greeter and called them. Another 2 hours later he was taken to MRI, only spoken two words to  and left to sit yet again! When called into the ER HALLWAY (HIPPA) for results the DR was asked if the MRI was done with contrast to which she assured us it was...it was NOT! It was a total crap show from the time we walked in the door until we were discharged!  If this is how you treat your Veterans let alone an elderly Veteran you should hang your heads in shame! I am beyond disgusted with this place and these people! You should be embarrassed! read more

Right now, my 94 year old father, Thomas, is on UPMC Altoona, surgical floor, Tower 11, Room 1116B receiving life-threateningly inferior care. On Monday, Thomas suffered a trochanteric hip fracture. Best trochanteric hip fracture outcomes are associated with immediate surgery. At UPMC, there was "no available operating room" until Wednesday evening. When Thomas returned from surgery, my mother and I were surprised to see my father was not wearing an intermittent pneumatic compression (IPC) device and that later in the day, he was not given and taught to use an incentive spirometer. Wednesday evening, I requested that he would receive an incentive spirometer and taught to use it before he went to sleep. When I arrived Thursday, Thomas had still not been given an incentive spirometer. He had, however, been given an oxygen nasal cannula because sometime in the night his oxygen level went to 82. Fortunately, they determined he did not, at that time have pneumonia or an embolism. Oxygen is new. He had no oxygen cannula post-surgery Monday or Tuesday or Wednesday. Thursday, he required oxygen. While I was with him today, I emphasized again his need for an incentive spirometer. It took some hours, but eventually a respiratory therapist rushed into the room with one, hastily removed it from its bag, and gave him a perfunctory, rapid-fire little rote statement on how to use it. He "kind of" got it, but not well enough for her to turn on her heel and leave. I called after her"I think he needs more instruction." Over her shoulder, she replied, "I'll be back in an hour." She did not return in an hour or at all while my mother and I were there. While trying to arrange her husband's disheveled rag-pile of a hospital my mother ran onto his Treatment Plan, tangled up in a blanket, lying on the floor, behind the bed. From it, we learned that he should have been wearing an intermittent pneumatic compression device since post-surgery on Monday. My mother asked Nurse Alexis why he hadn't been given them. Her reply "Oh we have them, They're right over there. I can put them on if he wants. It's just that some people say they are too hot in them." These prevent formation of clots in post-surgical patients, especially ones who are going to sedentary for some time. "Too hot," indeed. My father has not been offered a pan of warm water, some soap and a wash cloth since arriving in the emergency room. He has not been given the opportunity to brush his teeth or comb his hair. He is often at the bottom of the bed, with his feet jammed against the footboard. He is able to pull himself up with his hand on the grab bars and has done so several times. Today we requested he be repositioned in his bed. The nurses who eventually did this, told him to cross his arms on his chest while they lifted him then plopped him as though he were a side of beef and with his head touching the headboard. We want him to use his upper body strength. We do not want him to feel he is being treated like an invalid. Everyone thinks their loved one is special. We are no exceptions. In significant ways, Thomas IS special. Because he is so health conscious, he frequently requests various medical work-ups. His cardio-vascular system functions as in a much younger man. His pulmonary health is the same. Yes, he has severe lower body arthritis and he developed osteoporosis because who thinks of a Dexa Scan for a man. Clearly not his physicians. On top of that, he has been forced to take prednisone for the past year after being diagnosed with myasthenia gravis. The day his hip broke, he had done what he does every week: drove his tractor to mo two acres if beautifully kept lawn. He drives a car. We recently insisted he have his eyes and his reflexes evaluated to see if he ought to be driving a car. He passed with flying colors. I say all of this because we don't want him to lose the gifts of health he has because he is being treated like a hopeless geriatric wreck there on the 11th floor. He needs to be stimulated. He needs to be set up. He needs to maintain grooming habits. He needs to lie in a well made bed at a proper angle and with the proper amount of head and leg room. He needs to have enough blanket to be warm and to have them placed long sides vertical not long sides horizontal. He needs to have quality, efficient, professional, conscientious nursing care. And he is NOT getting it. He also needs someone to figure out why he is suddenly disoriented, why he starts sentences and trails off, why he conflates people, places, and events, why he is perseverating on being able to put on his trousers. I mentioned this yesterday. No one seemed pulsed by this. I mentioned it today. Nurse Alexis asked hime the day, month, year, presidents name, and name of the town. He answered all correctly. This was enough for her to conclude that he is cognitively unimpaired. For crying out loud, the man does the Times crossword puzzle! read more

It took us 9 hours to get a CT scan and have it read. The waiting room wasn't overly packed. 1/4 of the other patients were not wearing masks and it wasn't enforced. It is a learning lesson for us though. Next time we will drive a little further for better care and service. The understaffed nurses and doctors were very nice though. read more

As a clinician who works with clients, positive health outcomes are critical. That being said, my father has been through the hospital several times and his care continues to be underwhelming. Over medicated and now I cannot even get a discharge because they are too busy. So he has to suffer there for another night. Moreover their nutritional knowledge is circa 1980. I requested a low inflammation diet given his conditions, specially vegan. They gave him meat every night for dinner. Wake-up UMPC - if this was your family member, is this the care you desire them to receive? read more

It was my first time in the emergency room UPMC Altoona PA located on 620 Howard Ave 16601. My experience there was absolutely horrifying and disgusting. While I was there in the er, I was accompanying my family. I was then approached by this woman named Betty. Who I assumed worked in registration. I was told to leave the premises because supposedly there was only 1 person allowed to stay with the patient being seen. At which I left to my vehicle and waited patiently for my wife to call me. I was notified by my wife that a family of 5 had been in there since I had left. I waited more time and had to use the restroom. Therefore I then decided, to go back inside and use the restroom and check on the status on my mother-in-law. Which checking on the status I met a couple who politely asked me to watch their paperwork because there was a man standing by check-in about to collapse to the floor. To where the woman then grabbed the chair, so the man can sit. Then here comes Ms.Betty calling for the husband of the woman that helped that elderly man. After Ms. Betty speaks to this kind man and cuts him off to address me stating "why are you here I told you to leave you are not allowed here". At this time I addressed her stating "There is a family of 5 that had not been told the same thing as me. Being the only colored person in there at the time I found this very suspicious. Ms.Betty proceeded to call security, which then the couple had notified that I came in to use the restroom and check on my family. Therefore it very unprofessional that Ms.Betty had racially profiled me, I say this not to be ignorant but when I was addressed I was the only African American sitting in the waiting area, when noone else was addressed besides me. However, I did not disrespect Betty in anyway, who was yelling at me and the other couple to get me out the waiting area. "FYI" beware of Betty located in the er, who is a disgusting, racist individual. read more

Absolutely appalling. My 87 year old mother was left in a hallway on a gurney for 12 hours. Staff simply doesn't care - they are rude and lack any empathy or common decency. It took hours to even get a hospital gown. Finally a nurse threw one on the gurney and said "Here" and walked away. No one cares. read more

Well, no one wants to end up in the ER in a hospital they've never dealt with in a town they just moved to, but sometimes there's no choice. I was a little worried about the quality of care I'd get here, but I was truly impressed. First with how quickly the ER got things done. I have been to the ER with people in Columbus and they languish for hours just waiting to be seen, let alone waiting for tests and results. We just ended up back at the ER last Thursday night due to some complications from my boyfriend's recent surgery. The place was a mad house, but because of his recent surgery they took him right back and got the diagnostics started. I also have to say something about the nursing staff - at least on the 7th floor. They really were very friendly, personable, competent, and attentive - they went the extra mile! This became even more evident to me after a recent experience with some of the staff at the much larger presbyterian hospital in Pittsburgh, which were the complete opposite. I'd choose the nursing staff here any day. The only negative things I can say about my experience pertains to the lack of private rooms and the cramped quarters, but only started to bother me once I was starting to feel better and getting a bit stir crazy after 3 days. read more

My wife found out she was pregnant in November 2022 and we had to be seen soon due to previous complications. We had to go to a different upmc clinic in Huntington because there were no open spots which was fine. We were there for a few weeks and everything seemed normal at first. Then at what should have been 8 weeks she started to have issues. We couldn't see the baby where it should have been and that made us panic. On the phone they told us that we were still early and that we were at 5 weeks and 6 days. So they may have misdated. But then the same day in person they asked us what we were thinking about planning wise for the eventual miscarriage. Blood tests came back as they never took an hcg test the first time and we had to go again. Then we saw her levels decline. They have not been helpful whatsoever. We had to go to the hospital last night because she was bleeding and needed a shot and it took 6 hours just to get through and go home. All they did was an ultrasound, blood tests, and gave us the shot and we had to wait so long in between. When going to a closer clinic for one of the blood tests we had to go to the hospital because they were closed. They keep talking down to us asking if we understand that UPMC is all one company and they all work together even though they don't know when each building is open or closed, how to cohesively communicate about patient details and keep information from changing. We still don't know much. We don't know if there was a preventable issue that caused the miscarriage because they only tests hcg. This hospital is set up in a way that makes no sense for the patient and probably is hard on the staff. What a disgrace read more

Both of my parents went to this hospital for treatment and there were numerous issues with their stay. My father was admitted for a specific reason and ultimately ended up dying after falling in his bathroom and hitting his head. The nurses had not been responding to the call bell. When my mom arrived to visit him the nurses told her he was sleeping but she could tell he was in a coma after hitting his head. Had I known at the time I would have followed up but my mother was so distraught she didn't talk about it or tell me until years later. This is unacceptable!!! Recently my mother was admitted on a Friday afternoon with shortness of breath. Instead of being admitted to a floor she was put in an ICU bed for 3 days. Not only was this not necessary but there is a significant cost for ICU care that was not needed. The nurses told her that she was not sick enough to be there...they attached a heart monitor and didn't bother with her after that. A physician came by once to see her and then she remained there until Sunday. She was then transferred to another floor and told she would have the heart catheter done in the morning. No one checked in on her or informed her of any delays. Her procedure was finally done at 6:00 pm. She was then told she needed a pacemaker and it would be done in the morning. Again no updates from anyone, no team or care manager came by...she was on no food or drink until the procedure which was delayed until late in the evening. By then my mom was very upset, dehydrated, tired and wanted to leave. In addition the attending physician was rude to her when she was asking him questions about her condition. She said she will never go back. I believe after reading other stories that this hospital should lose its license. read more

Good luck coming here. I hope you know where to go because if not there's no one here to help you. The food is shitty. Even the subway was the worst I'd ever had. Some staff were great others were rude. Not the best hospital by far. read more

I was in Altoona Hospital 5 times last year. I always had excellent care. Their food was the best. My room was always clean. The staff were great. read more

My brother-in-law has been in this, so called hospital, so many times in the past for chest pains and they tell him there is nothing wrong with him. Then they tell him it is most likely gas. They tell him something different every time he goes in. Not once have they been able to pin point the problem. UPMC thinks they have the best drs. on earth but I refuse to be treated by any hospital or dr. associated with this slaughter house. UPMC needs to be restricted from taking over the hospitals. I live 17 miles east of Pitts. and the hospitals down here owned by UPMC are no bettter. read more

Well, everything started out well but then it all just went to hell. I've never been here before in my life but somehow they had a 5 year old address on file for me?!?! But no phone number. I had a heart attack this morning after having a few arterial studies done on my left leg. The staff at the vascular lab a few blocks away got me stabilized while we waited for the ambulance. Came here, straight up to a room. An observation room (but more on that later) where they decide if you really need to be admitted. The labs came back indicating that I had some cardiac event. Now since I'm allergic to the dye used for the vascular studies, I have to marinate in steroids for 24 hours beforehand. That stuff is like Crack. I haven't slept all night and being diabetic it shoots my sugar up to levels that are incompatible with life. I haven't had any of my usual meds yet today either. I can't eat until I do my sugar. But they won't let me. I have all my meds with me but they won't let me take them. They confiscated all of it because !WHATEVER! The doctor hasn't returned any calls to order meds so the pharmacy can't dispense them and the nurse can't give them to me. But they took the ones I have with me. I can't eat because I don't have insulin. Haven't had my heart meds either. Fought with 2, count'em, 2 nurses who threatened me with police action if necessary. (They moonlight here as security.) So, had a heart attack, my sugar is high, I'm stressed out fighting with nurses. Oh, yes. An "observation bed". That means that the insurance probably won't pay for, or pay as much for the room. But you've signed a paper stating YOU will be responsible for what the insurance won't pay. And they're more likely to make more money off of you than fighting with the insurance company. Welcome to modern medicine. It's now 5pm. I've been here 5 hours and just got to take my MORNING meds. I hope to god, if I get out of here alive, that I never have to come back here again. They are only getting 1 star because I'm being forced to give them one. And take notice on the map. Just across the street is a HUGE cemetery. read more

My wife initially was having a positive experience with the trauma unit, but everything quickly went down hill. She asked if she was going to be put in a room with another patient and was told "yes". She asked if the roommate would have been screened for COVID. They said "yes". She said, you didn't screen or test me. They said, well, we can't tell if other patients have been screened or tested but your roommate is not under "investigation". Whatever that means. Then, she asked if the visitors that would be coming in the room would be tested. The nurse said that everyone coming in the hospital is assessed and given an arm band. I showed her my arm - No arm band and I was never screened. While in the room, PHI (another patient's) was open on the computer. We live in one of the highest prevalence rate areas in the country and they really tried to brush this off and bully her into the room that they could not guarantee there was not a person positive for COVID. We are also in healthcare and if we ran our company this way we would be cited for violations with a lengthy corrective action. Funny, this is an insurance company that audits others for compliance but isn't compliant themselves. read more

the hospital sucks and the nurses are very rudes and dont know how to put in IV's and end up stabbing you a million times before calling the IV team to shove one in your hand. very very inconsiderate and all around rude. don't recommend at all read more

My dad died an unbelievably horrible death,in this hospital, that haunts me. The nurses were truly horrible to me. I regret,everyday, that we went to this hospital. You would think that they would be kind and make you feel welcomed but it was, and still is a terrible, nightly nightmare. read more

My mom fell at a local restaurant in mid-afternoon on a Saturday and was taken by ambulance to UPMC Altoona to the emergency room. I realize everyone's medical emergency story is incredibly boring to anyone else, but the highlight of the story: I and my siblings are extremely pleased with the care she - - and we - - received. Since mom was conscious we were able to stay with her during the evaluation phase (x-rays) that were completed with results in a timely fashion. Mom was admitted for surgery for a broken femur, which took place on a Sunday afternoon at 1:00. Most of us were from out-of-town/state, and depended upon phone calls and sib texts for updates - - every phone call I made was handled appropriately and I was able to talk to knowledgeable professionals who were personally involved with my mom's care. The only negative thing I can report is I do not like to be addressed with "endearments" like honey and hon. I feel patronized by such terms. Every nurse I talked to (most under the age of 40) addressed me in that way. Maybe someone in charge of the training of professionals would address the tendency talk to women over 50 that way? read more

So my mom was sent here by her PCP because she had a kidney stone that was causing her severe pain and was too big to pass. She and my dad get there around 2 pm and they are beyond rude. "What are you even doing here?" Well, she was sent there for a scan, and to possibly have the stone broken up, dissolved or whatever they do to help to pass it. She does in for the scan...the woman doing the scan was a big dirty looking woman who is even more rude than the admission staff. Anyway she gets the same crap..."what are you here for?" with eye rolls. When she finally looks at the paperwork she tells my mom with yet more eye rolls "It's just a kidney stone, why are you even here?" followed by a "get on the table" with yet, more eye rolls. The table doesn't look like it had been cleaned off for at least the last 10 patients. After the scan she's told they were going to admit her and she would see a urologist. They take her to a room, start an IV to rehydrate her as she had been sick and couldn't keep anything down from the pain. Then a PA asks her if she needs anything. She says "if it's not too much trouble maybe something to eat, I haven't kept anything down all day and I'm feeling a little better with the fluids rehydrating me" "Sure" she's told..."I'll be right back" So exit the PA, who NEVER comes back into the room. They send my dad home (we live in Huntingdon, so this is about a 45 minute drive) they tell him they're admitting her. So he goes home since he has to be up for work at 4 am. Then my mom is left alone, as in nobody comes to tell her anything, nobody checks on her, NOTHING. Sometime around 10:30 pm yet another doctor comes in (still not the urologist) and tells her as rudely as humanly possible that the kidney stone is passable, there's nothing for her to do there and she needs to just go home. So when my mom tells this doctor she was sent to see the urologist, they tell her that the urologist isn't on call and that this doctor is more than capable of reading her scan. She ends up calling my dad and telling him that she's not being admitted and to come and get her. So he has to make yet another 45 minute drive in the middle of the night to pick her up. The next day she calls her PCP and informs him of how she was treated. They told her that they reported them...gave her the number to call to report them as well, which she certainly did. My brother called and flipped out on them and had I known all of this at the time, I would have been up there in their faces. I wouldn't recommend this place to a sick dog. The staff is beyond rude...oh and I forgot to mention how mom told me the entire staff sat around on their cell phones all night while she was trying to get their attention to find out what was going on. They apparently can't put their phones down long enough to pay attention to their patients. Trust me, you're better off going to Mount Nittany if you need to go to a hospital. Unfortunately the hospital in Huntingdon doesn't have a urologist full time, just one that travels between a few different hospitals. So now, she has an appointment in July when he comes back around this area. Trust me, you don't want to go here. I'd be afraid for anyone whose life depended on these people. Anyone I've talked to has had the same bad experience in this place. Very unprofessional. Forgive me for saying this but I hope everyone of those rude staff members end up with a kidney stone and get treated as crappy as they treated my 61 year old mom. If I could give less than one star, believe me, I would. read more