I haven't been there in a few years because my insurance changed and they no longer accepted that…read moreinsurance finally got insurance after five years that they do except was excited to go back, set up an appointment for a cleaning and asked them to make sure that they accept this insurance before I got there called three times before my appointment to make sure they got things straightened out they said just come in everything's fine I get there. The waiting room is full. They're embarrassing. The crap out of me telling me I have no insurance, which I did after sitting there for 20 minutes. Flustered don't even know what I filled out on the papers that they gave me because they kept calling me up to the desk how embarrassing to me you need to reschedule after you get your insurance straightened out come to find out they wrote down the wrong birthdate of my husband, which is why I was showing I had no insurance so I rescheduled where they gave me like six different times that they kept changing. Finally, they settled for two said I needed two appointments. I said you know you had me so confused that I hope you have me on the list the day before my appointment no problems. I have it in your notes. We will be calling you before your appointment for a reminder that never happened and that day it snowed so I shoveled snow all morning to come into the house to find out that they were open for three hours at my appointment happen to be in the middle of those three hours that I have now missed so I went to reschedule and was told by Tori that their policy is once you miss an appointment you're wasting the doctors time so we will no longer be able to see you how nice so I called to talk to Hannah took me six times. I had to pretend I was somebody else to get through to her because Tori and Hannah seem to be best friends and work well together as keeping track of phone calls so you can't get through the only thing they could tell me was you need to find another dentist that we will no longer see you okayed to waste my time but not OK to waste the doctors time OK to promise me I will get a call before my appointment as a reminder that never happened. Yes I'm highly upset. All I have learned from this dentistry. Is they like to teach people a lesson. And punish you to no end. They have no room for forgiveness, which makes me feel that they don't even really care.

Been going there for years and years; missed an appt because I had to put my cat to sleep and was…read morevery upset; got a missed appt fee in the mail. So I sent them a copy of the euthanasia bill to show I was putting my cat to sleep. 2nd only missed appt in YEARS. They called me personally to tell me "We are sorry for your loss, however we have an Office Policy". Just letting everyone know the "policy" of this "family". Shame on you. No compassion anymore and for what, $50??? To "teach me a lesson" as a patient?? It's all about the $$$$$$ here.