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    The Salvation Army Thrift Store & Donation Center

    The Salvation Army Thrift Store & Donation Center

    3.3
    (161 reviews)
    $

    In counter response to Hernandez A.'s negative review of the Valencia Street Salvation Army, I am a…read morelong time supporter of this Family Store location and Maria has always been a consistent bright spot at this store: professional, hardworking, and unfailingly respectful--even when dealing with customers who don't extend the same courtesy. Yelp isn't your personal grievance diary and taking a public swing at a longtime employee says more about you than it does about her. If you genuinely felt wronged, the adult move is to address it with management directly. As a person of color myself, tossing around accusations like racism in a review without substance isn't advocacy--what it is, is lazy, flippant and overreach. As for the store itself: Salvation Army Thrift Store continues to do what it's always done--support people who actually need it. Yes, prices may be up slightly (I only thrift clothes and shoes so increase is between $1-$5 across the levels), but they're still well below most local thrift competitors, and the mission behind the register matters. As a side note, the new rewards program is a great new added incentive! The Valencia team shows up, works hard, and treats people with respect. If that's not enough, no one's forcing you to shop here--feel free to take your expectations (and attitude) elsewhere.

    I like this place i shop and donate to this location often. It's a big space why is it so sparse…read morewhen it receives so many donations?

    Goodwill Store & Donation Center

    Goodwill Store & Donation Center

    3.6
    (158 reviews)
    $

    So easy to donate and drop off (super convenient roadside drop off. Haven't been in the store…read moreitself, but the people taking donations are super friendly

    Came in today, 2/2, around 2:00 pm with my two other friends, so that I and my friend could return…read morethese boots that had not worked out. We were not aware they did not accept shoes back, which is totally fine, but before knowing that, my friend had went to the register first asking for the return and the employee said their manager could help with that. A younger woman, who was the manager had came and helped her with the process, giving back $30 in store credit, so we still had no idea they had this "no shoe-return policy." I went next with a different cashier asking for a return as well and once they had saw I was returning boots, they had told me they do not take back shoes. I was confused and stated that my friend just gave theirs back a second ago and they still said no. The manager from earlier had came back overhearing the conversation, and realized she made a mistake. She was behind the 2 girls telling me the policy and tried to mouth she did not know and made a slashing motion to maybe have me deny my friend had gotten the store credit back from HER mistake. I wasn't sure what she wanted me to say, so I stated again, my friend just gave her shoes back. The manager then went on to RAISE her voice at me from behind the ladies, saying "Why would you do that" very rudely, and that I saw her saying she did not know. She said we were both somehow in hot water and placed a blame on me. I do not know if her goal was to embarrass me and my friends or have me be in the wrong, but that definitely caught me off guard. Mind you, I did not point to her or single her out saying she was the one who helped my friend, I was genuinely just confused. If this is how they train their management to respond to mistakes or events they should have been fully accountable for regarding a mistake THEY made, I will not be returning. Employees--especially managers--should have a clear understanding of company policies and communicate clearly and professionally. Speaking to young women in a public and such disrespectful manner is unacceptable and ruined our entire experience.

    Urban Angels - donationcenter - Updated July 2026

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