Can you believe it?! FIVE stars for an estate agent? Well friends, Letz Move deserves the honour!…read more After a lot of pain and heartache caused by Winkworths (aka WANK-worths), I was beyond thrilled to find such a dream agent. My agent at Letz Move was honest and reliable from the start and has continued to be throughout the entire rental process. Basically, here's what makes them top-dog in my book: -Honesty. When I asked my agent if he thought I could talk the rent down a bit, he told me it wouldn't hurt to try. Most agents seem to insist there's no way the landlord will bring down the rent. Thanks to his advice, I knocked off a few pounds! -Simplicity. Almost everything is done online, making the process far less painless. I was able to fill out all my reference and application forms online AND even sign the contract online as well! -Thorough! When I went to collect the keys, my agent met me at the flat and did a thorough check-in with me. We walked around inspecting every inch of the place, making sure it was all up to snuff. And nicks or dings were market down and then put up on the website, which was accessible to me with the login information they'd provided. I was then given five days to dispute or add anything on. -Helpful. Everything was perfect upon move-in, but a couple of days later we had some trouble with our oven. I emailed my agent and quickly received a response from another member of staff informing that my agent was on holiday but that they would be happy to help me out. And they did. Problem solved in less than 24 hours. Most importantly, my agent from Letz Move was kind and approachable. I actually never felt like he was stretching the truth or trying to sell me on something that I didn't want or couldn't afford. The only downside to this agency is that they're not very big and don't have tons of listings, but otherwise I cannot recommend them more!

Letz move made my life hell for 6 months! They wouldn't repair anything in the flat, despite the…read morebroken heating and windows making it freezing cold for the entire winter that I lived there and the garden being ridiculously overgrown. The flat was disgusting and dirty when I moved in, but I was desperate to move quickly so I took it regardless. I spent the first few weeks cleaning as the cooker was covered in hardened gunk, the cupboards were broken and the bathroom had so much mildew that I actually showered at the gym until this was all removed. The maintenance woman rarely returned my calls and took 5 months to get the work done, but strangely they were quick to contact me when the rent was a day late. They then tried to take half my deposit when I left, claiming that they needed it for cleaning fees which made me laugh as it was cleaner when I left than when I first moved in. Fortunately my deposit was covered by the deposit protection scheme, and 6 months later I have gotten this all back, after months of bitter disputes with letz move who even went so far as to make up far-fetched stories with no photographic evidence (which I did have). This agency have actually put me off renting, but I am fortunate to have found a lettings agency who are honest, quick to deal with problems and have a good reputation both online and from friends and colleagues.

I don't usually write reviews but thought I had to as they were so great, I had previous bad…read moreexperience with 2 other so called large estate agents in the area and was starting to think that all agents are the same. They are NOT!!! From the moment the branch manager Tony came round he put me at ease and assured me they would work hard and do their best to get me a good price. They email all appointments and then the day after the viewings you receive another email with HONEST feedback. Tony sold my house within 2 days and achieved over asking price, I moved a couple of weeks ago and things were really smooth proving if you choose an estate agent that knows the market and the area (Tony has lived in the area all his life) things do not have to be difficult. I have recommended Tony and Daniels to all my old neighbours and friends. Thanks to all the team at Daniels Mrs Cobbern

I found a great estate agents in kensal rise - these guys are professional and prompt! I have…read morealready recommended them to my friends :)

Have been a tenant for this this agency for over 2 years and have never found them anything other…read morethan responsive and timely in all their dealings. They are friendly and helpful, and what makes a big difference from the High Street agencies is that they view the tenant as a person not a commision cheque. Highly recomended.

This was a last minute booking. The "apartments" are not suitable for 4 people and are very…read morecramped.On the website and on booking.com, rooms look more spacious and modern. It was very dated. Two beds were in living area along with kitchen. The beds weren't comfortable. The bathroom was big. There wasn't an exhaust fan in bathroom so it left the whole apartment humid. The housekeeping staff were very good. Mid week they came in. The space was left very tidy! We were on the third floor with no elevators. It was difficult with suitcases and we only had a carryon! The front desk sent someone to bring luggage down after I requested it. The Fri t desk staff was nice except the managers. They didn't address any issues and laughed about it. The area was convenient to the tube and also walking distance to Kensington Gardens. By the tube station, the Main Street had 2 small groceries. It was generally safe. The biggest issue was very spotty wifi. Several times I asked about it but the answer was to use the lobby. An IT person told me, the box was behind the headboard. It was probably blocking the signal and a booster couldn't be added. One of the reasons I set aged here was because it had WiFi I rooms. I wouldn't stay here again.

Very friendly service,perfect location! Our first time in London,therefore, having a great Hotel…read moremade it a wonderful vacation. Remember to purchase converter outlets,we figured that one out.A friendly reminder from staff would be nice. Didn't eat at Hotel,it was more convenient to cook breakfast . There are so many options for lunch and dinner in the area,we enjoyed something different each night.Loved it!