Dr.Louis(endocrinologist)takes excellent care of my mom. She is very professional ,knowledgeable,&…read moretook her time to address any concerns thoroughly. Her compassion & reassuring demeanor helps put my mom @ ease which means the world to me. It's clear that she genuinely cares about her patients & is dedicated to providing quality care. The only complaint I have is the people who work @ the front desk they could be more friendly. It kind of seemed like they have attitude problems. Despite that,Dr.Louis is outstanding & I highly recommend her to anyone looking for a caring & knowledgeable endocrinologist.

I was recently transferred as a patient to this location as both of my doctors from HHC left…read moreCheshire in the last 2 years, online check in was a breeze utilizing my chart plus, office was mostly empty and Dr Wong had a lovely personality and was super efficient. Plenty of parking, also has HHC rehab on site.

Came here for follow up work/MRI for neurology…read more Checking in was a two step process (check in at kiosk and/or wait to still verify with person at front desk). Fairly easy, no complaints. Appointment went fairly well. Staff were informative and patient Valet parking or self parking available. LIMITED parking near front entrance, but plenty of parking around the building. Early appointments are better for parking yourself

My doctor requested two xray routine requests for me on 6/24/2026. I looked up where I can go for…read morethis. I called, put on hold for a long time, then a young man answered, I gave him what the doctor ordered then got hung up on. Now I called again and I am on hold. The woman was so nice. She apologized and said the young man should have called me back. This call center is scheduling appts for a multitude of YNNH facilities. The nearest opening for me is in New Haven. Learn something new every day.

I did something stupid and twisted my ankle. I mean, I play rugby and ice hockey so I can shake it…read moreoff. No big deal, right? Wrong. Whatever I did to it, it required medical attention and rather than clog the emergency department over my stupidity, I went here to the Mid State Mediquick Location. This place is fast, friendly and the staff from the physician assistants, nurses and medical assistants are very knowledgeable. After ruling out a fracture, they quickly wrapped my foot, gave me a walking boot of some sort that I probably wont wear, gave me a prescription for some pain meds and sent me on my merry way albeit hobbling along with crutches. Excellent location, I think I had to wait all of 5 minutes and everyone was so nice. Smarter choice than going and sitting in the emergency department and surely smarter than what I did to injure myself.

Came here when I lived in Wallingford about 10 years ago and they were excellent. I couldn't figure…read moreout why it felt like I was being stabbed in the ear so I made a trip over here to have it checked out. The wait was a little long; not terribly so. I was in a private room and started getting a little teary-eyed on my own when the pain got worse and the nurse noticed when she came to check on me. The doctor booked into the room a very short time later and quickly diagnosed me as having conjunctivitis in both eyes and an ear infection in both ears. The doctor was very sweet and asked if I was under a lot of stress since that type of thing doesn't typically happen all together, and she made a lot of excellent recommendations for avoiding cold liquids and sticking strictly with warm or room temperature drinks until I healed up. I have had a couple of ear infections since then and haven't had another doctor take time to mention that helpful tip since then. I'm not sure if the same staff is still there, but I greatly appreciated their concern and the time they took to make sure I had all of the info I needed to get better as quickly as possible.

I was referred here by another provider who has patients who have positive experiences with Anchor…read moreHealth Initiative (AHI). At first, I was slightly nervous to see a new HT provider, as I already was established elsewhere. Even if elsewhere wasn't quite meeting my needs, I already had a surgeon referral from them that I wanted to maintain. From my first conversation with the appointment setter on the phone, I felt at ease. The person on the phone was knowledgeable, articulate, polite, cheerful, & showed compassion and empathy. I was quickly set up for two appointments- one for HT with Sharon, & an upcoming one with Melissa. Now my appointments were set, I set on a little research expedition by scouring their practice's website & patient portal. This place almost seemed too good to be true. Like, is there really a practice that is meant for LGBTQ+ healthcare? Yeah, pinch yourself real quick, because it's for real. The website is clad in affirming pride flags, inclusive pronouns, & (almost) too good to be true claims of inclusivity, respect, & a genuine passion to provide compassionate healthcare for LGBTQ patients. Now that I've had an appointment, I know the claims aren't just lip service. AHI is legitimately a multispecialty practice made for the LGBTQ+ community by LGBTQ+ health professionals. Until you've experienced the extreme difference between a practice run by LGBTQ+ professionals versus well meaning allies, it may seem like the differences would be nice, but nominal or not necessary to a good experience. I know I definitely didn't think there would be much of a difference. But, the differences are immense. The differences involve a primary concerted focus on patient respect- respecting their identity, pronouns, name, health & social history, sexuality, & health goals- genuinely & without judgment. Everyone from the appointment setters to nurses to the doctors understand how important it is for their patients to feel respected and understood, especially their transgender patients like myself who are used to negative experiences regarding our medical care. Meeting with Sharon was a great experience. She was personable- friendly, respectful, attentive, & approachable. she reassured me that I am allowed to have boundaries and refuse to answer anything I didn't feel comfortable answering. But, honestly, Sharon is so great at what she does that any nervous feelings were alleviated quickly. As the appointment went on, she proved herself to be knowledgeable and confident in her experience with hormone therapy. I was finally able to get answers regarding my therapy that went unanswered for so long. I totally recommend AHI to any transgender, queer, or otherwise LGBTQ patients looking for gender affirming/ sexual health/ gyn/ primary care/ prescriptions in an atmosphere that is legitimately inclusive, because those who work there truly care about us.

Great for trans and queer affirming care. Horrible front end customer service. Long waits in the…read moreoffice. Cancelled appointments without any notice (and worse, lying and saying they did). All in all, lots of wasted time.

The Medical teams were VERY thorough and considerate. I…read morehave an appointment in June. The lady who called me (Jackie), to make my June appointment was very patient with me, too,

Absolutely terrible communication!…read more The cardiology department has the rudest phone staff that I've ever encountered. When I first called, I was told that they need 2-3 weeks to process a referral, and then when I finally reached them (10 phone calls later), they're booked out 6 weeks. If I could leave -0- stars I would. This has to be one of the most inept medical practices in CT, and I'm ashamed that they're part of the Yale network!

We have been seeing Dr Robert Jones for the past several years. He is well educated, compassionate…read moreand kind. He is an excellent primary care physician. I love the way he listens and addresses our questions. His bio says: Robert Jones, MD, a board-certified Family Medicine physician, offers comprehensive care, that also addresses the psychosocial needs of his patients, paired with kindness and compassion. Dr. Jones, a former high school science teacher, educates his patients on the nature of their illness, treatment options and specialist care backed by clinical studies and research. He includes patients as part of a shared decision-making process.Dr. Jones received his medical degree from Ross University School of Medicine in Barbados and completed his residency at his undergraduate alma mater, Stony Brook University, in Stony Brook, New York

I can't speak to the entire group because there are some great doctors there. However, this review…read moreis about ONE particular provider in the group, Vikram Rao, whom I had entrusted with my medical care since February 2020. Last week I discovered how unethical he is and I would not allow him to treat my dog! Do not become a patient of Vikram Rao. If you value your health and wellbeing, I suggest that you not become a patient of this doctor at Northeast Medical Group, 4A Devine St in North Haven Ct. I trusted him as my primary physician for almost 4 years now, only to recently discover that he does not document all of the medical visits or treatments that he provides. Last week I needed documented medical information from my records to take to a specialist, only to find out that he had not documented anything about my condition yet had been prescribing medication to me for this condition for well over a year. I am devastated, not knowing what to do about the information I need for the specialist. I now have to find a new PCP for treatment of this condition and begin this horrendous process all over again. What Vikram Rao did (I refuse to refer to him as a doctor) is unconscionable and he needs to be held accountable for his actions. I was advised to report this to the Department of Public Health Provider Licensing Investigation Unit and I fully intend to do so. Since he works for Northeast Medical Group, which is a part of Yale New Haven Health, I was also advised to make his superiors aware of this matter. He took an oath to "do no harm", yet that is exactly what he has done to me. There are reviews from other patients about his care on the Healthgrade website, I wish I had seen them sooner. I would never have entrusted my care to this person. The moral of my story is to check, verify, and recheck again. Ask for recommendations from people you trust and by all means verify that treatments being performed and prescribed medications to you from any doctor are documented in your medical records because trying to get a provider to own up to what they did not document can take months, during which time you do not have the information to take to another doctor for treatment. Be extremely cautious and watchful of your medical records. If something is missing or incorrect, it could be the difference between life and death, yours.

Good morning to all, I have been coming to this clinic for years, and previous years I'd say the…read moreenvironment has not been the best but recently coming for my appointments these past months I have noticed different employees with much better energy as well as good communication. The doctor is continuing to help provide the best care with the best recourses possible. I would say the office is having new looks and changes happening. Very happy with my recent visits Best regards :)

Sorry, but I have to say, they are like robbers, they don't know anything about customer service,…read morethe recaption is very rude, they don't have any proper appointment system, when you go there they will tell you we are closed, I personally do not recommend this doctor.

Absolutely horrible experience. I was told the procedure would help me with the pain in my legs at…read morefirst I thought it was working because they had me wear compression stockings 24/7 so I felt less swollen and some relief but as soon as I stopped wearing the compression stockings I realized all they did was butcher my legs. I have more pain than before and I now have triple the amount of spider and varicose veins and even scars. It is very sad that we have scams like this in healthcare I was truly so hopeful that I had finally found a cure for my legs and all they have done is stolen money and made my issue worse and caused me to become very depressed.

Definitely a money pull operation. They performed a one hour ultrasound to tell me I had spider…read moreveins and insurance wouldn't pay. Go to a vascular surgeon and hopefully insurance will pay for the procedure.

I went here for immigration health check. Everything is great. Easy to make appointment and prices…read moreare reasonable. Doctor is very informed and told us everything we need to know. Everything is efficient and we finish check in 30 mins. Will go back in 3 days to get report. :)

This isn't an urgent care location although a frantic phone search would tell you otherwise…read more Despite that the nurse was quite nice and directed us somewhere to help.

I would do 0 stars if I could. Worst place ever. I would avoid going here and go to Northeast…read moreMedical Group on Devine. I had a minor foot issue that was wildly misdiagnosed and went in another time with a hand gash actively bleeding alot and they turned me away saying they weren't accepting walk-ins close to closing time. Another bad practice they do is not being transparent with pricing and if you have insurance they just sweep you out the door after your visit with no discussion on what they are billing and then get a nice bill in the mail out of the blue. Forget trying to negotiate with them as well.

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