The experience in the Hanover branch was awesome. Kerry was…read moreso helpful made a stressful situation not so Stressful thank you Kerry for your help and patience.

Even if their hours are a little weird (Mon, Tues, Thurs, Fri 9AM-4PM and Wed 9AM-12PM), I was able…read moreto get in, get what I needed accomplished, and get out of there in a little over an hour. Parking is a bit cramped; there's lots of smokers hanging about outside; the inside is filled with people waiting in what seems like an eternal queue. When you enter, there will be a kiosk to your right-- use that to "check-in", either for an appointment or as a walk-in. There's no "can I just ask you a quick question?" here. Use the kiosk. There's not much to entertain you, just one TV screen that shows announcements (Have you applied for Medicare today?). No ambient elevator music. Bring a book or something to quietly entertain yourself. Don't play music videos over speakerphone or carry on a lengthy conversation while in the lobby. Security will come out and politely ask you to take it outside. I went to the SSA in Hanover on a Wednesday around 11:15AM. Didn't give myself much leeway there. But they TAKE PEOPLE until they close-- they don't kick those in the lobby out after 12PM. The kiosk must stop giving tickets/numbers after that time. I was taken back probably around noon (45 minute wait). The woman who helped me was super friendly and efficient. When she didn't know "for sure" the answers to my questions, she looked them up. Once she was satisfied with her research, I was able to get the paperwork completed that I needed. Super happy to have a Social Security Administration office so close to my home-- and central to many others.

I had a very good experience at the Social Security office today. I had to bring my citizen papers…read moreto prove that I was an American citizen, since when I first got my SSN I was not. After a few minutes of waiting for my appointment time, my number was called and Mrs. Gilbert was very patient, professional and friendly. She made me feel very welcome and that the process I was going thru had been done many times before... My entire time in the office was about 30 minutes. Easy, efficient and very respectful.

They are providing good service and help very well I…read morerecommend them because on providing extra ordinary services

Quick courteous service. Only took a week to get my social security card! Very happy with my…read moreexperience!

Need people to help in person they expect everyone to be computer savvy and no one ever helps you…read more And unemployment is the same. There getting hacked left and right

"Standing in a two-hour line makes people worry that they're not living in a democratic nation…read more People stand in line for two hours and they go over the edge." David Sedaris, Santaland Diaries I was just listening to a colleague kvetch about a 7th-circle-of-hell-ish visit to the Providence/Westminster St. Social Security office, so I was compelled to write this review. The first step to changing your name (in my case, marriage) is to first change with Social Security, in person. When I discovered that you can go to any office in the state, I decided to give Pawtucket a try just after they opened at 9, fearing the worst and clearing my calendar of obligations for the morning. It looks like I imagine the Social Security Office where Carol, Marcia, Jan and Cindy might have walked into when they changed their name to Brady. There was only one person in front of me, and then I sashayed up with my documents, slid them under the glass, and DONE in 10 minutes.

Wait time was only 30 min, which was reasonable. They were unable to complete my transaction…read morebecause I was missing a piece of random paperwork...which happens. But the woman behind the desk was very rude with me, considering that in my case, the error was made by social security and not by me. She also told me the wrong piece of paperwork to provide and when I went back with exactly what she said to get, I still didn't have what I needed, and she didn't seem to care. She said, "I could help you, if you had all the paperwork you were supposed to have." All attitude. Bottom line--the facility itself and wait to be seen were reasonable, she was NOT. Woonsocket SSA is much better--go there if you have a choice! They were helpful and friendly!

If you get there before 9 for the opening of the doors you will be seen on a timely manner…read more The whole process was less than 15 min in and out with proper documents. And the Asian Male employee at window B was extremely polite and helpful and easy to converse with! I hope this has been a trend in good customer service.

First time coming in this office to get a replacement card since I lost mine. I've only been to the…read moreone in Tacoma, Washington but never really got my social since I moved to Boston after a month. Space wise in this office isn't really as big just like 9 computers with employees. Some of them are empty and it's depends on how fast each transaction is with each person they are dealing with. I waited like probably less than or almost an hour for mine and the transaction is pretty straight forward so it only took me like 10 mins max and I was able to leave the place. Bathrooms are outside the office towards the right side.

I had need of Social Security services. First I went into my on-line account to see if it could be…read moresorted there. It sort of could, but would take months to process. Next I called them to discuss and my particular need had to be transacted in person for security. I appreciate they are trying to keep my info safe. (insert wonky face emoji) And so I find myself at the SSA in Warwick. It's a large building. Plenty of parking with handicap spots close to the entrance. GPS took me to the correct parking area. Located on the ground floor, turn right inside the entrance and they are the first door on the right. A security guard is across from the entrance. On the left is a kiosk where you sign in. Answer a few questions about your visit and a ticket with a number will print out. Have a seat in their large waiting area and keep an eye on the monitor on the front wall. The left side of the screen displays what numbers are being served and where. There is no audio que that a new number has been updated, you have to keep checking. When my number came up on the screen I walked back to a row of office cubicles and entered the room number listed on the monitor. I presented my drivers license and let them know what I needed. The staff member was very pleasant, smiled, answered my questions. They entered some info into the computer, let me know what to expect and I was on my way in minutes. The office was not busy when I arrived and I was in and out in about 15 minutes having achieved my goal. Yay. I appreciate the friendly, efficient resolution.

I had no clue this location was even here. Someone told me about this location and I'm so glad they…read moredid. I was in and out all within 22 minutes. They share a space with others, but they're on the 1st floor. Decent amount of parking, you walk right in and the security guy is right there, with a warm greeting and points you to the kiosk where you check in. Very easy process, you get a number and sit and wait. They have this screen that shows you what number is next, if you aren't paying attention, they'll say your number over the intercom and then you'll know. The worker was eh, she was very blah and boring and seemed uninterested. She also talked very low, so I couldn't hear her much. But after a few minutes she opened up and smiled some but not much. It appeared to be the only window open as well so I'm assuming she got everyone. I would use this location again.

Very nice, clean and pleasant people working there. Officer was polite and greeted me I came into…read morethe door. I didn't have to wait long, the representative was nice and helpful.

I recently had an interaction with Wendy from this office. She was so helpful, patient, couteous…read moreand professional; while worker during the government shut down. You would never know that Wendy was working during such a chaotic time. She even called me back to tell me something else about my husband's account. I didn't recognize the number and I did not answer it because it came up as a "Public Service". She called me 5 times and the fifth time from her personal phone to be sure I had all the information. Thank you Wendy!

I arrived with a family member and a 2-two-year-old grandson at 10 AM on Monday morning. Three…read moreother people were waiting ahead of us. The security guard greeted us pleasantly and asked us to generate a ticket from the machine. We got our ticket and sat down and waited perhaps 15 minutes for our number to be called. I noticed that several people entered after us without a mask and the guard was very polite to them and provided them with masks. The representative who assisted was professional and was able to help. We were told that the Social Security card we were requesting would arrive within two weeks and were given a document to verify we had submitted the application. I was very impressed with the professionalism of everyone there. We were in and out in less than a half of an hour. However, we noticed as we left that the crowd in the waiting room was growing.

Complete joke. Typical govt run entity. You call their number, you have to wait thru their idiotic…read moremessage statements, even if you've heard it before and know what options you want. Then you hit the first option 2, to talk to someone. Then 0 if you want the next available person. Then instead of any regular business and just being in a queue, if no one is available they tell you no one is available and just hang up on you. WTF is the point of that? So you have to keep going thru this circular motion of calling back in listening to the messages, prompts, then they hang up on you again. Over and Over. If you do know the person you are looking for, you dial their extension and leave a message. And guess what? They NEVER call you back. 2-3 weeks and they can't call you back? Complete cluster f. This is y people hate the govt. Run by morons.

Most aggravating company ever. If you are using this company let them know a month in advance when…read moreyou need the gas turned on or else you're screwed. I couldn't get my gas turned on for 2 weeks. Then during our appointment which was originally 8am-4pm turned into 8am - 8pm. On top of that she said they might not even get to us because they are overbooked. Worst and rude customer service. Worst organization. Seriously in need of a management & staff overhaul.

It is impossible to deal with this company!! It's been over a week that I'm calling EVERY DAY…read moretrying to get service connected. About two weeks ago I finally talked to someone about natural gas service in my business. They said they would fax me a credit application. I received a fax with 5 blank pieces paper. Someone manually put the application in the fax machine backwards! It took me forrever to talk to someone to re-fax the application. Now I have a question and it's been over a week that I call, stay on hold for over 20 minutes - sometimes more than 30 minutes! One time someone picked up the phone, didn't know the answer to my question, took my phone number, left me on hold for 40 minutes until I finally had to hang up. And they are the only game in town??? Fall River??? Are you trying to improve the city???

Beware as your GPS may have trouble getting you here to Battleship Cove, as ours oddly led us onto…read morethe bridge and away from the ships, then informed us that we have arrived. Ah, no. When we finally arrived, we found a small parking lot. We walked past the cafe and carousel building and made our way to the Battleship Cove gift shop to pay admission. From there, we got to check out two hangers, before we got up close and personal with two ships and a submarine. These are self-guided tours where you wander around and read about the things you see. There is only one direction for the sub as you make your way from one end to the other. But for the ships, there are more directions to choose from, and use-able bathrooms on the BB 59, as it hosts sleepovers in the form of Nautical Nights. We spent over 2 hours here, and would have happily checked out the submarine a second time, but they were about to close.

Love the battleship, spent a lot of time here as a kid and young adult. Was part of the crew that…read moregot the guns working again for Fall River celebrates and generally put a lot of work in on the various ships. Was sad to see the condition of the battleship. Everything is rusting and the deck is in bad shape. Grass is growing everywhere. Really made me sad