The people at The United States Post Office Cleveland , TN are dedicated to getting packages and mail to every customer every day! I had the opportunity to actually observe them processing and delivering. The general public has no idea what those folks deal with every single day in order to provide excellent service to everyone. In sweltering heat, freezing cold and torrential downpours they still come through. They all do their best to see that every customer gets the mail and packages to the addresses where they are supposed to go. With the high volume of pieces they process and deliver a few late deliveries would be the norm for any business. Try a little kindness folks... Try walking in their shoes a time or two. They make every effort to get everyone their mail and packages in a timely manner. read more

They are the worst post office that I have ever dealt with! My package from Amazon was reported as delivered but is either missing or stolen or never delivered! "what else you got"??? REALLY! Try using correct grammar! read more

US Post Office - The false delivery confirmation. The package was not delivered. I checked both my porch/door and my mail box. The USPS has posted misinforn - Post Offices Near Me - Cleveland, Tennessee

Postal carriers don't deliver or pickup mail daily or regularly. Spoke to post master and still can't get mail picked up. Makes it difficult to run a business. This has been going on for months and there is no improvement. By gosh they are out on Sunday's delivering Amazon though. Can't rely on getting or sending mail anymore but what are you to do? Guess I'll start complaining more. read more

I havent received any mail in almost six months. I have lived in the same place for 11 yrs and never had this happen before. My bills havent arrived or my drivers lics renewal or my light bills. I moved downstairs the only thing that changed was the apt number. Im wondering if this is happening all down my street , I live on harrison pike 2950 apt b to be exact. Please run a check or investigation on my problem . My son sent money for my birthday and it never arrived either. Barry Southerland Cleveland Tn read more

These mofo sucks do not answer the phone. The mailman do not even attempt to deliver certified mail. Wish I could give them 0 stars

I think our mail carrier is stealing mail, my whole neighborhood hasn't had mail delivered in several days so my wife went to post office to find out what is going on and was given a few pieces of junk mail and was told the carrier would be bringing more today. Once again nothing was delivered and after talking to family we should have 5 gift cards here for Christmas, I'm crying foul here. Thanks USPS way to screw up Christmas read more

we had supposed to be getting a packing to day but it did not come they need better drivers I think they left it in the truck

Staff is friendly and responsive. Line gets long sometimes so best to avoid peak hours such as lunch and near closing.

How hard can it be to deliver mail must be hard because my mailman doesn't know how.the really need to train them.take mail from mailbox and send it to address it says on the mail.simple but mail man doesn't understand that read more

Worst post office service. They deliver packages to incorrect addresses constantly. I'm always missing mail or packages and they NEVER answer the phone. One of the carriers hit my mailbox with their vehicle and never owned up to it. Just awful all the way around. read more

I had a package sent to this post office and had been marked over the bar code and was looping back and fourth to Chattanooga and Cleveland over 20 times and was then lost because the mail carrier can't seem to look at a address and route packages this was when kicked out of the system .there is no excuse for this and when I reported it after six investigation attempts to reroute or find my package all I got were lies no emails no call backs ...nothing total incompetence if I could give a negative star I would their automated sorting system has major issues and when packages or mail gets kicked out no one seems to know what to do by just looking at the damn address on the package to which mine was correct so no excuse is acceptable .this issue needs to be fixed nothing more nothing less. Additionally when I called them repeatedly over 60 times in a week no one ever answered their phone line . read more

I have used the Keith Street Post Office in Cleveland, TN for over 25 years. The carriers (city and rural) and the people who work in the office have ALWAYS been courteous and professional! They do everything within their power to get the mail delivered in a timely fashion. Plus they all are very friendly. We are fortunate to have such a dedicated team in Cleveland, TN. Thank you for all you do for everyone in our town postal workers! read more

Sorriest post office ever. Never answer the phone. Say they deliver your packages but don't. Say they tried but the business was closed when it wasn't. It's like they don't even train anyone there. Rude customer service. read more

Don't know about the other reviews. Most were during covid 2020. So bad time for all if us, but I've been going to this PO Location for 5 years and almost always had great service. Fast as can be expected too. Good employees. Maybe it's how you treat them.​ read more

This is the worst post office location, store and mail carriers that I've ever dealt with. The staff is extremely rude and unprofessional, and the carriers frequently choose to not deliver my mail. I finally signed up for Informed Delivery (a free service created by USPS which sends an email of the mail items coming in a given day), put a security camera out and confirmed that the mail person is in fact skipping part of our deliveries while Informed Delivery stated that certain items would be delivered that day. There was nothing obstructing our mailbox (I have photo and video evidence showing that to be the case) and our neighbors got their mail items for the day. I have reported our mail carrier to the postmaster general's office and strongly encourage anyone in the Cleveland area to sign up for Informed Delivery and start flagging the mail carriers that choose to not do their job and withhold valuable mail items from taxpaying Americans. read more

One of the worse post offices I have been to. Only two customer service representatives I will deal with because they truly care about the customer's needs and providing proper assistance. The post master(s) here do not resolve issues brought to their attention and always brush them off. They do the bare minimum simply to complete their "job". Packages for my business will sit in transition at this location for over two weeks and no one is ever available to assist me with finding out why this keeps happening or the location of my package. Absolutely terrible overall experience, repeatedly, from this location. read more

This location USPS office holding my multiple packages since 5/6 to current time 5/17/2020 is still not delivering due to what it insists of inaccessible driveway, which is a wrong statement by the carrier. Many times, I had been complaining about it. Despite multiple requests I made to fix to redeliver all of my packages, these people never listened and tried to recheck whether driveway was okay to easily drive in, turn around, and exit after delivery. Lazy, stubborn, not expected to improve! read more

Our Postal Service in this town is garbage. They shouldn't take the Amazon account when they know they have to lie and cheat just to pretend like they are meeting the demand. This is December 29th. Are they still blaming Christmas for being so bad at their jobs? I certainly hope my mailman got coal in his stocking and a cut in his pay! What they do is, they scan the item so that Amazon thinks it is being delivered today oh, but it is not. It does not say out for delivery as it typically would. They are cheating to make Amazon think they can actually accomplish that task. I'd hate for you to have to get out of your truck and look in the back mailman. Perhaps you should join the Y if that's too much. read more

These people here at the Cleveland Tennessee post office don't care where they leave your mail for delivery. They leave packages out in between other mailboxes for people to see and steal read more

The customer service at this post office and with the carriers is terrible. They have a government job and they never have any manners. Is it so hard to say thank you? No its not but if you work for the post office apparently they do not know how to use the words, please or thank you. I have tried all three phone numbers that I have for this post office and as usual there is no one answering the phones. I wish they had to be as respectful as other people are when they interact with humans. This location is a joke! However, there is absolutely nothing that can be done about the carriers or this location. They do not care at all how they treat the general public. COMPLETELY UTTERLY USELESS!! read more

I have had a horrible mail carrier...I usually get one notice before my packages get returned. I with there was another option other than the United States Post Office. read more

Waited on my package from Amazon watched this mail truck pull into this park never bothered to stop drove completely around me Amazon let's me know mail carrier had difficulty delivering my package due to not being able to get to the mail box because it was blocked you drove right by it nothing was blocking it nothing was blocking my door either. So you get paid more on Sunday to drive around and not deliver a freaking thing just make lying excuses because you don't want to get out of your truck. So Monday I will file the complaint with the post master then the postal inspector by the way before you say you attempted you on 5 cameras not stopping trust me no excuse for refusing to do your job your being paid to do. I also took pictures of the mailboxes and my front door perfectly clear not one thing blocking any of them. Furthermore I will file a complaint and a claim with Amazon against Cleveland Post Office as this is not the first time you have refused to deliver the package giving ridiculous excuses. read more

Unfortunately the post office in Cleveland, has very rude employees. They are unwilling to help, and make it quite challenging on people.

I live on South Ocoee st and let's just say that I am not pleased with the mailman or this post office on how they are handling deliveries to our address. My stepson has called numerous times about his mail not being delivered in which one was a credit card he was expecting but never got. It was mailed but never received. I have had people come to my house giving me my mail that came to their place of residence. My stepson son was told by this post office a few weeks ago that he may need to get a PO. Box his response to them was why do I need to get a P.O. Box for your mess up. I agree I have lived in multiple cities from Saint Louis, Missouri to as small as Henderson, Ky. I am from the third largest city in Indiana myself and I have never experience this high level of incompetence like this post office that I have to deal with here. The mail man that keeps messing up mail needs to be fired. If the mail is being processed incorrectly at the office than those people need to find a new line of work. I can do a better job than the mail man I used to be a delivery driver for National Rent to Own in Saint Louis yeah STL is way bigger than Cleveland but I never got a delivery wrong I used a map. So word of advice to one former delivery man to another.... Learn to read a map and learn your route better or find a other job. Cause it's obvious you are having a hard time with your duties in the South Ocoee st route let alone the rest of the town. read more

Easy in and out at this location. Drive through boxes on left as you pull in.

I would give them a zero if could I called all day and they pick up and then hang up you need to get people there who cares about their job because evidently they don't care about the people I'm gonna make a compliant with the higher up in cleveland read more

Post office way over crowded. Long lines always. Cleveland needs 2 more post offices to handle customers.

Our mail service used to be great. However, the last 8 months it is deteriorating. It makes me concerned. Our outgoing mail is not making to its destination on time. We mail out with at least one week early for just normal delivery time needed. I hope it improves back soon. read more

I've had 4 packages so far this year delivered to the wrong place, neighbors have had to bring them to my house. The biggest one being my new computer, where they didn't even get a signature and just left it on someones porch. I just recently had two packages marked as delivered that i did not receive. I'm not sure what they're doing wrong or why they can't seem to find my address but it's just getting ridiculous. they're just shoving packages into random mail boxes at this point. read more

Our carrier sucks. When it rains she refuses to deliver packages to the house. I Guess "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds" doesn't me anything in this city. That's what you get when you hire high school drop outs. When I go to the post office to pick up packages they look at me like I'm bothering them. Total BS post master general with be gettinn g a letter from me. If these idiots can deliver it. Oh wait I might as well email it. Because my computer can't fuck that up. read more

HORRIBLE...forwarded our mail early bc they are the laziest office on the planet! Frequently get the wrong mail again bc of laziness! Do not in any way recommend this office!! I'd drive to Chattanooga for ALL THINGS actually and this office is at the top of list of reasons why!!!! read more

Post office is fine. It's the mail carriers who are awful. They dont put mail in correct mail boxes. I keep getting neighbors mail in my box. My box is properly marked with my name and number but yet neighbors mail keeps getting put in my box. Tell your carriers to read addresses better. Wonder where my mail is being distributed. read more

I sent a package to my friend that lives in Cleveland, TN and this is his post office. I sent it with 2 day priority so it had insurance with it and he never received it. It was marked as delivered but he didn't get it so I called a few days later and they said they'd talk to the supervisor and the supervisor would talk to the carrier and ask about it and told me to keep an eye on the tracking info to update. A week goes by and nothing happens. Another week and nothing so my friend went there in person and asked for the supervisor and they said he was on lunch and didn't know when he'd be back. I called again and they told me the same story. My friend also filed a claim on the USPS website and didn't hear anything and it's been 3 weeks now. They should have the GPS coordinates saying where the package was when it was marked as delivered but they won't give us that information to know if it was marked as delivered and the carrier was just lazy or if it was dropped at the wrong house. My friend said that this kind of thing happens with this post office frequently. This is ridiculous and they could be messing with important mail such as ballots and prescriptions. They need to take accountability and fire whoever isn't doing their job correctly, this is not a job where you can just make mistakes constantly. read more

I moved to my new home at 4764 Ridgeview Ave NW here in Cleveland and within a month the guy who lives next door to me hit my mail box and turned it sideways. Spoke with the mail delivery person who stated that the mailbox takes a beating a lot. Asked if I could move the mail box 5 feet up my driveway and was told I could do so. My mail box was hit 2 more times with the 3rd time leaving the mail box tore from the post and mangled on the ground and the post completely out of the ground. I moved my box and then got a notice that I had to move the box back to where it was before. I have spent almost $400 on fixing the damage done to my mail box from the neighbor next door. The mail person just has to pull into my drive to deliver my mail and back out but I guess they just don't want to do their job. My mail has not been delivered since Monday and I guess the post office will just hold my mail hostage until I move the box back.. So I am going to have to move the box back and hope it stays where I put it. Why should I incur the expense of replacing my box because the mail person does not want to do their job. Tried to contact the post office to speak with someone but nobody is answering the phone. I would like to talk with someone who can explain why I am out $400 and now will have to spent another $150 to move my box. There is nothing wrong with where the box has been placed other than the mail person does not want to do their job. read more