You can never get a live person!!! Their automated attendant systems sucks. Keeps asking you the…read moresame thing over and over and over and over and over and over and over and over and over and over and over and over. Get the feeling UGHHHH so fkg frustrating. Hire someone to answer the damn phones. Lots of folks need jobs, and I think a human would be a welcome change!!!!!

And the U.S. postal service wonders why they suck? My postal…read morecarrier throws my mail on the ground, doesn't pick up the out going mail. And they encourage you to do everything on line? They are true POS And when you call, it's an automated system. So much for helping, caring for your fellow neighbor. MAYBE if the postal carries gave a shit about their job I would have more respect for them.

The way it was not my favorite but what else can you expect from a post office. The clerk was very…read morehelpful but the manager Jordan, went out of his way to help me with a situation that has been going on for almost 2 years. He took the time to personalize and write out a letter explain to me in detail what was going on and made himself available for any questions that I have in the future. And that The business that I'm dealing with now has all of his personal information in case there is another situation. I greatly appreciate the professionalism as well as the great attitude and friendliness. I am extremely happy that this is my new neighborhood. Post Office and I just wanted to point that out and make sure Jordan is recognized for his personal attention, thank you!

I live in Villa Hills. And it's a WEEKLY ritual now taking mail delivered to the wrong address to…read moremy neighbors or neighbors bringing me my mail, lost packages or packages in box with no key left. One particular carrier's day is spent on socializing insteadi of paying attention to his job. He has been suspended more than once but is back even more incompetent than before. If our mail looks important or official it will surely be lost or delayed. If it looks like junk we get all he can shove in the box. I am now missing 3 medications that they said was delivered on Friday. Nowhere to be found.

WHEN THE REGULAR STAFF IS THERE THIS LOCATION IS GREAT. Christy couldn't be any nicer. She goes…read moreabove and beyond. Her willingness to help is wonderfully over the top. Our entire family have had pleasant experiences there and many are because of Christy. Now Chris, is also very nice and helpful. He always has a smile and an answer to most everything. Often times he has an answer but someone from the back has to come up and formally answer it. I'm assuming it's maybe a union issue? Idk. Chris is generous with his time in getting us the help we need and a pleasure to speak with. We don't get to see him much anymore unfortunately as he works in the back a lot. We will forever miss Rob. He had worked for USPS for 30 years or so and retired as of late. I hope he is well. He truly had all of the USPS answers, even the most obscure, probably second only to Jesus. Lol. He was always so positive and complimented us often on the decorative boxes we would ship. When I had made a couple errors I didn't notice (like leaving a zip code or a city name missing) he was quick to politely point them out and help me correct. You would think errors like that wouldn't occur but if you have ever spent 17 hours into painting and coloring a box, it can and did. But a couple times out of 25 years is good odds I guess. One of the original staff members many years ago, Evelyn, was very kind as well. She was always very complimentary on packages saying things like "your customers must love you" and marveled at box's details I created for my nieces/nephews . NOW, SUBSTITUTE STAFF, not listed above, couldn't be more opposite. There have been times I was literally sent away telling me to come back the next day for someone else (that knows how) to do it. That was a worker from Florence who was filling in, rather rudely I believe. Some other SUBSTITUTE STAFF made it a mission to semi-destroy decorative packages I had hand painted/made for young nieces/nephew. I go to great lengths to paint and color the solid white boxes I pay extra for, always leaving a space for a label, only for the sub staff to seemingly go out of the way to ignore the giant blank white area to slap labels over the hours long art work. That incident was awhile back and again, not with regular staff. I have more examples but this has probably been TLDR (too long didn't read) as it is. If I had to choose to worst substitute staff it was those I encountered when all of the regulars were all out sick with Covid at the same time. Those that filled in were so disappointing and either unkind or emotionless. But, I don't have their names. I figured it was Covid, and nobody wanted to be anywhere. The only thing I worried about was the health and welfare of the regular staff given the area is so small and too many customers pile into the small area. I always stand outside the door when there are even a few in the closed off area. I am literally the only one that does that. The general public have had to get involved in some issues just to get a positive response for the workers. From what the general public gathered or assumed, The workers complaints were seemingly often ignored. (One example...Like when the ac was out for a couple of months and it was literally 100+ degrees in there. That is the very definition of an unsafe environment) I know it's small but I do hope this place never closes, at least while regular staff are still there.

Extremely rude front desk postal worker. Every single time. She continues to throw people's…read morepackages, rolling her eyes, won't answer the simplest question without angrily sighing. I finally had to take my business to another city.

my packages always get stuck here and either never get to me or take an extra week or two to get to…read moreme. i get so nervous when i order things and they say they arrive at this location.

This 24-hour post office deserves a 5-star review...if it was still open for 24-hours…read more For years, the Airport Post Office was my go-to place to send out mail on a deadline. I can't count the number of times I rushed here at 10:00pm to get something postmarked on time. Every time I used their services, my mail got to where it needed to be in tact and on schedule. The staff was always courteous and helpful, regardless the time of day. In the past year, this post office changed its hours. It is no longer open late: Monday-Friday 9:00am-7:00pm and Saturday 12:00pm-6:00pm. That's only an hour later than my local post office (considering the extra hour spent driving out to Hebron.) The whole point of the Airport Post Office is convenience, especially since it's located at the Grand Central Mail Station: THE AIRPORT! Cincinnati needs a late night post office for us business folks pushing the deadline. I hope the post office reconsiders their hours and begins to operate in the evenings again. In the mean time, you'll find me camping out at UPS, paying $40 to deliver a letter that needed to be received yesterday.

Dropped off a set of golf clubs that I sold on ebay on March 19. As of March 31 they are showing…read morethat they are still at the post office! Two weeks and they have not left the facility?

Best post office ever! Very helpful staff ( thank you Sherry & Matt and others). I am there 6 days…read morea week shipping packages and they are helpful, professional, and go above and beyond job duties. Facility is also nice- very clean- lots of parking- and the door swings in so when you have your hands full of boxes entry is easy. Love the staff! Thanks, Jeff

Always friendly staff, and they have been great with my questions. I am always in and out very…read morequickly. Thank you Burlington Post Office

The Burlington branch of the United States Post Office is small, yet efficient. Due to social…read moredistancing, only a handful of people are able to wait inside at a time. Once there were two of us waiting they opened up a second window. I was in and out relatively quickly. Post Office Boxes are also available at this location. Unlike many other Post Office locations, this one is located inside of a strip mall. Parking is shared with the other businesses in the center. At a non peak time there was enough parking.

Fantastic location! Always greeted cheerily and treated with respect. The other reviewer must not…read morehave realized that it is the Erlanger branch that delivers mail in this area and issues should be addressed to them, not the E Southern location. Hope other neighbors weigh in because this is the BEST branch I've visited so far!

Been going here for two years, I'm a clothing seller online and I always go here to ship my…read morepackages off. Nice middle aged lady with a cute bob is ALWAYS so sweet and I enjoy stopping in every time. Don't let that one review steer you away from coming here, absolutely love the customer service

I have lived here for couple years now and have my own business that utilizes this office almost…read moreevery day. I have never had a bad experience. In fact the service here is always great, regardless of who is working. I'm so happy to have reliable resources for my business and can count on our local postal service.

Very helpful! It was my first time filing out a money order and they explained how it worked. Even…read morewhen I arrived at 4:59, they were still happy to help and accommodating!

HEAR YE, HEAR YE! It's been only a few years of my usage of…read morePO service at this location. 1-10 you may ask? A disheartening 7 due to customer service/support. Continued lost packages, accompanied with a shrug of the shoulders as a response to having any concerns what so ever leaves me bewildered. I thought convenience in location, with being a inner city lifer would be the end all/be all, thinking assurance in delivery were paramount. NOPE! This sad era has taken a toll on us all and customer services, response in effect is out the window. Lost trust isn't waining anytime soon. Pray you'll never encounter the wrath! GEEEESH

They do NOT answer their phone when you try to call them with a problem. I often receive large…read morepackages in the large mail box in our kiosk. The locks OFTEN DO NOT open the mail box with the key provided. I've reported this before and nothing seems to have been done to fix the problem.

I would guess very few Yelp Reviews are done on a post office and even more would be a 5 star…read morerating. I had such an experience at a particular post office in Alexandria KY. The Fred Factor was a book written about a mailman who gave excellent customer service. I met a "Fred" in Alexandria, KY. There is one guy working hard to meet a plethora of needs for each and every customer. Many older individuals like myself need a lot of attention and this gentleman never seems to get frustrated and yet keeps the line moving. This gentleman also has a way with people as to not make them feel stupid. I have written several books on customer service and can readily identify trained professionals. These individuals are quite common at Disney Southwest, and even Chickfilla. I might just expect such service at these locations, however to receive such service early in the morning when I was covered in paint at a post office located in a strip mall was highly unexpected. The gentleman circled the barcode at the bottom of the receipt as I had to look like the last person who might later scan and fill out a customer service survey. I have to admit I was a little surprised that our U. S. Post Office even cares what I think about their service. The questions were also very good. On this day it is safe to say there were positive surprises for both sides. Besides filling out their survey, I also have my Yelp Elite Badge! I can only hope that the post office follows up with this young man running the show in Alexandria KY as he has unlimited potential. I truly hope ge gets acknowledged by leadership.