If I could give different ratings for different employees, I absolutely would -- because this location was a tale of two completely opposite customer service experiences. My kids and I came in around 3:30 PM and waited our turn like everyone else. While in line, we watched one employee, Monica, dealing with a very loud customer who was saying all kinds of things that clearly frustrated her. I get it -- difficult customers happen. But the problem was how it affected our interaction afterward. When it was our turn, Monica immediately seemed irritated. She asked if I was "sending this to Korea?" and then looked me and my kids up and down in a way that felt unnecessary and uncomfortable. She then proceeded to unwrap my already‑sealed package and tell me I needed to buy USPS "approved" tape -- something I hadn't seen mentioned on the USPS website. Still, I complied, bought the tape, and repackaged everything. We went back in line hoping we'd get the other worker, Michael, who had been smiling and friendly the whole time. No luck -- we got Monica again. As I set the package down, she suddenly asked, "Did you try to hit me with your box?" I was honestly stunned. I explained I only had one hand free and definitely did not hit her. Instead of accepting that, she insisted I "tried" to hit her and refused to help me any further. She then passed my package to Michael, who was polite, helpful, and even gave me tips for shipping to Korea more cost‑effectively in the future. The contrast between the two employees was huge. Michael deserves 5 stars -- friendly, calm, and professional. Monica... not so much. My kids even asked, "Why is that lady so mean?" Everyone has bad days, but customer service is a big part of working at USPS, and interactions like this make a stressful errand even worse. read more

US Post Office - Monica from a far. She's scary.....go to Michael ! - Post Offices Near Me - Irvine, California

Well Orange County Officials Say that you cannot send items Though the USPS due to the Fact that it may not show up Or be lost or stolen! Checking My informed delivery that shows Mail coming today that did not Come or may come a day or two Later so Orange County Officials are Correct if it is important items You must take them in person Do not trust USPS! read more

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Efficient location that generally has shorter lines and two self service kiosks. Only negative is it closes earlier than other locations. Plenty of parking. read more

US Post Office - Post Offices Near Me - Irvine, California

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The staffs are really nice and friendly here. Thank you so much for your services and hard work. read more

I continue to be pleased and impressed with this Northwood Post Office. Today I met Doug, who takes on the additional job of landscape maintenance for this location -- and does it well. Very friendly and very diligent! These folks do everything to keep this location "customer focused" and responsive!! Thank you, Doug, Maria (wonderful care and leadership!), Michael (speed king!) and Monica and all the rest!!! read more

This place is terrible. They are suppose to open up the PO Boxes at a specific time that they have on the doors. In the case of Saturday, it's 8am, but this is the third time i've gone around 8:30 and they haven't even opened it so I can't get my mail. It's the third time in 2 months. I really hate these government run organizations. You can't complain to anyone and they have no consequences, it's terrible and why we should fire these dead woods who work here/ read more

Staff is very helpful and kind. I thought postage was going to cost much more, but the clerk was able to find me the best option to send my envelope. I have a grandson in a military academy, and mail is the only way to communicate with him. I hadn't been inside a post office in over 5 years, I was pleased with the service and kindness I received. read more

Absolute shit show. One clerk for 25 people in line. Every other local post office I've been to in Orange County has at least more than one person and try to help expedite the line by asking people ahead of time. What service do you need so that they can redirect them possibly to the self-service machine for their specific mailing need will never revisit this location again read more

The older employees were very friendly and helpful the present ones seem to be rude and not helpful like the o older ones. Only maria and lyn r old ones and still very helpful. read more

The service at this location has really improved. Many of the employees are very experienced and have told me ways to SAVE money on shipping costs. They are fast and efficient in getting through the many people who come here. They do a lot of international shipping here, passport applications etc. read more

Avoid! Avoid! Avoid! Every time I come here I am reminded why I hate this place so very much. Unfortunately it's Saturday and I need to get some envelopes and this one is closest to my place. Horrible service. Crowd of customers but only one clerk is working. read more

wish that this post office was my home post office... parking lot is well planned/ built out and i really appreciate when good systems are set in place lol friendly and helpful and quiet environment! lovs read more

US Post Office - parking lot - Post Offices Near Me - Irvine, California

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At first, the lady asked if I had an appointment for one person. I told her that I had my young son with me, but I accepted to apply for him separately. She took the documents and then told me that I couldn't apply for him separately. Then she said she didn't have time, but if the next person was late, they might accept us. We filled out the forms, but then she started asking very personal and irrelevant questions. In the end, she said she would send the documents, but that he wouldn't be issued a passport. It was Easter, and the appointment I had scheduled in advance was completely wasted. In the end, nothing was done at all, service was awful read more

Extremely slow service. The line was about 10 people long, and with 4 people working they only had one counter open. After standing in line for 15 minutes without moving, I left to find another post office. read more

This post office is located in the best real estate area in the heart of the City of Irvine to serve the growing population; however, the location just doesn't fill the bigger issue of poor services and lackluster customer care inherent in the public sector specifically tax dependent and heavily subsidized mammoth like DMV and US postal service. Most of the tellers are decent folks waiting for the retirement, the unseen mail sorter had done some great disservice by stealing mailed check and passing it off to the criminal partner who forged my signature on a rather large check and cashed it using a Long Beach Based Naval Credit Union! I went through the Postal Inspector's Office and the official reporting process a year ago and still haven't heard from the dysfunctional federal government's broken branch. Do not keep your mails on hold if you are expecting a large or small checks in this seemingly benign den of thieves! The looks can be deceiving! Be very careful! read more

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There is an Asian male clerk whose head is so big its a wonder how he got it through the door coming to work! He speaks with arrogance well beyond his knowledge and abilities. I brought a soft cover book my daughter authored and had printed. Stood in line to mail it "third class printed matter rate". Male clerk took a look and stated it doesnt not qualify for third class bc it was advertising! Nowhere in this book is there a single ad! He then weighed it and told me the cost for first class mail. I asked him about priority mail and he said it can go by priority. He told me to get a priority envelope in the lobby but I told him the lobby was out of priority envelopes. He handed me a priorty envelope and I used the kiosk. Priority rate was FASTER AND MUCH LESS COSTLY than first class the idiot arrogant clerk suggested! Does he know anything? Priority read more

I've had some pretty poor experiences with the mail delivery in Irvine from this office but my latest experience highlights that this place needs better management. They falsely claimed that they delivered my package to a parcel locker, but nothing came so I opened a re-delivery case + also by phone with very specific info denoting what had happened. They then lied on the notification saying it had been re-delivered to a parcel locker so I called up again and asked if they could please re-deliver. Then I found out today that my item had been returned to the sender... WTF!!! My take is they never attempted a re-delivery and decided it was not worth their energy and returned the package to sender. Super disappointed with their handling of this situation but what can ya do. Avoid USPS if you can, its really terrible. read more

Got a letter in the mail saying I needed to take a package in for inspection on an insurance claim. It took half an hour for anyone to figure out what to do with it. Then an extremely rude manager came out and told me to go to a different post office and judgingly told me the claim wouldn't be accepted anyway and that I was lying about the claim. Waste of time. Went to the other post office in Irvine and they were much more friendly and knowledgeable read more

The slowest post office and with longest lines anytime of the year, processing a government application in a third world country is faster than any service provided at this location! Super Slow service, grumpy people in line, at least they have a friendly staff. read more

Staff is friendly and keeps the line moving. It's a newer post office, which is fine, but it would be better if it wasn't such a boring, cookie-cutter design. Post offices in the past had a classic design and had the atmosphere of being in an important place. There are a lot of PO Boxes here for those who use them, and there always seems to enough parking. read more

I was at the Sand Canyon post office in Irvine (which is generally good except for a faulty machine I used lately that resulted in a package being returned to me for more postage -- only time that ever happened with mail I sent from machines there) yesterday (Sunday), and the lobby was closed. It used to be that the lobby was left open so you could conduct business with automated services after hours. The outdoor box was so full of mail that you could literally see the mail coming out of the top. This is ridiculous, especially at Christmas time. If crime is of concern, they should invest in cameras and keep the lobby open. read more

I was in there today 11/25/25 right at 4:28 (they close at 4:30) just to pick up two boxes and a tracking label from the self-serve area and the short little Indian man that works there jumped out of nowhere and yelled at me that they were closed. He was so rude it actually startled me. I explained to him that I wasn't mailing anything and I just needed to grab a tracking sticker and two boxes. The place was still full of people so me grabbing a few supplies would not have taken more than one minute. It was all from the self-serve area so i have no idea why he yelled at me like that. I wasn't going in line or standing around. I was literally just grabbing supplies. It's like he only targeted me because other people were coming in as well. It was such a strange experience I'm actually shaking as I wrote this. I actually thought he would hit me or god knows what else. That man is completely unhinged. I will never return to this location. People like this should not be able to interact with clients. So so weird. I don't recommend going to this location. Better to go to the one on Sand Canyon. read more

I actually had never written this kind of bad reviews about anything. But the staff here, Amy, is a joke. Moves like a sloth even when she's is extremely behind her schedule. I came for passport renewal with appointment at 9:30 and the reminder said to come 10 minutes early. But I was not seen until 10:05. No apology for the delay and she even gave me attitude as a bonus in top of this terrible service. Disgusting staff. read more

Every time I go to this USPS location, it is genuinely a great experience. The staff here are efficient, professional, respectful, knowledgeable and reliable. One of the employees, George, is especially kind, helpful, positive, and is always available to answer your questions. He provides excellent customer service and represents the USPS well. This USPS location is the best I've ever been to and I can count on the staff there with any of my mail needs. Thank you for all your hard work! It's very much appreciated! read more

You know you're adult when you have a favorite Post Office. I will go out of my way to go here over the others in the area and I have no shame in proclaiming that. For starters the parking lot is spacious, tons of parking and there's actually room to pull in and out of parking spots without worrying about hitting another car that is driving by. (What a concept). They have a pretty wide lane designated for drop off in the mailbox as well. No more worrying about curbing your rims on a narrow turn - win! I also appreciate that they will lock the box for long weekends - for your mail safety obviously but that doesn't mean you won't be able to drop off your mail. They partition part of the front office that includes the self service machine, a drop off for packages and two others for mail. I have found that things move along fairly quickly here which is very much appreciated! The other morning I brought my son to submit his passport information. We arrived to our appointment about 10 minutes early and we were done and out of there in less than 5 minutes. Just a heads up things move quickly if you have all the docs prefilled out and you bring the necessary copies, if you forget to copy something they can do for you - but at a charge. Also side note make sure you tape up your packages cuz they'll charge you for a bit of tape as well. Lastly, this needs to be said - stop blaming Postal Workers for things that are out of their control. It is not their fault that you chose to wait until the Thursday before a holiday to send out a package and then get angry that shipping costs are high or there is a delay in delivery times. Yelling at the Postal Worker isn't going to change anything. I have seen the workers here deal with verbal harassment on more than one occasion and they take it in stride and patience. A few things to note: - This Post Office doesn't always pop up on the GPS, so make sure you scan the map for it. - Take advantage of the self service machine - although things move pretty quickly here it's even faster to just use the machine. You can buy stamps and prepay for packages there - in and out in a jiffy! - They also have a large collection bin for stamped packages in the lobby if you don't need to track just toss in and be on your way. - If you need passport services make sure to book an appointment online ahead of time. read more

Would rather be here than the DMV. The employees were very kind and knowledgeable about mail. However, when I brought my package containing a lithium battery sticker, they said usps would not ship it out. But I looked online and it said It was allowed if it was built in the device. So I took off the sticker and told them there was a battery and the second time. There was no issues and I was able to send the package. Glad I was able to ship it but not happy That I had to come back twice. read more

Worst post office that I've ever been to. These idiots keep a red lock box on their blue drop off mail box 24/7 to where you are forced to park, get out of the car, and drop off your mail inside. Best part is if you're an adult working normal 8-5 hours they make it physically impossible to drop off any mail because their drop off mail box is locked at all times. Can't say enough bad things about this place. Do your freaking job and quit screwing over customers because of it read more

This is our regular post office when we need to drop off or need extra service. It's always clean here and never any problems. There is also a drive thru drop off for letters if you don't want to get out of your car. read more

Beware, and stay away. Employees are extremely racist, rude and impolite. Unfortunately, this is the usps close to me, so I do go here often when I need something and don't have time to drive a bit further out. But wow, never again after my recent interaction which shows that nothing has changed here. Regardless of a package being sent internationally or domestically, they ALWAYS give you an attitude, like "why are you sending so many things?" Or "are you sending used items or new?" Umm... are you for real? It's none of your business. Are you in customs? They have had us list every item for them in the customs forms such as "1 scifi book, titled .." and "1 history book, titled .." instead of listing just "2 books". And funny thing is, either way we do it, they still ask us to change it to the other. Like, why did you not list each book specifically or why did you list each book specifically?! And when we list everything, they always roll their eyes at us and make unapproving noises! We've tried talking to the manager multiple times but no luck. I've even filed a report with USPS but they didn't tend to it. One person, specifically, always behaves like a child! If she decides to help me, she always asks irrelevant questions or keeps huffing or puffing as she's doing the paperwork as if she hates her job, or in some instances, even leaves her desk in the middle of her work. I'm not even joking. I try to avoid her if I can. Last time, she left for like 20 mins and I was just standing there confused! The employees should be trained and trained and then retrained! This is no way for them to treat visitors. I'm super disappointed by the way this USPS office is operated. read more

If I could give zero I would, this location and specifically the manager Elvia is the worst customer service representative that you will encounter. i understand that you don't go to USPS expecting to be treated nicely but I didn't expect them to treat me like I am not a human. We asked to speak to the supervisor three times and the guy at the counter kept saying she is not coming outside. Are you kidding me? She finally shows up, not even acknowledging our existence, straight up say can't help us and leaves. Why don't you learn some human decency and instead of sitting at your desk all day, start helping people. Shame on you and USPS for creating such an experience. read more

For my business, we have a lot of requirements that involve a high level of service and in that regard, the staff here are great. I may come in and need to do a massive Proof Of Mailing or I may need to buy $5,000 worth of stamps. It's an easy in and out and the people who work here have always been nice and helpful. What could take me an hour sometimes ends up taking 15 minutes here because they remember me and what I need. read more

Friendly service, they helped with passport service even tho we were 5 minutes after close (not usual for USPS) .. and Value was the same as every where else.. much higher than the last time we needed to renew! read more

What in the world. If you want to just send a package, these guys are okay. But if you ever get a notice that your package is "available for pickup", prepare for disaster of first-world proportions. Always at least a 20min late. But today was just horrible. Arrived before any line, then told to wait after giving my tracking number. 40 minutes pass, and every time I even think about saying something, supervisor somehow feels and says that she's still looking for it. Finally she tells me that "the carrier has it and is trying to deliver". I refreshed the tracking page, no such update. Attached a screenshot so you can see I'm not just talking out of my [butt]. TLDR; told to pick it up here, waited 40 mins, then told that the carrier has it. I would say don't come here, but unfortunately we don't have a choice lol read more

US Post Office - Post Offices Near Me - Irvine, California

Nice looking and maintained location. Needed a prelabled and paid tracking envelopes scanned and checked in. She did it but told me not to ask anymore because she is not supposed yo do this. Sigh. At least she did this this time and was "professional" about it. For me though, not helpful as I seem to keep pressing wrong buttons and wind up back in line frustrated. read more

Great friendly customer service and good preventative measures in place to keep everyone safe.

Asian woman that works the register has a really bad attitude. Drop off signs for packages are seriously uncoordinated. There's no where to put boxes and it doesn't tell you unless you ask. read more

This Post Office is one the the better ones that I have visited. The good thing about this location is that they have an automated stamp and mailing kiosk. For some reason, most people rather wait in line as opposed to using the automated service. I find that the kiosk is much faster than dealing with a person. The staff are nice and friendly...it's usually the customers that are rude and impatient. I would give this place 5 stars, but there always seems to be a significantly sized waiting line when I come to mail items. You would think that they would either have the employees work faster or open more mail processing stations during the busier times. read more

US Post Office - Front of post office - Post Offices Near Me - Irvine, California

I'm at the post office at 1 League station in IRVINE waiting for an answer from station supervisor. And so far 20-30 minutes has been past for no excuse. I was directed to send a request for my paper signed a few weeks ago and they have not responded. No answer, they probably trashed it as it is too complicated for this level of workers. Well, this is a Federal organization and we won't have a choice. I wish they try to work a little bit harder to provide okay service. read more

This is our local post office and it used to be the best when Margie was running things. The new supervisor sucks at his job. They also changed their phone line. Before you'd be able to call in and speak to someone, now it's automated and transfers to an "operator" that allows the phone to keep ringing. Postal services needs to better train their management, the current one is a sorry excuse! read more

I went to pick up a letter and saw a long line, so I asked a younger Asian lady working at the counter if there was a separate line to pick up mail. She told me to get back in line. Waited close to an hour and was almost at the counter when 2 guys walked in to pick up mail and the same lady I spoke to quickly got their mail for them. Felt discriminated against for being a girl. read more