I waited in line to mail a package and obtain a receipt showing it was mailed. The line moved pretty quickly. When it was my turn, the first thing the woman clerk said to me was I could have used self service. I told her I was aware of that but need a receipt. Then she said it would give me a receipt, all I have to do is READ the instructions, they are easy to understand. I couldn't believe I was being spoken to in that manner. Was she calling me dumb or is she just lazy! If you don't want to service customers, then you need to be in the back throwing boxes or sorting mail. If I want to be waited on by a real person, that's why she is there. I have had other dealings with employees at this post office and they are rude and inconsiderate. They definitely need customer service training. They have forgotten that without customers they don't have a job! read more

This location carriers steals mail/checks and put mail in people's boxes that don't belong to them ....my normal carrier Barbra retired now we get mail some days and not the other or it'll come at 9pm ....it's frustrating because WE ARE IN A PANDEMIC and ppl need their mail because of obvious reasons...the postal service is no help at all with trying to figure out a solution to this problem....I miss Barbra AND I WANT MY MAIL!!! Update: THEY TOLD ME TO GO KNOCK ON MULTIPLE NEIGHBORS DOORS AND ASK IF THEY HAVE MY MAIL!! WHEN ITS THEIR JOB TO DELIVER IT CORRECTLY read more

I had a passport appointment. This was my first time applying. Daisy was super helpful! She walked me through every step. Everyone seems very nice. I will definitely recommend this location. 10/10 service read more

(1) First they lose my package for 3 days trying to deliver it 3 miles away. It took initiating a formal package trace to get my package delivery attempted at all. (2) I get my door tag and have it held. The door tag (pictured) says I can pick up the package (by now 5 days late) from 8:30AM-5:30PM. When I get there the lazy slobs have posted a paper sign on the door saying package delivery ends at 5PM. When I tell them their door tags say 5:30, they tell me too bad. When I ask them to please change what's printed on the door tags, they tell me no. They are committed to wasting people's time and have no desire to make one small printing change OR to honor their printed hours. I used to be opposed to the privatization of USPS, but over the last few years the service has gotten so bad, and the staff at so many stations so rude, I hope the privatization does happen, and I look forward to seeing all these rude incompetents standing in line at the welfare office. read more

US Post Office - Post Offices Near Me - Los Angeles, California

I Can personally say that - our mail no longer arrives on time for years. No one takes or accept any type of responsibility for missing mail, packages . Sometimes mail don't get delivered for days !!! I haven't seen the mail carrier in the day time - sometimes mail gets delivered after 8-9pm our regular mail. It's sad to see how bad our customer service is just horrible. Employees have no type of initiative to work and put a smile on their faces . Employees act like if they don't get paid to work - it's like begging them to actually physically work . It's so disappointing to see our Community falling apart . read more

I went to this hood of a Post office 2 mail a sm. pkg. (very small). The employee that I was beckoned to, Sue was HORRIBLE! My total was four dollars and some change. Now she tells me, because I presented her with a $20 bill, that the post office will not be excepting $20 bills. She said, it's been all on the news and the grocery stores, they are doing everything by debit. Sue further stated that $50 bills and $100 bills will not be excepted, because they can't make change. So, I said well you should put a sign out to let people know. I mean, this grown @$$ lady was making it appear as if I went into this hood post office purposely with a $20 bill to get changed. Really.?? She proceeded to go in her purse/wallet and say well I can give change this time, and that's what she gave me my change she probably kept the extra five dollars, but anyway I told her well I don't see any other employee telling their customer about a $20 enforcement rule. I further told her I don't need you to tell me about a $20 rule as if your schooling me. She's Whoopi & I guess I was supposed 2 b Monique. B--ch pleeeez. It was just the way she did it as if it's been on the news and it's a law. That's why I told her, you should put a sign out like they have for the masks. That is a law. Now this is an older woman. I wanted to tell her, maybe you think you're talking to someone with a GED or high school diploma, but I am beyond that. Don't let the guard for you. I had all my hat and my T-shirt and sweats, because I was walking earlier and opted to swing by the post office to mail this small package, which fit in my fanny pack. I knew she was talking foolish top, when the girl next to her, her coworker looked over at me as if to say don't tell her off like she needs to be told. Regardless, I called in and did my survey, which she did not recommend. Usually they tell you, circling it, highlighting it, don't forget to do the survey, yeah Sue I did the survey on your butt! read more

This is the absolute post office. They are very disorganized and make people wait in lines without letting them know how long until they will help you. They are extremely understaffed. DO NOT COME ON A SATURDAY! read more

Said the package was delivered at 8:00PM and yet I never saw it. Absolutely no recourse with them and no help. The employees don't seem to care and it seems all too common that they lose or easily allow people to steal packages. read more

Rude employees at the service desks . This day it is the person who normally does the passports , I had already scanned my package but the drop slot was jammed (which is also the norm ) with packages so I got in line , she called next and I explained the issue with the drop slot , she replied just put it in the door at the end ( which is not secure and anyone could walk up there and grab any packages sitting there) I told her I didn't feel comfortable leaving it there . She said you Don't have another choice ! . If you were there doing your job ( learning the slot , accepting my box and walking the 6 steps to put it in a bin) I wouldn't have to make that choice . This is not the first time that I have experienced her with a bad attitude to me and many others. If you don't like your job and can't be pleasant with serving the public then quit or move to the back and sort mail. read more

One of the worst post offices I have ever been to . Waited over an hour to even get to the pick up window . They average about 20 minutes per person . There are some of the rudest human beings behind the counter. Classic behavior for a government backed agency that can't fail . The USPS needs to close. read more

Would not have given them 1 star if I was able. In line 2 minutes before opening (8:30) & still was late opening. We could hear multiple people talking in the back while the line was growing. About 8 minutes later a lady comes out to tell us she is sorry that they only have 1 person for the front & it will be another 10 minute wait. This palace is terrible and seriously unprofessional. Barely any supplies in the front just like the last time I visited and 1 person working upfront. HIRE MORE AND DO BETTER. And this building is supposed to be dedicated to Marvin Gaye. SHAME SHAME SHAME read more

Horrible service!!! Went to get my passport and was about 5 minutes late asked if I can still be seen off the bat the rude ass girl went off as if I was combative started cussing to her other coworkers that she is not about to see me which is fine but why do you have to go all off like that clearly their miserable and hate their life and job. Never coming back to this place it's just horrible!!! read more

Omg this place is like walking into a nightmare. They have zero customer service and doesn't give a crap about being helpful. Employees are extremely rude I'd rather go to the DMV over and over again than to come here again. read more

Si pudiera poner 0 lo pondría pésimo servicio, demasiados lentos no te brindan buen servicio

Came here to help someone pick up a package. The package was coming from overseas and they couldn't deliver it to their house so we came to find out what happened with it. The staff was completely incompetent, we were told to wait while they searched for the package. We had no updates on what was happening and the lady helping people out was extremely rude when I got in line again to ask about the status of the package. 2 hours later, a new person comes out and begrudgingly helps us, tells us in another half hour that he has no idea where it is and to call the USPS number. A waste of time and definitely a terrible experience. read more

The worker here are great! They have a good attitude and are helpful. I appreciate the work they do and see how some customers are rude and some really terrible. Working in customer service is not easy...so I think they really work hard to be cordial. read more

US Post Office - Post Offices Near Me - Los Angeles, California

If you want your mail or packages NOT delivered this is the place to come and drop them off. I stopped by this office went inside the lobby to drop off my packages , clerk refused to scan them, so I put them in the glass window, 5 days later no tracking , no packages NOTHING, called the 1800 number filed a complaint , also called the USPS consumer affairs office 323 586-1250 in LA and complained and of course I called the post office tried to speak to a supervisor ..impossible , but I did speak to Mrs. Williams , if I use words to describe her lack of professionalism my account would be deactivated. I also spoke to Bernice (supervisor ) RUDE... she asked me what is the problem? my problem was... Where are my packages 5 days later that I dropped inside your post office. 1- She pretty much called me a liar 2- Asked me what is the problem ( your packages are now after being processed although they have been lost for 5 days ) Yes priority mail included and she continue to say WHAT IS THE PROBLEM :( 3-she also said and I quote Mrs. Bernice (we do not guarantee the delivery of mail including priority ) ** So be aware of this and save your self a headache and insure your mail , you might just get a refund. 4-she said you can file a complaint , you will not get a refund I am not sure of what type of pay USPS postal clerks receive, but I am sure that there are lots of people here in LA looking for a job , so if you do not like your job, find something else to do. To the majority of the employees at this location Look up the term customer service (read it and learn it, because you fail miserably at it. On the other hand ... Mrs. Stevens at consumer affairs , contacted me several times to try and resolve this issue. I have a wonderful mail carrier , who delivers in our area... Cynthia , she delivers all our mail with a smile , answers any questions you may have, if you have mail going out, she takes care of it for you. for that we all appreciate her on our block. Thank you Cynthia you are an AWESOME lady read more

Worst post office ever. They never ever answer their phone. I don't understand why provide a phone number that will never be answered.

This place is sooo ghetto. The workers were arguing with customers, they weren't wearing mask, and were very RUDE.

Marvin Gaye post office is my nearest neighborhood US Post Office. But as they've finally proven to me; convenience isn't everything. I have never had such dispeasure doing business with any other city represative. Standing in short to long lines, looking inquesitively at the other patrons while the slow moving clerks avoids eye contact. I've come to expect it. Not sure what these publc servants earn but I'd be willing to wager its at least enough to earn the patron a "may I help you? a smile, and/or a thank you" They are so unfriendly! Even when I say the "please or thank you" they don't open their mouths in response. I have this cmpalint not 100% of the time, but often enough to finally raise this review. I recommend that a decal of a happy face be pasted inside each station window that reads to the station worker "our customers deserve to be served by a representative who looks and sounds like this happy face, everyday, everytime, every customer, thank you" Is courtesy not common anymore? read more

I called just to ask about a missing package. I had my tracking number, explained it to the person that answer the phone. She replied " ok, hold on for just a second" she put me on hold for over an hr. Then picked up the phone and hanged up on me. Called a couple time after, they didn't pick up at all. If I could, I would give it zero stars. Their unprofessional here. If they hate working there why not look for something else. Why put yourself through and costumers through that. read more

This was my first time coming to this location and will be my last! Came here Monday to ship out a package around 3pm. Stood in line for a little while before getting to the window.. which was no problem, but in the short time I was there you could clearly see the employees didn't want to be there. Customer service was trash! The clerks were rude as hell! Like excuse me? No hello, no how can I help you, just plain rude! There was a lady in front of me asking for help on where to drop her package and the lady behind the counter rolls her eyes and points in the direction of where the drop box is. Didn't even have the decency to open her mouth and answer her question.. just points in the general direction and asks for the next person in line. Another person at counter 9 was asking for help.. a son and his father and the dude behind the counter is just as rude as all the other workers. Not helpful at all, the body language is just gross. Like if y'all don't want to work with the public don't get a job in customer service where you're dealing with people all day long! NOW I GET UP THERE, to clerk/counter 9.. whatever. I'm being polite telling dude I just need to ship this package out. I already had the postage and everything so all he had to do was scan my package and give me the receipt. I proceed to tell him just that.. and he tells me we don't give receipts lol? I tell him oh well that's weird at every other post office they give me a receipt and he states "oh, well every other post office is doing it wrong" lol ok. I continue to wait there as I see the receipt printing out and then he slides it under the window and gives it to me. Smh, but I thought you don't give receipts lol. I was steaming at the moment considering how unhelpful everybody was but I just took my receipt and left. It's a shame people have to put up with this kind of service. Do yourself a favor and avoid this location at all costs! read more

WORST post office, came May.2nd for my passport appointment henry said passport lady was on vacation and come back May.11. we came back and worker told us the lady that does passports just went on vacation yesterday and we told her henry told us to come back today and he completely denied it. they said there wasn't anything they could do about it. these people need to get fired and get replaced because this place is a joke. read more

Their mail carriers deliver mail to the wrong address constantly. Today they delivered all my mail to my neighbors address. They also Claimed they delivered a box from Ray-Ban but it was not delivered. I was sitting on my porch when the mail carrier scanned my package as delivered but he/she was not even there. Not the first time this happens. Hate to say it, but I conclude the mail carrier stole it. read more

Do not want even zero star!!!! No respecting No royalty No kind There is nothing to find any good single one!!!!! Desire to move my office to pick my usps package at another usps location!!!!! read more

US Post Office - Have been waiting over half hour. No one try to see outside. Over 10 people are waiting on here. - Post Offices Near Me - Los Angeles, California

This is the worst post office I've been to- they're all pretty bad, but this one is where all the USPS rejects must come to to work. The attitude of the staff here matches perfectly with how badly this facility is run. read more

This post office is horrible. The drivers for this particular hub, are so irresponsible. I have had multiple deliveries throughout the year say "delivered" and "left in resident's mail box" when there is no package. This week I was expecting two packages through Amazon that was passed on to usps. They both said "delivered" but there was only one package in my box. I called the office after I waited an additional day to see if it would turn up - because I know that they have big loads and some pieces get mixed up. When I called, the phone rang at least 10 times before the supervisor answered. She asked what the issue was, pretended to be concerned, then places me on hold for 15 minutes. When I realized that she played me, I hung up and called right back. (It's always the same person answering whenever I call, so I know she intentionally ignores the phone in general) NOT FUKIN COOL! It took another 15 calls for her to answer. When I told her that she left me on hold and basically asked her wtf was going on -_- she apologized and told me to call back Saturday morning to have a supervisor "investigate". Investigate what? Whyyyy tf are my packages even coming up missing. There are times when I have walked to the mailboxes and witnessed the delivery guy talking on his personal phone, on his airbuds, in the middle of a juicy conversation. That explains why he continues to mess up. He is not paying attention and it's evident. If I do not receive my possessions by Monday, I will be filing a complaint with the BBB. Something needs to be done about the inconsistencies of the usps. It does not take that much brain power to read labels on packages and to get them to their rightful owners. I am livid because I needed this particular item NOW. read more

US Post Office - This is fuking ridiculous. 26 times!!! Why are they not required to answer the phone? Make it a priority to help the community! - Post Offices Near Me - Los Angeles, California

This location never answer phones and employees seem to be covering up that packages mysteriously missing ... packages go missing claims are made and employees cover up lost packages and no supervisor Is held accountable as their part . read more

Staff is incredibly rude. We don't know the policies and e have questions and they make us feel dumb for even asking. Had an appt at 215 for passport and didn't get helped till 240. Be prepared to wait be prepared to be given short rude answers be prepared to be frustrated. read more

I understand that is the holidays but my package has been sitting at the post office for 5 days ! they have not attempted to deliver the package and when I went up their to pick up my package , they said they couldn't give it to me because it's going to be delivered by tonight . my package never came and I'm super pissed . I will be back up there tomorrow to raise hell . People are waiting on their Christmas gifts and they don't give a fuck. Ghetto ass location . read more

It's 4pm, the line is out the door and there's only one window open. I can go to any post office outside of South LA and I would never see this. read more

horrifying service - never answers phone. missed 4 delivery schedules. even the main office cannot get ahold of them!!! all current staff needs to be replaced! read more

Today I witnessed a new level of shitty customer service. Extremely rude staff, boss me around even though I'm with a damn large package I want to mail. I'll never want to use USPS when possible in the future. read more

Horrible service we asked about an appointment we had for a passport and she had a bitchy attitude towards everyone.

Worst one ever never stocked no customer service line always long and only one teller no matter when you go

Worst customer service out of any usps I've ever been to they do not deliver mail in a timely fashion I've been waiting 2 weeks for a package and they scanned it as undeliverable to address at 11pm every one here has an attitude is unhelpful and someone seems to be stealing packages From the looks of other comment. read more

Don't come here. Employees are rude. They got one cashier with a line going all the way outside. The employees have no customer service skills. Don't answer questions when asked. I'd rather go to a different location because this one is not it. I would give it 0 stars if I could. read more

VERY NICE STAFF! I came for a passport appointment & Karen was totally professional. I wish most post office would have more caring employees like they do here. I didn't end up getting my passport:( due to my birth certificate duplicate that said "abstract @ birth" I had no idea:( however Karen was not rude or lazy like most post office employees. Therefore, I felt understood... I will be back... read more

The worst post office by far. Horrible customer service. I made so many appointments and every time they were cancelled, I called of work and missed school for these appointments. And when I call to ask about it they don't answer and when they do they immediately hang up. Horrible. read more

Waited for 2 hours in the line for picking up a package. The people inside the window do not realize how many people outside waiting as they DON'T CARE. They move VERY SLOWLY intentionally to keep you wait. read more