The blond lady that works there is very rude and unprofessional. I took a package in there to be…read morescanned and she said she wouldn't do it. She must really hate her job.

What a terrible place. Packages broken, undelivered, scanned at the office and returned to sender…read more Let this business go with a quickness. Id fire everyone there if I was in charge. Need a 0 star option.

Gave a call to inquire about mailboxes, and Judith was personable, informative, patient and…read morefriendly. Will continue to review after my first visit.

The service here is so fast and they really enjoy what they do! Last week I brought in an unusual…read morewood basket with a wire handle and other gifts in a too small box. I left everything for them to pack with bubble wrap in the correctly sized box, paid the fee and I was out the door in minutes! Unbelievable! We are very lucky to have this UPS store in Glenwood Springs!

I'm killing time by writing this review as I stand in line at this post office for the 2nd time…read morethis week. A few days ago I missed an hour of work to stand in this line because after waiting 5 months, and paying $40 to get a key to my mailbox at the apartment I moved into 5 months ago, they finally called me and told me they had a key. When I asked the man behind the counter if he could check to see if he had any mail for me he said "no. It will be in your mailbox." Upon returning to my apartment I searched the wall of US Post Office boxes but there was not one labeled with my unit number. I used the key I was given to attempt to open any box, and finally it worked in one, but it was labeled with a different unit number. I left a note for the postal carrier asking if they could leave my mail in this box because that was the key I was given, but no mail has been left for me. I've been expecting something that was mailed to me over a week ago, so here I stand again in this horrendous line hoping someone can give me some answers or at least give me my mail. This is insane. I would like to think something can be done, but since I'm seeing complaints from over 10 years ago on here I guess there is nothing we can do except accept that it sucks and they absolutely do not care about us or our mail.

I need to start by saying I work in the service industry and never thought I'd see myself making a…read moreYelp review. That should be all you need to know about how bad this post office is. For anyone who needs more assurance, here is a nice two-paragraph summary. The passport guy sucks. I came in for an appointment and he refused to see me. After I was refused for my appointment, it took ten tries calling the office to get an answer. I was told on the phone that this location does passports, meaning they straight up lied to my face about not having my appointment. After I got a date confirmed on the phone to do my passport, the appointment dates on the website changed to no longer be available. I had two tabs open on my computer and saw the dates change. In short, this little charmer has been doing anything and everything to avoid my appointment. IDK if this is a consistent theme of his or not, but I'm going to have to assume so based on the way two different people in the front office were able to lie about services provided without skipping a beat. To be fair they were training new employees so I could have seen them at their worst. That doesn't give you the green light to lie about my confirmed appointment if you had just gave me a call saying we need to reschedule everything would have been chill.

I have never had this kind of experience at a post office. Most post office is aren't very…read morefriendly. I went in around 5 PM after work. I was greeted with a big smile. A lady by the name of Sandra was working. She was very kind to me seem like she loved her job. She made small conversation. I really appreciated her customer service.

They do have mail. We have had mixed feelings about the staff though. While they have been great…read morewith our mail, I've been confronted for simply parking my bike on the sidewalk, which I thought was very rude. The place is also a bit on the ghetto side, but it works.

Excellent personal experience. Several sales people greet me by name. Their service is very…read moreefficient given the financial cutbacks and personnel. Some customers get impatient, to them I offer, turn to the person in front of you or behind you and loudly compliment the post office staff so they can hear your appreciation about them. We don't want to lose this service here in Basalt. A grateful, satisfied local customer, Lisa A

They were super helpful and we all realized that AMAZON was the true problem - they listed it as it…read morewas attempted but no one was available for signing when I ordered a PC, the post office hadn't even attempted yet to deliver it. So Amazon is out here causing more problems for them and they get chewed out for no reason. Shame on you Amazon.

Mail would end up missing. Mail ends up broken multiple times. Incoming and outgoing. Horrible…read moreservice. Those slips that say you have a package would not be in my po box . As there is no mail delivery to your house... and the hours are poor. I cannot see how a business will stay in this hamlet when they have to close up shop to go get the mail during business hours. I've lost thousands of dollars in online sales due to broken and undelivered items. And apparently they cannot weight a letter correctly as weird as it sounds I've even had letters returned for being to heavy when they where underweight. It's due to disgruntled employees that think it's ok to tamper with mail. But ups and FedEx are just as bad In THIS AREA only in Hayden...weird right. I'm pretty sure it's because the surrounding areas think Hayden is improperly run and corrupt.

Hayden has the most helpful postal workers I have ever met. Despite their limited hours they are…read moreavailable and ready to take care of your postal needs. Such wonderful customer service in a post office caught me off guard and left me with a smile on my face all day.

The woman behind the counter was quite helpful and concerned about an elderly male neighbor who was…read moreinsistent about sending a pretty big money order to a location for a female to come and visit in Washington. She was compassionate yet understood that he was going to get scammed. She also understood that he was lonely and just wanted to talk, so diplomatically served others. She was a professional yet with a touch of human kindness.

I've been doing business almost weekly with this post office for over 5 years now. I have never…read moreexperienced anything but helpful friendly service. I've never heard a negative or disrespectful comment from any of them about anyone. The staff are wonderful and conduct themselves with professionalism while projecting a lighthearted demeanor! Although I don know any of them personally, I've become quite fond of them all.

Super DISSATISFIED with USPS. I had mailed a card with a gift card in it to my friend in Colorado…read moreSprings CO around Christmas time 2023. USPS could not determine the address so I ended up getting my envelope back in the mail. It was completely OPENED UP and my gift card was not in there. !!!! This was discovered on 01/13/2024, I can't believe this, that we US citizens have to put our packages and letters in the hands of dishonest employees who tear your stuff up, loose your packages, and STEAL YOUR ITEMS. I WILL NOT EVER SEND ANYTHING THROUGH THEM EVER AGAIN.

Worst post office location I've ever dealt with - if you have a box here or have something…read moredelivered here, be prepared to add an additional 2-3 days on your delivery time due to the fact that the workers at this location can't be bothered to actually put your packages in your box on the day they're delivered to the post office building. The employees who work here couldn't care less about whether or not you're inconvenienced by their laziness.

Great experience with Gianinetti's. Rented with them on 7/21/2026 for all day rental. Staff was…read moresuper friendly and informative. The machine was immaculately clean and ready to go when we picked it up. They provided all the support, contact, and information we needed. We had a great day on the trails with the family. We'll definitely be coming back next summer ! Highly recommend !

Polaris would do themselves a favor by taking what Gianinetti's does for their customers and…read morecloning it with other outlets. They're first and foremost safe, then friendly, courteous, and reasonably priced. I've been in the rental business for 35 years different industry, but customer service is customer service and they are the the ultimate , thanks you very much for an enjoyable experience.