Well, the customer service at this location has improved a thousand percent from my initial visits…read moreover the last two years. With serious trepidation, I entered the store to return a package bracing myself for the sour, abrasive, and attitude-filled customer service. It was busy and several people waited in line and several more were being helped at the counter. I expected the crazy would bring out the unpleasant. Nope. Not in the slightest. The line moved very quickly and there were people with hand scanners helping those of us in line for simple returns or mailings where no money needed to be exchanged. It made it go so quickly and the person helping me was as nice and helpful as they could be. Okay, so maybe I won't be so hesitant to come here next time. It's good when a bad experience can be replaced with a good one. Way to go UPS!

I am writing this two part review in honor of fairness…read more FIRST-I use this store often and will continue doing so. I have always had kind attentive service and 99% of the time I have had accurate and completely acceptable results. I have noticed that I do t see the owner as often so there's a different dynamic than before. The manager is a bit "rough" sometimes and smells of cigarettes, but hey she gets the job done efficiently ‍. They have hired a few new people who are working out the system, but all in all, it's a very good place to do business. They have my info, they have my usual shipping addresses, it's a nice service. SECOND part of my review-I came in to the store yesterday to send a document by UPS to a client. I stated I wanted it sent UPS, I put it in a UPS document folder and when the CSR kept saying "mail" I corrected and clarified that it was being sent via UPS I received an email today that told me my USPS package is on its way. I didn't want it sent USPS! I clarified multiple times that I wanted it sent UPS!! This document needs to be sent to the door, not stuffed in a mailbox... ...It's done now, and can't be fixed, but dang it! I'm frustrated also, that I have been calling all day and can't get through to anyone at the store about it. The recorded message offers to press 1 to get to an employee, that goes to a mail box that is full. I can't leave a message. I tried to go to the company directory, but that just offers that if I "know my party's extension to enter it now"...so absolutely no way to speak to anyone. I understand that it's hard to get employees but dang it...get it together "I'm posting this because I hope SOMEONE at the shop will read it"

I had some forms that needed to be sent off ASAP. The staff helped me use self-service and when…read morethat didn't seem to produce results, helped me get my form printed and scanned. I will go back again!

This place is ran by soulless humans whom don't care about what you are doing. I was trying to fax…read moreout important documents. I enter the store 15 mins before they close which should have been plenty of time. The fax machine is not running right and made me rescan the documents multiple times. I never finished what I was doing I was kicked out by staff and yelled at. When it's their fault for having a crappy program and hardware. Don't go here.

Went to this store to ship off a package , and discovered a really great gift store . The staff was…read moregreat and got my package to its destination, I spent over an hour laughing at there great gifts. A MUST

From the owner: Looking for something unusual? We have it: gifts, cards and all your shipping needs right here in…read morebeautiful Billings, Montana

They shipped two antique light fixtures for me. Packaging was perfect, shipping was super fast, and…read moreprice was very reasonable. Handled remotely, they even texted me photos of the packing before shipping it out to me. Great experience.

From the owner: The UPS Store #5988 in Laurel offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To The Locomotive Inn.

I loved the communication between RXO and myself. I knew exactly when they were arriving and they…read morekept to schedule. The drivers were courteous and professional.

Awful,awful,awful!!!!!!!…read more They have had my pkg since Dec 4th, they were supposed to deliver on Dec 9th, however they rescheduled it for the 22. Then they emailed saying it was changed again for Dec 11. Dec 11th came around and after waiting all day they marked it as customer requested reschedule due to weather. ( I had not made that request, this was a lie) Now they are stating next available is not till Dec 26th! This pkg was a christmas gift for the family: seriously, this is how they do business? Their customer support was not helpful either. All the kept saying was i apologize, but never once offering to help resolve the problem or address the mistakes and lies that took place.

Took 3 calls to get a package picked up, and after is was delivered to my house incorrectly !read more

What a bunch of lazy a** fedex workers. They said they tried to deliver my package today and they…read morecouldn't... irony of that is, we are having a bbq and been outside since 9am today with 30 plus people. Not one truck showed up, they just straight didn't want to work because it's a Saturday afternoon. Camera footage for the entire day to prove it. UPS now has my forever business. This has been reported to corp as well as my videos submitted about these liars, specifically the driver. Apparently after getting through to some important people this particular driver already has complaints for doing this. Hopefully my video footage will help this company out and keep track of their employees better.

Love this FedEx office and use them often for small and larger print jobs. Everyone has always…read morebeen friendly, helpful and professional.

I was passing through on my way to an important meeting when I realized that my usb drive with the…read moreinformation I needed for the meeting was corrupted and I had l left my backup drive back at my office in California, so panicked, I looked for any copy/business store open on Sunday to see if I could get my files sent from California to Billings the same day so I could have the information first thing Monday morning. I quickly realized that Billings was so small, that all of the UPS stores were closed on Sunday and the only store like this open was one FedEx Office and Copy Store in downtown Billings. I went there and pleaded with the one very nice employee there if I could have a file sent electronically to their store. Her name was Winter and even though she was unfamiliar with doing this type of transaction, she instantly started calling her boss to find out how to do what I was asking. Within 30 minutes, Winter had the solution, calling the FedEx Office in California and having them send the file to the store in Billings for me to pick up and transfer to a usb drive so I could use for my meeting on Monday. I can say without a doubt that Winter and the Billings, MT. FedEx Office and Copy Store saved my meeting and I was able to successfully present from the file they transferred from the California store. Thank you Winter for all of your help!!!