It's been a while since I have a review here, but wanted to provide an updated one. I've been coming to this post office for many years, and by far it's one of my "favorite" places to drop off mail. There's never really a line (except when it's holiday season) and the staff that work here are really nice. I've never had a problem here dropping off mail, buying stamps, or figuring out how much postage will cost when sending packages. It's still hard to find parking though - there is no lot or anything, only metered street parking. That hasn't changed. But being located in the heart of downtown SSF, this is to be expected! Also if you're looking for a blue collection mail box in downtown, this is the spot - which is located directly outside. There aren't any other collection spots on the main downtown stretch of Grand Ave. read more

US Post Office - Post Offices Near Me - South San Francisco, California

Visited today, 6/21/23. Had to mail certified mail and needed two transactions. I greeted the worker JOSE (Bald Guy) with a Hi and a smile. I proceeded to give him 3 of my mail, he saw that I had 2 more and said "Give it to me". I said, oh no, i would like to ask if I can have 2 separate transactions. In a much louder, almost yelling voice he said "GIVE IT TO ME". I explained again regarding the two transactions. (Remember, he's not saying anything else but "give it to me") He says again "GIVE IT TO ME" "I KNOW, I KNOW". JOSE I don't know what you're so unhappy about. Could be your job? Could be because you're unhappy with your life? Well, I'm not. Want to be an A$$h0le. Wait until after work! Don't bring your rudeness to work. read more

I'll make this short: I've been to this location about 5 times in the past couple of months and each time I've been assisted by wonderful, helpful, and kind workers. Sometimes the line moves a little slow (I suspect that's because the workers engage with their customers), but their service outshines any minor delays. Seeing this level of customer service is so refreshing, especially during Covid. Super thankful for the essential postal workers, especially the ones that have helped me in this location. read more

The bald Filipino guy is the worst, he always throws my packages even though it has fragile stickers on it. I confront him three times and he still does the same thing. I even made a formal complaint to USPS but nothing seem to be done. I seen other reviews about this guy and it's all been bad, please move him to another position where he don't have to deal with people or packages. read more

Quick trip - came in this morning to pick up a package, was helped quickly and was out the door in 5 minutes. Efficient service.

Necessary, to mail items at times. Seems like there is always a line. Good thing is easy parking on street

staff are very friendly and informative. but......... please update pick up service hours on the usps website. read more

Lets get straight to the point! The guy and woman that work behind that counter is slow as a turtle! I came here on several occasions and they're just too slow with no customer serevice skills! New management needed to recycle all of these slow working turtles with no customer service skills. Other wise same shit different location where you get your mailing, stamps and boxes to ship out. 1 star for the many occasional I've been here waiting 5 + minutes when there are only 2 people in line and im the next one. btw rude ass customers tend to cut you off here and act like its the right thing to do. read more

US Post Office - Post Offices Near Me - South San Francisco, California

This review is for the South San Francisco USPS trucking transportation - the people who pick up the phone are incredibly unorganized. They do not call back when they say they will, they do not give notice if they do not have a driver scheduled, or provide supplies when asked. The lady on the phone is always rude and needs to do something else if she isn't happy doing her job. They can be reached at 415-550-5063 read more

Stopped by to grab a sheet of stamps for my passport and this place looks so old school. Big room for all the mail boxes but inside where you pay is very small and tight . Lucky for me there was no line when I came but heard a-lot about how this place can get so stuffy and crowded . My first time experience was actually fast , easy and very friendly. I mean the clerk at the front was very helpful and answered questions that needed to be answered . For me customer service is always a must where-ever And for this experience its a 5. read more

I don't normally write reviews for post offices, but I had an unexpected smile here, so why not. I came to mail a package, and Yat, the friendly guy behind the window, steered me to a cheaper alternative, and helped me repackage. He was a very jolly guy, and his joking make me smile. I've mailed international items here with no problems. Nice old building, but no automated machine available. That wouldn't matter to me, since I would go here only on my lunch hour anyway, and maybe Yat can always save me some $$! BTW, when did flat rate priority mail boxes start having ads on them? My uncle will be getting a package with The Amazing Spiderman 2 emblazoned on it. read more

The guy helping me was nice but my mail could not be found. Im so annoyed and hate the fact there is nothing i can do. Its not like we customers have a choice not to use USPS. Ah the damn monopoly of delivery services. The office is opened for pickup only on saturday 1:15-2:45. The 800 number will tell u a different time. Oh, and u cant call them directly as they give out no phone numbet. Just. Great.... read more

I came to this post office a few weeks ago right before taxes were due and waited 50 minutes in line to get some stamps. There was only one person working at the front and dealing with so many costumers, while there were other employees in the back. Big props to the man holding it down in the front, and it's not acceptable to have one person handling so many costumers, especially during busy days such as this one. I hope that the management does a better job at making this place run smoother and not stretching their employees thin. read more

Super slow service, no parking, big post office but only 1 officer on duty 30 minutes waiting read more

My favorite post office in the whole bay area! Super nice, friendly and helpful staff working in this cutest historical building. I always leaves the building with a smile. Please don't let it close, please..... read more

On the way to the free way. Old not well kept. Only one or two people working. Slow service. In downtown ssf so convenient. Gets the job done. Paid meter parking. accepts credit card. Hablas espanol at this location. read more

Tiny, old-school postoffice that was hard to find based on the picture. Looked well used by the end of the day (supplies nonexistent). Parking was plentiful, not too many customers, staff was efficient, and had a smile... hmmm maybe I should rate this 4 stars? read more

Is there a chance to give 0 stars?! Worst customer service ever. The person at the window showed an attitude the entire time, she was not willing to help and dare you if you ask a question to understand the process and why a letter with enclosed photos to your family needs to be send via parcel. Her name is Fei. Make sure you better don't go to the window when she is present. read more

Slowest post office I've ever seen! No matter what time you come to this place there's going to be a long line and the employees work as slowly as they possibly can. It's a joke!! Save your time and go to the other post office on Chesnut st in SSF read more

Long wait, but that's because there was only one window open until I got near the front--that's when the second window opened. A guy a few spots ahead of me berated the poor worker stating, "You know this place has the worst rating on Google, right?" before turning to look at us in line to give a smug smirk. It's not the worker's fault the place is understaffed--that's up to management and whoever schedules the shifts, for goodness sakes! I came up to the window after, and the postal worker gave me nothing but great service. It was my first time mailing packages EVER, and he explained the process thoroughly to me and was patient while I filled out all the necessary information. I don't know what the guy before me was so angry about--the wait was nothing compared to the kind and professional service I received. If he had wished for faster service, perhaps he should take it up to management, not the staff. Shoutout to Clerk 05 today at 4:37 PM carrying most of the shift by himself! I forgot his name, but he's a kindly older Asian gentleman with a shaved/bald head, no glasses. He's cool. read more

I dropped off a package at 4:15 pm on a Thurs and because there was only one window open and the customer in front of me at the window was filling out a shipping label, the post office clerk multitasked and asked if he could help me. I was in and out in 2 minutes. Love!!! read more

I LOVE this place and here are my reasons: 1. The fabulous, nice, happy, helpful employees. I love them all. - I needed a label and rather than making me purchase an entire package, he gave me one that he had in his drawer ( he dug around for it too!), for free. Such a sweetie. - I wanted to overnight a letter, he said, "don't waste your money on overnight, because of the location, this will get there tomorrow anyway." He was right. It arrived at it's destination the next day. Saved me $13.00. - They HAPPILY hand canceled ALL of my wedding invitations PERFECTLY. Not a single one went into a single machine ( I saw the envelope my friend received). The woman who I dealt with was SO NICE. She triple checked to make sure that I had the correct postage, she measured the width right there in front of me and even got a 2nd, and 3rd opinion.. and then, when all was right and with a smile, she says " I will personally stamp these in between customers". Every invitation arrived beautifully and in perfect condition. I am so happy. 2. The old building. It is really a neat place. Dark wood interior, antique "teller" like windows...old photos... and a cool mural on the wall.It is very charming. 3. The smell ... something about the way Post Offices smell...I don't know what it is... maybe it's the sweet smell of the licky-bits (envelopes, old stamps) that I find so pleasing. This one has an exceptionally yummy Post Officey smell. read more

Love the old building! I wish they had an automated postal machine though. Parking can be a bitch here. Don't park across the street at Wells Fargo - they have a parking dude who watches like a hawk. read more

Three main reasons I love this post office: 1. Close to the freeway, so easy access and parking right out front. 2. The nifty, 50's deco style. Coolest little P.O. Boxes 3. The friendly and very helpful people who work there. The pretty, 40-something Latina who always has a smile; Ma, who went above and beyond to look for a birthday card my mom had sent to the wrong address. Love the employees! There are sub reasons, but these are the main ones.... read more

They are not reading redelivery request online!!!!! Their system sucks!!!! Expecting a parcel on 4/20/2015 they left notice because nobody was home. Requested redelivery on 4/21 because the date was open, but nobody came that day!!! Personally claim the package on 4/22 at their Linden Office, the staff said its with the van for redelivery...or I can go back tomorrow 4/23 at 2pm to pick up again personally. Waited the entire day but nobody came!!! Went again on 4/23 at 2:30 to claim but the package wasn't there and they said it must be in their San Bruno Office, but the San Bruno office is only open from 9-12 when we went around 3:30pm...GRRRRRRRRRR!!!!! Went home and find another notice in the mail...Is this one of those moments that you just want to scream!!!!!????? read more

Great location and the staff is super helpful and non-grumpy like most U.S.post office locations.

This place always lose my package and never redeliver on a requested date! I had to call usps and complained 3 times! Never got a call back from their office, I called more than 15 times one day and finally talked to someone. Smh.. Get it together! read more

They never read the redelivery requests sent. I had to pick up my package 3x with very long lines. It is a waste of time. Now my package is lost and I can't get a hold of anyone. I spoke with Richard from the post office and he gave me the number for their "main" branch on huntington but noone answers the telephone! They are infuriating! read more

Excellent service! The guy Dennis there explained things very clearly and was genuine. There is 24 minute parking in front of the post office. read more

While I understand the US Postal has been downsizing due to cost cutting, their services have not. The folks working at this location are friendly and whenever the the line gets longer, more windows will open up. Great location with lots of street parking. Oh, and it's just across the street from Wells Fargo. read more

There is zero accountability here. My mail carrier didn't give me a package notice, then the post office in SSF lost my package and absolutely no one answers the phone.i spent three days trying to track down my package- everyday I was told that the supervisor would call me. Never happened. Then I locate the package in San Bruno- (which is the wrong city) told to pick it up. But later that afternoon I learn the package was returned to the sender- on the other side of the country. Why?! Because I didn't pick it up within 15days!! Which is ridiculous because I was there twice in two weeks!!! AND FOR HEAVEN SAKE, correct the Saturday hours on your website. This post office should be embarrassed with how it is runs. At least correct the time on Yelp. It takes like 10 minutes and will save everyone in town time because news alert for you new comers, the post office is only opened for 90mins on Saturday. And they aren't the hours posted!!!!! The building is beautiful but the place looks abandon because no one is doing maintenance. Oh yeah- the mail clerk on Saturday refused to check the computer for my package because another employee needed it for training!!! She told me to come back on Monday!!! They mailed the package back to sender on Monday!!! read more

Service was great, even at 4:45 on a Thursday! The person behind the counter was friendly and informative. I really appreciated the pleasant help mailing my package. Thank you! read more

If I could give this zero stars I would. The most lazy ass mf alive. I had a parcel to get delivered and was expedited for today. I was waiting on my steps (4 steps) I saw the guy NO package in hand just a small slip and he was at the base of my steps I looked at him he looked at me I said let me put my dog away...(dogs and mail carriers you know) literally I pushed my dogs ass in the door and turned around here was gone and the slip on the last step....why?! Four steps away literally could sneeze and my mucus would hit his face that's how close we were. I've lived here for 25 plus years same residence and it's been an on going thing with THIS branch. Hence i was waiting outisde for them. Tons of complaints, even by a local schools SCHOOLS (more than 2 I know for sure) here! Over paid lazy shits. I'm beyond livid. They don't care about your package and must really hate their jobs and their lives in general to be acting like damn fools constantly. Update: still didn't recieve package even though I filled out redelivery slip and scheduled it online. I talked to same guy who said that he's employer are "liars" that the whole "redelivery" is just to appease the costumers even tho it has no bearing on the actually mail service/ delivery of package. He said that after one delivery you have to pick it up at post office. I asked why did it have an option on slip and slip saying "post this for mail deliverer to see to redeliver package on 3/28/17." He usps employee said that means nothing if he doesn't have the package. I asked where was it and he said he didn't know. I filled a complaint to the inspector general. Really doubt they care. read more

I have been to this post office several times. Their service has always been good. Cashiers have always been courteous and willing to answer questions. read more

This is the worse post office in turns of service level, always has a long line especially during the major holidays such as Christmas, workers are extremely slow, it seems only one worker is there all the time, rarely see more than one worker over there. Frustrated customers screaming for service at the time, also limited amount of parking meter around the building is a major issue because of the long lines and slow services. These folks gave them 5 stars must be only there once in a while and happened to be there at the slow time, go there during the lunch and afternoon hours, you will change your 5 star reviews. read more

literally the WORST post office i've been to in a long time. long line - only 1 ancient person working the counter - took forever to pick up 1 small package. the other people that gave this place a good rating must be on something - horrible horrible place!!!! read more