3/23/25 USAA Auto Insurance or United Services Automobile Association, "a financial services company primarily serving current and former members of the U.S. military and their families." A group I have experienced at the wrong end of the spear twice. Nevertheless, on the first occasion, my wife's vichele was hit and USAA found the car crasher of USAA at fault. My wife's vichele was repaired at fast and alarming rate. The alarming part is a good thing in my opinion. It was at this time the idea of being with this company first entered my mind. However, I was with Geico and liked the service they provided, so I stuck it out with them. On the second occasion, I was rear-ended at the light by Tyson Corner Mall on March 4th 2025 at 8:33AM. The driver of the other vichele just happened to have the Insurance of United Services Automobile Association. During the time of the accident, my mind did not put together the acronym known by most people as USAA. I felt pain in my neck and lower back for a short time after the accident. Still, the driver who hit me took responsibility for it, and this is one reason I called his Insurance and got the ball rolling instead of my insurance. Something you should know, We are no longer with Geico. They got expensive for us. I don't care for the insurance group we are with now, so switching to USAA would be nice. After talking with a female insurance agent about settling everything, I felt a lot better then my first call with a male insurance agent. A week later a check for compensation came in, with two doctor appointments taken care of as well. I even got my car inspected to assess the damage caused in the accident. All that comes next is getting my car repaired at no cost to me and rental car during my vichele repair time. This will also be at no cost to me. All this happened with two weeks time. This I must say, is a step in the right direction at making things right. Today is March 28th 2025. I haven't heard back from the collision center regarding the ordered parts for my vichele. I will give it another week then contact the collision center to find out what's going on. I will have a follow up on USAA and write a review on the collision center. Hopefully everything thing goes according to plan. If so, I will do my darnedest to become a member of USAA like I did with Navy Federal Credit Union. read more

Usaa - 4/1/21 When 15 minutes can't save you $500 on car insurance, call USAA - Leesburg, Virginia

Lack of Physical location, and when you need it most, services are only available by phone with representatives who lack training. I had a bad experience when I needed a confirmation of account standing letter and for some reason the representative enter my phone password wrong and block my account ,then no one was available to fix the issues every single representative they do not what must to do even the security manager do not nothing about my case situation, was very frustrating situation and the near physical bank was a 3.5 hours away from my location. read more

USAA HAS NO EXISTING CUSTOMER SERVICE! They are not in business of paying claims in a timely manner and do not even have a customer service number. read more

Had an absolutely horrible experience using USAA. Had my insurance jump from 205 to 330. I have no claims, accidents, tickets or anything derogatory on my driving record but somehow my rates kept climbing. I am 25 and shopped around found that there rates where 100+ dollars higher then everywhere else I went. Canceling my policy was an even bigger headache. I told them to cancel it and was under the impression it was canceled to then find out that 330 is pulled from my account when I no longer have insurance through them. Call in to USAA and had to play musical agents til I finally got to someone that could help. I was informed that they are "Sorry for the inconvenience" but they couldnt cancel the transaction and I would receive 165 on a check in 7 business days as reimbursement. I would encourage NOT A SINGLE PERSON TO USE USAA. Defiantly going to be more of a headache than its worth. read more