TL;DR: There's a T-Mobile across the street; spend your money there instead. You probably spend a…read morelittle more, but you also won't be blatantly lied to as a "sales pitch". I purchased a screen protector for my phone when I got it and started my plan with them, transferring from T-Mobile to save money. At the time of purchase, I was told that it had a lifetime replacement warranty, and that it was a simple bring it in and exchange warranty, no money trading hands, no website to visit, all handled in store (I made very certain of this, and got a very clear affirmation from the sales rep). Come time to replace the protector, I am told that it will be $22, as the warranty only covers half the cost, and they won't stand by what I was told. I would never have spent almost $50 on a cheap tempered glass protector that I could have gotten at Wal-Mart for $20 with a better warranty if not for being told differently. I highly recommend at the very least skipping any accessories in-store and buying them online. I will be replacing this with an OtterBox cover from Amazon for $25 brand new, with a proper lifetime replacement warranty. I have spoken with another customer who made a purchase the same week and got the same lie, and was also told it would be $22 to replace when they came in to warranty. This is absolutely not how retail is done sustainably. Short-term margins do not make for long-term profitability when you can't produce repeat business. T-Mobile, I'll be bringing business back to you guys soon.

I had a great experience from this store especially from Bryce, he'll take care of you and he's a…read moreveteran too!

Went to switch over 5 lines to cricket and the manager on duty I believe her name was Anyssia, was…read moredown right rude and disrespectful. I will make sure all my family and friends in the surrounding area never comes to this store. Horrible management.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Altus store today.

I just wanna say thank you to Nick, he was amazing!! I broke my phone, it was trashed & idk how but…read morehe fixed it. Really helpful, insightful, & just all around appreciated his help. Thanx again, Nick

Jenn and Shay were very helpful in answering my questions and assisting me with my data needs…read more While the process took awhile they explained the steps as we went along, making changes for my data plan even with the complications that arose.

Salesman was rude and didn't try to give me trade in discount, going back to another service…read moreprovider soon. Bye Verizon

I have very little faith with Cellular Sales Customer Service Team. Yet, I do believe that they…read morehave some employees that actually care about their jobs and customers. Shane L. at the Verizon store aka Cellular Sales in Altus, OK. I do believe he wasn't informed about my situation by Jacob, or other employees. After dealing with Verizon customer service and Cellular Sales Customer Service Team I see they have a lot of issues with staff. I appreciate Shane L. for taking care of the issue in one day. No run arounds and he is definitely passionate about the company. That was refreshing after dealing with a week's worth of the run around. I left several messages for the store manager and I do believe the messages were never given to the actual store manager. I hope Shane L. gets a better team that supports his value. He's the only person that actually listened and handled the situation. Shane L. Gets 5 starts.

Do not use this store go to Lawton They liars and thieves I…read morehad insurance on my phone, they lied and said it was canceled and I had already used my upgrade months this was all to sell a phone