Alright verizon, i have been with you guys since you bought out alltel many moons ago. Couple…read morehiccups in that time but nothing serious. Now i am about ready to drop all my devices on the counter and walk out. Heres why. My husband passed away in December. I stopped at the verizon in Merrill WI on Monday January 9, 2023 with his death certificate and explained i no longer needed his line. They cancelled the line but said they could not take the phone back as it is not a corporate location so they had to call in and have a box/shipping label sent to me to send his phone back in. I get the box on Friday January 13, 2023. I did everything the instructions said to do as far as factory resetting the phone, etc.. i dropped the box off at the UPS store in Wausau WI on Monday January 16, 2023. I received my monthly bill which showed a balance of well over a grand. I contacted verizon via the chat option and they said the device had been received on or around January 22, 2023 approximately. They said they would update my account to reflect the device being returned and accepted. I kept getting texts to return the device. So i contacted verizon again via chat, they reassured me the device had been returned and accepted at the warehouse. Okay great, so why isnt my account updated yet? Well that can take 5-10 business days. Okay fine. Verizon agent tells me it will be updated and not to worry. Few days go by and i get another text to return the device. So i reach out to verizon chat again (this would be beginning of February now). They again reassure me account will be updated and they escalated the ticket to management. February 10, 2023 my bill has still not been updated so i can pay it, i contact verizon chat AGAIN (this being like the 5th time) i am told again the device was returned and accepted and they will need 8-10 business days to complete the expedited ticket and my account should be updated by February 20, 2023 so i can pay my bill. It is February 22, 2023 and i had to reach out to verizon chat again this morning as my account is still not reflecting the correct pricing for my phone line and the tablet line. Now i received an email from verizon financials regarding my "late bill". At this point i posted my complaint all over facebook, within minutes they told me to send them a message on facebook and someone would rectify the situation. So i send a message around 3:30pm on Sunday February 26, 2023. It is now 7:24pm and i have nothing, no answers, no solutions, nothing after 4 hours. They tell me the escalated ticket is still being processed. What happened to the 8-10 business days i was told 20+ days ago? SERIOUSLY! Now today March 2, 2023 I notice an alert on the top of my screen about data usage limited, so i again reach out to verizon. I try calling and after threw attempts i was not able to reach an actual agent. So i went through the chat option as thats the only option i had, there the agent told me my services were suspended after being reassured by the last couple agents that will not happen. I have screen shots. WTF! I am upset. Its like reopening the wound every damn time i have to do this. Having to go through this so many times on the same issue is absolutely rediculous. Do better verizon. For what we pay for your So So service, find a way to rectify this and maybe you wont lose a 15+ year customer. Sincerely, A very pissed off widow.

Wonderful customer service! Joe stayed over 1/2 hour past closing to help us add services and a new…read morephone. He recommended accessories to fit my husbands needs and transferred everything over for us when I cloud couldn't handle it all. He has a Terrific personality and was really nice when our children got antsy. Thank you! We are definitely coming to this location for all of our needs!!

Went to the store at 11 AM to get a Sim card for a phone. Owner could not accommodate because…read moreapparently he lost the key for the store and it takes an hour to come online. Owner was rude and wouldn't consider my request.

Our customer service was excellent. Bekah, our agent was an EXCELLENT helper! She was able to get…read moremy husband to get a smart phone when he was insistent that he was not going to get one! He was back in the old days of the flip phone and insisting on trying to get one of those again but changed his mind after talking with her. We would gladly keep going to this store, especially if Bekah was there to help us again. Way to go Bekah!

I was in the Berlin Store yesterday with a friend of mine who wanted to look into a new cellphone,…read morewith NO IDEA what she wanted. Mary Jo was the employee who worked with us. She explained the different phones available, detailing the different features. She answered EVERY QUESTION {WE HAD MANY!} and left happy with our purchase. Nancy {my friend who bought the new phone} was a bit confused today, so we went back to the store. Mary Jo was there and she answered EVERY QUESTION Nancy had. Mary Jo was kind, courteous, knowledgeable and very patient with us. Please don't let her move on to another career---SHE IS A KEEPER! Sincerely, Dennis Klak

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

4pm appointment Thursday April 2nd. They call Tuesday the 31st of March to confirm the appointment…read more Show up day of appointment and they are closed, no one in the place. Other people showing up confused. They send me an email "oops you missed your appointment." No, your idiot staff wasn't working the hours posted on your own door. Nobody reaches out saying they would be closed, door says you're open until 7pm. Idiots.

The staff there are absolutely AWESOME! They are THE definition of PROFESSIONAL! They did EXACTLY…read morewhat I asked them to do, which was help me put my tablet into a case, which took them LESS than 3 minutes! I HIGHLY recommend coming here for service that DOESN'T suck, like Best Buy!

I really enjoyed my experience at the Colby Verizon store. Damien was so helpful with my purchase…read moreand extremely knowledgeable. Repeatedly went above and beyond to make everything with my purchase very easy. And even took the time to teach me how to use my new device. 10/10 would recommend buying a phone from Damien.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

Great deals, friendly employees, and quick service. They help you set up the best plan for you…read morealong with your phone and accessories.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Wausau store today.

We've had Solarus as our ISP since we moved to Rapids and the service has been great. The price…read moreand performance are much better than when we had Charter/Spectrum (back on the east coast) and we have had only a couple of brief outages. I see a couple of poor reviews, but for us I have no complaints.

Horrible company horrible service, wifi goes out constantly and consistently multiple times a…read moremonth, they never answer there phone or provide updates, often this happens in the middle of the day or in the middle of the night, solarus is terrible and I don't recommend them to anybody