I went into the USCIS to get Advance Parole as a DACA recipient. The guards in the front were very nice and extremely helpful. Then inside the young girl in window 1 was really nice and she got all my paperwork done after her supervisor approved my application within 30 min. Amazing office and even better staff. It's rare that government ran buildings have this type of service. read more

I have had to come at this USCIS office a couple of times and I have only had good experiences each time with both security and office staff they have all been very Professional and respectful, wait times maybe be a little long at times but the people from this office are great so I don't mind the wait. read more

I was blown away with how professional the staff is. I was greeted by a security guard who asked if i had a cell phone and told me which side to go, after the number was called and an iranian/armerian lady did my finger prints . She was simply sweet and assured me that she will go slow so it is done properly... very pleased read more

The staff here are extremely friendly and professional. I had to submit my fingerprints but was going to be out of the country on the day of my scheduled appointment and instead of submitting the reschedule slip, I went to the USCIS office. I was asked to speak to the manager , who was very helpful and informed me that December is the worst month since portion of their staff was on vacation and they were very busy , despite this , she allowed me To go ahead and get my fingerprints done. It took me less than 10 minutes after that! So satisfactory! read more

This is actually my 2nd time to come in this branch. 1 star since the staff dont really help you especially if they are from same origin as you are..I f given a chance i would rather go downtown since people there are really helpful especially the people not from my country...staff in san fernando sucks!!they dont help their own kind..I dont know his name but this man that we encountered today hated his job so much that he doesnt even want to move out of his chair..& you can see on his face how he hated to be there working..I just hope that if you dont like your job please resign & let other people do your job & mind you that you are lucky to have a job! read more

Seriously love this place. Very clean and well kept building amd offices. The staff is very friendly, accomodating and professional. Great idea to move their San Fernando Valley offices to this new location. Ample parking to boot! read more

Very clean and efficient office. My relative's appointment was at 3 pm, we got there at 2:35 and were done by 2:50 pm, great customer service and parking;) read more

I actually received a biometrics notice for naturalization when I was out of the country. I arrived at the office a week after my appointment to see if they will do a walk in. The security guard told me that they will only accept if my appointment was not past due. However I told him that I was out of country and had proof of that to show so he let me in. When I entered the the Biometrics office and explained my situation, the person was very nice and offered me the form to fill in. I did my walk in on Monday morning at 11 am. The process took just around 15 mins. The staff is very nice and efficient. Overall wonderful and excellent service. read more

after being denied a walk in at the Wilshire office downtown LA where my husbands appointment was on 7/21 which is also my due date. I told him to try the Chatsworth office since we were in the area. i waited in the car and it took no more than 15 minutes. he told the manager i was due that day and she said yes and even congratulated him. free parking, bigger, cleaner, and more security than the downtown office. read more

Received a phone call on Tuesday that they needed an additional item for processing and told us to go back on Wednesday to submit it. I went on Wednesday to only be greeted by a rude security guard who assumed I was not a born and raised American citizen. He looks at me like I am dumb and says the office is closed today and I would have to come back in 2 days. These so-called security guards need to be trained in common courtesy. read more

Our experience with this location has been an excellent one. The staff were very professional and helpful. Walk-ins are welcome from 6:45am to sign-in as they close that process at 7am, when the staff starts to process your requests. Overall, they do a thorough job to address everyone's case / situation. They are very patient and definitely do everything in their control to help. Great service and amazing people...keep up the good work!!! Thank you! read more

It's my third time here today and I thought this place def deserves a review. I have never thought I could be excited about coming to USCIS office. I had to go to a different location before because I lived in a different area and it was always a headache, ruined mood and bad experience overall. This place is nothing like that! Everyone is super polite, friendly, helpful and kind. You won't see anyone w attitude here. Best USCIS office in the US ! read more

I went there 3 times one for my fingerprints, second time I made an appointment because my residence card was close to expire and I was in the process of my citizenship and according to the officer she said as long as I don't leave the country I should be fine. The third time was for my citizenship interview all 3 times the parking was easy and free. The guards were nice and you do have to pay attention to your appointment letters on bringing your cellphone on my finger print appointment it stated no "cellphones allowed" on the other 2 appointment it didn't. Anyhow the guards are nice and they do joke around on the day of my citizenship appointment I was late by 10 minutes I was running in lol I guess they seen me that I was in a rush the guard asked me for my appointment letter showed it to him I told him I was already late he said take a deep breath calm down you are ok I had to go through the process usually they make you take off ur shoes they didn't this time thank God that saved me like a minute or 2. I went to window 3 they handed me over a number and in less than 5 minutes I was already been called the lady was nice proud to say I did passed the test and now I'm waiting for my oath. Overall lol great experience all 3 times. But you do have to live within the jurisdiction. read more

This place is great. They have a friendly staff and the wait time is really short. The lines are a bit long but that's not a problem for the staff because they are quick. I love coming here and I really love the service. The security is really tight and that's a good. I can say one thing, what they're doing, they're doing it right. read more

Eventually I could managed to make an appointment,however needed to wait around 45 minutes to see them.

Have had to go about 3 times now for different things and overall on all the occasions had positive experiences, all the USCIS employees I've had contact with have been professional and for the most part friendly. The only negative thing I do have to say is the private company security guards they have screening people as they come in. This week that I went as soon as entering the building the security guard asked if we had cellphones and we said yes, he paused for a second didn't say anything but just kind of gave a look at my wife as if we had done something really bad by having cellphones with us, after his little pause and stare he pointed out that on the appointment letter it states about not bringing in cell phones and said we had to take them back to the car, I was aware about the letter stating this but didn't pay it much attention because 2 years ago that we had gone in somewhat frequently the letter stated the same but had never actually been screened for cell phones. After returning the cell phones to the car and trying to go in the building again I had another small conflict/issue with the security guards. I feel like them being contracted by the government and the fact they carry a firearm has gotten to their heads in the way they interact with people. In the end I realize they're just doing their jobs but they could be a little bit more courteous and friendly in going about it and not act like more than what they are. read more

I needed to renew my green card which was in a queue for renewal 18months after my existing card expired! I went to USCIS in Chatsworth to see what I could do; the security guard was so friendly and helpful and suggested I take an up and coming appointment for that afternoon; he even helped me book the appointment on my phone by showing me what to do. I was seen by an extremely friendly and courteous agent who booked me in to the queue and in about 15 minutes I was talking to an immigration officer who easily sorted out my temporary renewal and got my passport stamped with a 12 month extension. These people are SO helpful and friendly, they take all the stress out of a difficult situation and I give them 5 stars, wishing I could give them 6 stars!! read more

Erika, the Manager, is very helpful. She will get out of her way just to be of assistance to you. That is very surprising especially from anyone who works at USCIS. She made 2 phone calls just to helped me out and even apologized to me because I waited for few minutes!Thank you, Erika! read more