I had a poor experience with Usher Spiby. There was a lot of positive talking when I signed up, but it actually took a lot of pushing at my end to get things done.
The amount of 'out of office' email replies I got was particularly laughable, I have never known anyone be out of office as much as my accountant Nicola at Usher Spiby.
Communication is an important part for me and it often took 1-2 weeks (or more) to get any sort of reply, sometimes emails were ignored altogether. Agreed work was left so I had to constantly chase things up, a worrying and frustrating experience. I felt like my business was not in any way important to them, even though I was a paying customer - I was shocked at how poor they were.
I found a new accountant after only 6 months with these guys which tells you all you need to know, I do not recommend Usher Spiby to any sort of business, big or small. I now use another company in Cheadle and the difference has been like night and day. read more