I have had accounts with them for many decades. Lately they have begun to treat the customers like…read morethey are criminals. They scan any cash you bring in and loudly announce that some of the bills are not good and they are sending them to someone else to check their authenticity. They treat every one like they are trying to pass counterfeit money through their system. And when asked why this is happening they give no good reason. They are the worst trained employees, many of them barely speak English. It is very disconcerting and embarrassing to conduct business in their branch.

My favorite location ! Every time I go in they recognize me and show me love. All the tellers are…read moreso sweet and helpful and make banking so easy, whether it's my business or personal account, they know what they're doing !

It's pretty rare that I have to go inside a bank anymore-most banking can be done online today…read more However, there are occasions that call for an in-person visit. This location is easy to find, right off the road and has both a lobby and drive through. The building is a bit older, but it serves it's purpose. I'd rather have exceptional service and really good online tools than a fancy building. The service here is great. The staff were quick to greet me, understood my questions and got me answers in a jiffy. I appreciated that they took the time to review my account and make sure everything was in order-even beyond my initial request that brought me in. I'll continue to do most of my banking online, since it is much more convenient (and their mobile app is fantastic), but if I do need to stop by for anything, I won't hesitate to come back here.

This branch went above and beyond. Irina, Amanda and María did an outstanding job helping me manage…read morebusiness loan paperwork for a business loan initiated on another Wells Fargo branch in another state! It was one of the best business banking experiences I've had in a branch. Congratulations for the business friendly mentality.

Friendly service. Never treat you like an inconvenience. Clean buildings and grounds. Very…read moreprofessional people and service.

It's honestly hard not to like AFCU. Why?…read more 1. They have locations virtually everywhere in the Salt Lake area, you never have to go far to find one. 2. They have great products, particularly their checking accounts for which there are no account fees for your normal banking needs, and honestly even things you might not use too often usually have little or no cost too. 3. Their online bill pay has worked flawlessly for me for 7 years now - I've never had a problem with a bill not getting paid on time. 4. Service is almost always friendly and helpful regardless of location, even at the smaller branches in grocery stores. So why did I pick this particular location to review? Well it's my closest major branch, and they have all the services including the things you can't do at most grocery stores/smaller locations. E.g. notary services, automatic coin deposit machines (which don't charge you a single penny - excuse the pun - in commission) and just staff who will help with any little concern you might have. Plus of course a great drive through. If I had any even slight complaint, it would be reliability of their web sites and some old fashioned design that makes them not always work correctly on things like tablet devices. But this is minor, when it works, it always works correctly. And I tend to nit pick these kind of things due to my profession, I can make similar complaints against many banking establishments, and having worked in the banking sector also can tell you when it comes to technology they are still mostly in the 1970's with a "nice" web front end bolted on for good measure! So AFCU gets a pass here even though they might not be as "nice looking" as some others. It gets the job done! In conclusion, many locations, great products, good customer service and a workable online presence....AFCU.......For the win!

This bank is honestly awful. The customer service is rude, unhelpful, and acts like you're an…read moreinconvenience for asking basic questions. On top of that, they won't even let someone deposit cash into another account, which is ridiculous and makes zero sense. Save yourself the headache and go literally anywhere else.

Max is the best he didn't make me feel stupid for not knowing how to use the app, he's incredibly…read morekind, and just a joy to be around he should be the CEO

This location, inside Smith's on Redwood Road, is not the closest one to me, but my usual place is…read moretemporarily closed and this is where they are redirecting traffic. I stopped by to take care of some business and found that the service was terrific. Even though my transaction was going to take a bit of time (new account set up) I did not feel rushed. They do walk-up teller transactions as well as have an ATM on site. Great staff, friendly and efficient. Thanks for taking care of us!

I love US Bank! They have been our bank for over 45 yrs. Recently met w/retirement investment…read moreadvisor after selling our home. He came to branch near me! What great service! Tellers are always so very friendly &

Worst customer service I have ever experienced. The manager, Greg Taylor was so rude, difficult to…read morework with; He was condescending, and when I told him maybe I should just move my account to another bank, he told me to do it. He wouldn't help me resolve the issue (which was the bank's fault). I am now moving my account and I have contacted the district manager about the issue. If you value customer service and being treated in a courteous manner, don't go to this branch.

The absolute worst place to bank , they give out customers PPI to anyone who askes for it, they…read moregave my husbands PPI to someone who had no business with it , along with 3 other customers information, on loans, mortages, address's , SSi which she inturned ,turned around and mailed it out to 10 people. I would grab my personal information and get the hell out of their system. On top of not protecting their clients PPI their customer service is poor at best. they keep you on hold for hours really come on, then their staff is rude and and unproffsinal.

Latara Baker with Goldenwest Buissness accounts is absoulutly phenomenal, she has gone above and…read morebeyond for you new business to make sure everything runs smoothly and is always quick to respond, Goldenwest is very lucky to have her on their team, thank you Latara for being so outstanding.

They need to train the employees to be more AWAKE and friendly. Never asked me to see my IDread more

I am a very forgiving person when people make mistakes. I have been with Altabank for 22 plus years…read moreand may move 3 business accounts to another bank because of one dishonest/incompetent Riverton Branch Manager. The Branch manager at the Riverton location has to be either one of the most dishonest people I have ever had to work with or she is just incompetent. I believe it's both. I could never with a good conscience recommend working with Liz Bulauski the branch manager. I believe Liz should be fired for her lack of character. I gave one star because that is the lowest the app would let me or I would give Liz ZERO stars.

Wow! Talk about banking in the 1970s. I went in to simply have a check cashed. And they took my…read morefinger print 3 times, took my ID. Verified the signature by 3 different people. Called the owner of the business account and had him answer about 20 questions. While I was waiting on them to do all of this The teller Emma refused to give my my Identification back to me. I waited about 20 minutes to get what takes normally 2 minutes. It's no wonder they only have a handful of branches

I was Bank of America customer for over 40 yrs. Wells Fargo customer service is hands down the bestread more

Pretty piss poor customer service to close the shade on us in the drive thru when we show up at 5…read moreon the dot. We have a LOT of accounts through Wells Fargo but it makes me want to take all our money out. Piss poor!!!