The team at ALCON is outstanding. They have always been responsive, informative, and proactive in…read moreensuring that we are up to date with our technology needs. We are proud to have them as part of our team. We know that they add value to our team, and as they continue to grow, they always ensure that we have what we need to keep our operations running efficiently and effectively. They are the IT team I will always recommend!

These guys are awesome. I have worked with them for several years now and they handle all of the…read moreoutside IT work for our 13 locations across Texas, Louisiana and Oklahoma. We have a fairly sophisticated system across the company but they easily manage it all(MPLS, VOIP, managed servers at collocation, etc.). Whether you have a simple issue like email being down or something more complicated related to a MPLS network for example, these guys are very good at handling all of the "fires" that you run into on a daily basis. You don't get the guy who is reading from a script where it starts off with "is the computer on?" kind of talk, so you are wasting time getting them up to speed on what the issue is.

I engaged with Clear Launch to help sort out a business process issue which needed to end with a…read moresoftware based solution. They took the time to understand my process and began to help give me some insights I hadn't considered before. We worked on a mock up system to begin searching for a solution. After a few weeks we had some choices in front of us and I have implemented a system based on the work we did. I appreciate the critical thinking they provided as well as their tips which might seem 'simple' but I never thought of my problem from that perspective. They helped me do something that could have taken me over a year to fail by myself and instead I ended up with a workable solution that met our 6 month timeline.

From the owner: Introducing Hustle, Dependability, Innovation and Mastery, our company values. If you don't expect…read morethese things from the companies you work with, you should. Clear Launch is a full-service, Austin-based, software development company founded in 2014 and is devoted to helping clients navigate their most difficult technology challenges to achieve their business objectives. Our experienced team not only focuses on the end results, but also on being a partner along the journey.

I signed up for a 30-day free trial using my work account. It is advertised as $15 per user/month…read more However, the "trial license" includes FIVE users, and they charge you for ALL of them regardless of whether or not other users are invited. I contacted them on a Monday morning to cancel my account (the free trial expired over the weekend). Customer service gladly "cancelled my account", then charged me *$375* FOR THE MONTH. I thought it must be a mistake and they must have somehow billed me for an annual plan, so I kept emailing them. They provide polite responses while dodging ALL questions about refunds and licenses. Finally after a week of emails, they told me "Thank you for your great questions. The bill you paid is a monthly fee for the subscription, not an annual fee.". That is as close to an answer they ever gave me, and I finally realized they charged me for all 5 users. They will NEVER tell you directly that they won't be refunding you. They are VERY sly - watch out for these guys. It is worth noting that within the application, there is nowhere to cancel your account - not in the profile, members, account, billing, or licenses, sections, so you have to call. Their customer service is slimy. It's an obvious scam after it happens to you, but the product seems legit at first. Avoid these guys at all costs.

Total scam. Lack of price transparency. Don't call back. Poor customer service. Not a good tool…read moreeither. Terrible company and customer service. Shady marketing strategy. I signed up for the free trail (25$) and surprise after I cancelled my subscription (1 day after, not notification or anything before the renewal date) I was charged almost 400$ because in small letters says "25$ per user". When I tried to talk to somebody , it was literally mission impossible. Enjoy your miserable 400$ instead having a long term client if you attitude would have been different. Your software is not that great either. Only for your info, I went with monday.com, better service and tool!Thieves!!!!

I have been working with Ryan and Pepck for about 8 years now. My wife's company needed an upgrade…read moreto their website. ryan was referred to us from a friend and we couldn't be happier we found him. He made our website so much more functional quickly and efficiently and at a great price. With every request to add a new feature Ryan was always there to help. He is very reliable and does great work. My other company then used Ryan to redo our Corp website to make it more current. And again he did a fantastic job with the design and implementation of all the features and functions we needed. I would recommend him anytime to anyone whether its a small company with a limited budget or a large company that needed a new site with more functionality. Talented, reliable and professional. You can't go wrong with Ryan. If there were 10 stars I would certainly give it to them.

I heard about Ryan through another small business owner who had recently had an outstanding…read moreexperience with him. I was desperately in the market of finding a miracle worker to revamp my poorly done website. Little did I know I was about to embark an an amazing working relationship with a truly great local business. I had a lunch meeting with Ryan and discussed my future plans and hopes for the inner workings of the company. He didn't miss a beat and right away had some great ideas. We made a plan of action, discussed pricing and he got right to work. This company is one of those rare gems that under promises and over delivers. I did not expect the quality of work that was to come nor the ingenious ideas Ryan had along the way. He did what he said he was going to do and then took it a step beyond. Pepck will be the only company I use for all my future web and marketing needs. There's no need to look any further. I'm convinced there is no other company in town that can provide the range of services and quality of work that Ryan offers. He is a magician! Stop reading my post and call him right away, you won't regret it.

THE GOOD I worked there for a couple of months and the…read moreowners are wonderful, well-meaning people, as are all the employees present while I was working there. Relative to other firms, their base pay is higher than the norm, but their commission is extremely low so your floor is higher, but your ceiling is lower. Whether or not this company is worth your while depends on what kind of recruiter you are on. THE BAD Another review mentioned it: they do have a nepotism problem. One employee specifically is related to the owners and is allowed to demean several others with impunity. Multiple times he took me aside and asked me leading questions about why an employee would do something or otherwise trash talk them to me. This was made known to the owners, but to my knowledge, they took no action. He created a toxic work environment, though it wasn't NEARLY as bad as several other places I've worked. With the exception of this one employee, who likely isn't going anywhere, the company is great and I would highly recommend going there if you think you can put up with his nonsense and recognize his drama for what it is.

SOAL has a great company culture! They've been in business for over 7 years and are making a big…read moreimpact in the local job force in Austin, TX.

These guys are great! Alex Hernandez is superb when it comes to taking care of us. As the…read moreAdministrative Assistant at Tucson Dermatology, I can confidentially say that this IT team definitely can handle a medical practice for employee emails, computer access, upgrading computers, and technology hardware issue support. Even from remote locations. The owner of our practice and head dermatologist Dr. Adelman has been with Frankenstein since his time as a provider in Austin Texas from 2008 up until present day 2026 in Tucson, Arizona. Alex has assisted us in our time here in Tucson, AZ remotely, and you cannot tell the difference whether it is remote or in person. Mitch at Frankenstein has helped us out remotely with ethernet dock replacement issues, and from Texas! Alex makes sure we are comfortable after every requests. They really care and take out the time to get the job done. I can vouch for these guys any day of the week!

My mom's landline was hacked three years ago. They stole the phone line and had ATT hand it over to…read morea throwaway cellular account on Verizon. They proceeded to use her phone line to apply for credit, etc. Scary, invasive and cruel. The first thing I did when I got back was have Jeremy from Frankenstein Computers help me tackle the hardware aspects of the problem. He was outstanding. I recently needed his help again with an entirely different problem and he solved problems with ease, in no time flat. Worth every dollar.

I own and operate a successful coffee shop in Austin. We have as many as 80 wifi users at one time…read moreon a regular basis. I spent almost two years banging my head against the wall trying to manage it myself. You name it, we tried it. We paid for multiple lines, we bought the best routers we could find, changed service providers, threw money at anyone we thought could help us, and consulted with everyone we thought might be able to help us. Nothing we tried was able to fix the problem. We'd pay someone to come out to find that our router had been hacked and the settings reset. They would fix it only for it to get hacked again in a few days. We'd get letters from our different providers that people were abusing the wifi and using our line to download things illegally. We saw Yelp review after Yelp review complaining of our poor wifi. What could we do? We were doing EVERYTHING we knew of. It seemed people thought that we just didn't care but that was not the case. We just didn't know how to fix the problem and it seemed neither did anyone else. That is until Murray from DeepCoolClear came along! I wish I could speak about all the things he has done for us, but half of them are above my head! I know this: now we get Yelp reviews talking about how much our internet has improved! No matter what problem we have that is internet related, Murray has the answer and he has it right when you need it. Our new wifi managed by DeepCoolClear is able to easily handle our 80 plus users simultaneously. Murray also has a plan in place for us if our needs increase. If people are abusing our wi-fi by using bit torrent, etc.. the new system identifies their computer and automatically kicks them off after a certain period of time freeing up the bandwidth for everyone else. When needed, he works with our POS creator to work out kinks there. Even when we are just doing things wrong, when it is totally operator error, he helps us out without a second thought. I'm trying to remember all of the wonderful things DeepCoolClear is doing for us, but there are just so many! I believe our POS has priority when it comes to the internet so our credit card transactions are no longer affected (slowed down) by a high volume of customers. We haven't received any complaints from our service provider about illegal downloads since DeepCoolClear began managing our wifi. They can produce reports and graphs for us to show us just exactly what's going on all the time when we have questions and they are available 24/7 to answer those questions. I have yet to call Murray and get a voicemail at the end of the line. I guess my only complaint is that I didn't find these guys 2 years ago! Seriously, I cannot say enough good things about them. Do yourself and your business a favor and use DeepCoolClear to manage your public wifi!

Murray and Girish have made public wifi work at Spider House for several years now. They…read moreunderstand the technology, they understand my budget, they are very responsive to issues and they are a real pleasure to work with. What's not to love? Highly recommended.