I am a property manager for an Apartment in Hinton , AB. I wish to express a gratefully thank you…read morefor one of your employees Matt . He is always polite, responsive . Lately we had an emergency were our sewer pipe has broke , therefore we were in extreme need of assistance. He has called for resources and has worked very hard and diligent to see this job completed . He ensures we are always informed of the situation . He goes over and beyond the call of duty . Hinton Plumbing and Heating should be proud in having such an employee. Matt makes Hinton and plumbing and Heating look good and professional. Thank you once again .

I will never use this company again. And apparently I'm not the only one. Since having problems…read morewith them last month, everyone I have spoken to has cringed as soon as they hear that this is who I dealt with. They have a very poor reputation in Hinton and I thought it was time someone finally wrote it somewhere where the general public could see it. They are lazy, and don't take customers seriously. When I called to complain about their technician (among other things), they kept telling me they were shocked to hear that I had a problem as they regularly get calls from customers just to say how good this particular technician is. No apology from them until the very end of our 15 minute phone conversation. Since then, no one I've spoken to has had a good word to say about them. I believe that they overcharged for the length of time they actually worked. The PTAC unit we ordered arrived damaged with no offer to replace it or reduce the cost to account for the damage. They did not come out prior to ordering the unit to check the space/location where it was to be installed, even after I asked them to numerous times. The owner explained to me that this was because they aren't always sure how serious these requests are and that they don't want to waste their time. I argued that my putting down a 50% deposit on the unit should have shown them that I was a serious customer. My advice is to stay away from Roy's Plumbing & Heating.

From the owner: Roy's Plumbing & Heating Ltd. provides residential, commercial and industrial plumbing, heating and…read moreair conditioning service and installations. As a family in business since 1934, Roy's Plumbing & Heating is a one stop shop. Our staff provide innovative, efficient service at competitive prices. For information visit our website - our experts are waiting for your call.

Communication was terrible. They did not show up, nor call as to why they did not show up…read more Furthermore, they did not reschedule the project. They advertise as 24 hour service, this does not seem to be true as they do not communicate after regular working hours in my experiences.

Communication was terrible, they say they will phone you back and then never do. Invoice was a lot…read moremore than quote and when I questioned it, he was very rude! They would cut corners if you don't constantly stay on top of of the work. Had more leaks after they left and they never responded. Would never use again.