called ahead to ask about selling my car and specifically asked whether coming in person would…read moreresult in a more accurate appraisal. I was told I could either get an online quote or come in for a better assessment and appropriate value, so I scheduled an appointment and drove in. When I arrived on time, I waited nearly 20 minutes. Eventually I was informed that the in-person appraisal would be very similar to the online quote, which made the visit feel unnecessary. The facility itself is clean and they have a nice selection of vehicles. However, I did have some difficulty getting assistance. I had to knock on an office door to get someone's attention before being connected with a representative. Overall, I'm sure CarMax is a good place to purchase a vehicle, but my appraisal experience could have been more efficient and better communicated.

Wow ,,, what a HORRIBLE experience…read more Went in to Carmax today to buy my daughter a car , we were greeted by a rude man in which I had to ask him hey you having a bad day buddy ? So then me and my daughter proceeded to look for the car she wants , we found it . We went into the show room asked if she could test drive the car , the gentleman ( Ken ) said yes no problem , he said he had to put us on a list and would be a short wait . Ok no problem ,, so we went and sat down ,,, 35 minutes later I went back up to the desk and asked hey do you know how much longer it will be ? Ken answers not sure , you still have the same one person in front of you ! We decided to just leave and buy the car elsewhere, Ken was friendly and professional unlike the guy who greeted us . Unfortunately carmax lost a sale and a potential customer , whats also weird is I counted 11 people in the show room standing around ( I took a photo but won't post it due to their faces being clear in the photo ) ,, on their phones doing absolutely nothing ! I actually asked what about all these people standing around , and the response I got was they are all with customers lol ,,, their was NO customers with these people , they were on their phones and chatting with each other . I was actually warned about this carmax and told their service is horrible,, guess I found out the hard way . The one star is generous , and only because Ken was helpful.

AVOID THIS PLACE ~ They aren't honest with customers, they'll say anything just to get you there --…read moreand they're selling cars with MAJOR issues that you'll need to fix. I spoke to them multiple times over phone and text. Asked multiple times why the car I was interested in was a couple thousand below market. Their website intentionally had photos of the car that suggested it was clean. Were huge rips in the front seat, and the windshield had multiple issues, wasn't even drivable (neither was mentioned, or in the photos -- even though they knew i was coming from an hour away, and renting a car). They instantly said they'd drop $200 more for the seat & the windshield each, they just lied to me to get me there (on my time and money). Was still cheap enough i had it pre purchase to look at it, mechanic said there was over $3,000 in just labor that this car needed (for a car under 8,000..) They are misleading people on purpose, not telling the truth -- and selling cars with thousands of dollars of fixes needed. AVOID THIS PLACE!!!!

This business needs to be closed down before someone gets hurt. My car shut down on the freeway…read morehours after the purchase. I've had nothing but problems ever since. 707 Motors says it's not there issue.

We purchased a 2020 Prius from Deepak at Planet Cars earlier this year, and I couldn't have…read moreimagined a smoother car-buying experience. I first found their listing online, which stood out as significantly better value than anything else I was seeing -- almost too good to be true. When I called, Deepak explained that because Planet Cars is a small lot with low overhead, they're able to offer very competitive, no-haggle pricing. He was upfront and clear: the car would be sold as listed, no upselling, no hidden fees -- just a fair price. I went to see the car, had it inspected at a local shop, and found it to be in great shape, exactly as described. We completed the deal that same day without stress or pressure. The whole process was easy, transparent, and refreshingly straightforward. The car has been running great, and we couldn't be happier with our purchase. Thanks, Deepak!

I just purchased a 2020 Prius from Ryan and it was a smooth and easy experience. I was able to set…read moreup an appointment quickly, which meant no need to wait for someone to help me. The car was in fantastic condition and drove smoothly. Ryan made the whole experience easy, which was perfect because I was buying a car for the first time and pretty nervous. Everything was clearly explained to me and now I have a beautiful car for a great price. Highly recommend Planet Cars if you're looking for a used vehicle because their prices are GREAT! The reviews don't lie and they even cleaned the car right up for me before I drove it home. 5/5 - absolutely recommend!

I am so pleased with doing business with Auto Connection! They helped me to acquire a vehicle,…read morewithout a credit check, a minimal down payment , and monthly payments! I am so thankful for them for giving me a chance ! Now I have a nice car to get me to work my house cleaning business! One thing about the owners of Auto Connection, Christina and David, they truly understand that people fall upon hard times and they try to help you!! I have been a customer of theirs for about a year now...and recently they opened a new car lot on Springs Rd. Here in Vallejo Ca. And it is so nice to see their business prospering. A sure asset to Vallejo Ca.

They said they would help me get my First Car Loan and I never heard back from them . Maybe they…read morefigured I was not a serious buyer or that I couldn't afford the $10900 price tag , I'm very sad that they didn't want to help me out, I have 2k for deposit as well as a trade in .. honest stand up guy in need of a little help is all ..

Debbie was great! I was in and out quickly with the truck I needed…read more Definitely would recommend and will be passing along Debbie's information to my friends and co-workers for their next vehicle purchase. Thank you again and see you in a few years when it's time for another truck.

thank you debbie, matt and the team at ron dupratt dealership. i'm happy with the great customer…read moreservice

Zahid is a top performer in his profession. Independent car dealers can be a little shady in my…read moreexperience. Lux Motors lead by Zahid is a breath of fresh air. I bought a Mercedes from Zahid and love it. It is refreshing to buy a car from an owner/dealer that is involved in every aspect. I hope Lux Motors can grow into an empire.

Zahir always goes above and beyond helping me out even with the little things. I was having an…read moreissue with a loose connection to my headlight and he called and got me an appointment right away at Element Auto. I was taken care of right away because of Zahid's help. I was in and out in 15 minutes. He always so patient with all of my unnecessary questions

I bought a 2012 Rav4 from Chris that I found through Carmax and it was a smooth and fast process, I…read moredid not feel pressured to buy at all. In fact Chris took care of a few minor repairs that came up in the pre-purchase inspection, and gave me a pretty good deal on the car from the start. Friendly and professional. Would definitely buy from him again.

The 2015 Mustang GT that I bought from this dealership is amazing! From the wheels down to the last…read morewire I absolutely love this car and don't have any regrets purchasing it at all! I am glad to say that I am satisfied with my purchase and would highly recommend buying at this dealership. I would also like to give credit to Chris and Rick! They were extremely open to every question and walked me through the steps of buying this car! Very cool and down to earth guys! For anyone interested in them I highly recommend checking them out! 53 Union Way, Vacaville, CA 95687

I scheduled a routine service and between scheduling and arrival discovered an oil leak. This was a…read moreWednesday,Asked to have that service fixed as well as the routine service when I arrived for appointment. Said to add 2 or 3 days to find and fix oil leak. Checked, in person on day 3 as I did not receive the estimate call I was told I would receive. 'Oh, can't work on it, you need to clean the engine and bring it back the following Monday". We did that. Arrived at opening time (understand that we had to rent a car for the 3 days of original service and for the new service that was to begin.) On MOnday: 'oh, I am behind 2 days, it is 'Hot August Night' celebration and an employee has days off" We, stupidly, figured: 3+2 days. Rented a car for a week. Still no estimate. Called Thursday afternoon: ' I was about to start looking for the leak'. This was now 7 days in his shop and nothing even started. Said we would pick up the car " Well, you have to pick up before noon because we are closing". Very poor business practice: no estimate, no contact.. No one should go to this shop!!! Frank W.

Da Casta Has done a lot of work on my cars n trucks. I can not say the cheapest But you get what…read moreyou pay for. A honest shop, and Knowledgeable, Yes you need a appointment because he stays busy.

I have bought about five cars from them and they always get me where I need to go , Marty is super…read morecool and laid back and don't pressure you into sale,. five stars and be back again soon Marty.

Shut them down they scam people with lemon cars and when confronted they try and steal the car back…read morebehind you're back or MARTIN will threaten you ... bad people bad place , cars come from auctions and they clear out codes illegally , Martins finance company his is own LLC company he made it's all a scam!!!!!

I am extremely disappointed with my experience purchasing a car from this dealership. I bought my…read morevehicle here and in less than 5 months it already needed a complete transmission replacement and it had a pretty big oil leak so I had to replace also the oil valve. When I contacted the dealership, Sajjaad told me that "with used cars, these things can happen" and claimed he had no idea the car was in poor condition. This was especially upsetting because I made it clear that I was buying this car to safely commute with my baby -- this wasn't a luxury; it was a necessity. When I brought the car back to him, he personally drove it and quickly called me to say "there are no issues." I insisted he drive it longer, and only then did he finally admit that the transmission was failing. He also told me, "you never know how long a used car will last." If someone selling you a car said that to you on the day of the sale, would you feel confident buying it? No one would -- and no buyer should accept that excuse after the fact. I want to be fair and say that Sajjaad appeared to be a nice man at first, but after my experience and after seeing multiple other reviews reporting the same issue -- needing new transmissions right after purchase -- it is impossible for me to believe he isn't aware of what he's selling. The pattern speaks for itself. It feels clear that he is knowingly selling vehicles that are at the end of their life. He offered to "help" by sending me to the autobody shop next door, where they replaced the transmission and "reduced" the labor cost. Not only was the job done poorly, but they failed to code the new transmission, which is an essential part of the repair. I then had to take the car to a specialized shop in San Francisco and pay even more money to finish the job correctly. The specialized shop provided diagnostic proof that the transmission was never coded -- meaning the work I paid for was incomplete and unsafe. This was not just a car for me. It was the only way I could commute to daycare with my infant. To take advantage of people in situations like mine is not only unacceptable -- it feels deeply inhumane. I trusted this business with my savings and my child's safety, and they completely failed me. I strongly advise others to STAY FAR AWAY from this dealership. The part I purchased on my own--due to understandable mistrust at this point--is not the issue. It's also important to note that They were the ones who y directed me to the store where I bought the part, as it's the same place they normally use. Below, I've attached the photos showing the faulty codes that confirm the necessary programming/coding was not done correctly.

The dealership not only seemed very honest, he also educated me on some rights that I have as a…read moreused car buyer from a dealership that I wasn't aware. He also let me know where a different dealership from a previous used car purchase failed to follow law so I am informed in the future. It's only been a few days but my wife and I enjoyed the buying experience and have enjoyed the car thus far. I would buy for Cherry Downtown Motor in the future.