Buyer Beware Urban K9 took my money for 10 private dog training sessions at a cost of $100.00 per…read moresession, total cost was $1176.00 including tax. Brenda the owner operator had me sign a contract, never gave me a copy of my contract and still refuses to provide me with a copy of my contract. Brenda provided one training session out of the 10 paid for in advance, then refused to talk to me or reply to my texts, ghosted me and now is refusing to refund my $900.00 still on account. Brenda claims that the contract states all training must be completed within 3 months of payment. How am I supposed to do that if she refuses to talk to me or provide the services Brenda was paid for. I have filed a complaint with the Vernon Better Business Bureau and I am also pursuing my refund through small claims court as recommended by legal counsel.

We had a great experience with pawsitively canine. They were absolutely instrumental in helping us…read moremanage our reactive puppy. lisa is clearly highly educated and their methods were incredibly easy to follow--which made a huge difference for us as new dog owners. I would wholeheartedly recommend them to anyone looking for professional, effective, and supportive dog training.

From the owner: We specialize in aggression, reactivity and fear, helping your dog build confidence and reduce…read moretheir reactions, while also teaching you many skills that will help you feel more confident too!

I was evacuated quickly and needed to stop for pet supplies. The staff at the Vernon store were…read moreoutstanding. Thank you to Total Pet for giving us a break on much needed pet supplies. Congratulations on your compassion to those of us with pets in a extremely stressful situation. You rocked at a deviating time.

Needed to get a name tag for my pooch so came to this store. Wow! What a well stocked store, and…read morereally nice and helpful employees. I saw that they had a "do-it-yourself" pet bathing area and decided to give my dog a bath and all I can say is: their set up makes it so easy! I was done in about 10 minutes and there was no big mess to clean up, and they provide all the things you need. Other do-it-yourself-pet-bathing places charge $20, they charge $10 here and have and even offer a "first time free bath" gift so come here and check it out, you will be glad you did.

One of my two favourite pet stores in the Okanagan! They have everything, from basic dog supplies…read moreto fancy saltwater tanks. They do not sell harmful pet products and offer more tank selection than any other store I've been to. Great pet store for anyone, but it's especially great for people that are fans of fish and reptiles. Instead of supporting animal mills, they sell animals from local breeders and take in rescue animals. Overall an ethical pet store with some neat display tanks and amazingly trained store cats

Love this pet store great people lovely animals have gotten 6 animal from here great selection of…read morestuff Awesome deals and they breed the animals themselves so no bad animal mills

Absolutely disgusted with the owner. No customer service as to how she talks to customers at all…read more She called me and told me they would have to shave my dogs backside and under belly area as it was so matted and even had the audacity to ask me "has your dog ever been groomed." She then commented that if she knew how bad it was she never would have taken her?? They were 3.5 hours with my dog. There were dogs running around inside the grooming room. One would think that there would be a one-at-a-time policy but there isn't. I had an incredible service in Penticton with a gal (one girl) that groomed my dog. This groomer at Wet Spot advised it took 3 to groom my dog, and nicklel and dimed for services for taking mats out, extra large bath (my dog is 60 pounds), peed 5 times and poo'd 1 time and charged me for that. For my dog to urinate that much, she was STRESSSED. I will never take another dog there again. I will drive 4 hours to get the service in Penticton instead. When I showed her the pictures of the last groom and I told her that was her last time, as I commented that they didn't get the underfur out, she said, "your dog is overweight." This coming from a young lady that is oversized herself. I was absolutely stunned. What does weight have to do with the the fact that the underfur was not raked out. The fact that she needed allegedly 3 groomers to help her tells me this is not a place that is either trained, or they take way too many dogs in the allotted appointment time. Here's a thought, if you don't think that you can handle the job, just call the owner and politely decline that you are just too busy to take the work on, and that would have given us the chance to find a groomer that could take the process.