Business is nice and tidy. Staff is very welcoming and knowledgeable. As it was our first time here I had some questions about the paperwork, exams, and process of getting new glasses, and they answered my questions politely and professionally. I've been to offices where I've had my questions met with sneers and scoffs so definitely a better environment already. Dr. Higa is very thorough but efficient. The display cases for the glasses were also very nice and tidy. read more

I like Dr.Higa and you will too , his staff very professional and kind...Dr.Higa makes me laugh he is so funny but they are very serious about our eye sight so I show regard for his association to my well being as far as my sight is concerned and you will too...Valley Eye Care is very good ...Thank you Dr.Higa read more

Valley Eyecare - See these are my new glasses... - Eyewear & Opticians Near Me - Hemet, California

We had a great experience with Dr. Higa. He was very thorough and explained everything in great detail. He was very personable and kind. My husband had a serious issue with one of his eyes, and Dr. Higa and his team were able to set up an appt with a specialist for the next business day. They really went above and beyond! Thanks to him, my husband went to an amazing eye specialist and was able to have his issue repaired quickly. Definitely recommend this practice! read more

I was looking for an optometrist in the area and I found a great one. Dr Higa is very knowledgeable and friendly. He answered all my questions about my eyes and glasses. The office has a wide selection of frames to choose from too. I love my Spy sunglasses!! read more

Have been coming here for years. Dr. Higa takes his time with each patient and listens carefully. He has helped me with glasses, finding a good cataract doctor and through retina adhesion, dry eye and so much more. His staff is great, well trained and patient while helping you through tests and finding the right pair of glasses. read more

Went in there today withy boyfriend an it literally felt like a sauna. So hot they had 2 fans blowing but temp was insane. I asked if the air isn't working an she said it's just a old building. I had to step out read more

Doctor is very informative and helpful when it came to getting lasik surgery. Helped throughout the whole process. Seeing 20/20 now thanks to them and the team at Nvision in Murrieta. All my follow ups since my lasik have been smooth and quick. read more

Went in for an exam and new glasses on 10/31. Paid for everything up front. The doctor is amazing, kind, and very informative. The staff however is the worst. After countless phone calls I have learned that they will never call you back. My frames were lost, but no one ever told me until I questioned the delay a month after the promised delivery date. They offered me another gram replacement for no cost (my insurance already offers that for free) After phone calls I was able to pick up my glasses 2 months after the exam. Aaaaand they are the wrong frames. This process took so long I am already eligible for another new frames and lenses through my insurance. I am definitely going somewhere else after this. read more

Had a quick and easy eye exam! Very friendly and accommodating staff. Dr. Higa is friendly and efficient.

The place is great! I just moved to the area and I found the doctor to be very good and everyone in the office was very accommodating. I'm very happy I found this place! read more

I had to come in for contacts..I'm not a patient here.. it was convenient for me instead of driving out of my way to my normal Dr.. I wanted to try a few different colors.. Jordan and Angie made sure I was satisfied.. They didn't rush me they made sure I knew about what brand was what and worked well with my eye place I go to to make sure they could help me with whatever I needed...I ended up ordering my contacts through them.. they were extremely helpful.. read more

Exceptional customer service. Dr. Higa is knowledgeable and willing to listen and answer any questions and concerns. He has never rushed through any of my appointments. I've been going to Dr. Higa since 2015. Staff is always professional and helpful. I always recommend Dr. Higa to family and friends. read more

Dr. Higa is the best optometrist I have ever went to. He provides excellent patient care and you can always quickly schedule an appointment. Dr. Higa has been my optometrist for 20 years and I would not go to anyone else. He is the best around. read more

I have been going here for a little over 5 months and every time I go back there as awesome as the 1st time I've been there. And there prices are lower than any other places in town. And they treat you like family read more

Love Dr. Higa but their new receptionist is HORRIBLE! Ordered glasses lens to replace a broken one and it NEVER CAME and the new receptionist who did not help me last time said i never paid when i have a bank statement saying i did since they never gave me a receipt. She tried to charge me not only again but MORE for the new lens. I did not budge and refused to pay and the other staff remembered me paying so thank you to them. I have been coming here for years but she needs to be talked to and retrained in customer service. read more

Dr. Brian Higa was top notch with a great staff like Jordan. Jordan's positive attitude made my day better. Thanks guys.

Seriously I love it here. The women in the front are amazing they make you so comfortable and everyone who works there is child friendly! I am having trouble finding the right contacts but they are in it with me and keep helping me and encouraging me! I highly recommend here for all people! read more

Dr. Higa and staff were incredibly friendly and knowledgeable! They helped by giving me the ability to split payment for frames and lenses. I really loved the staff and the service. read more

Been going to Dr Higa for years!! Love the staff and Dr Higa!! I feel like family whenever we go in! Their kindness and promptness in all they do is why we will always go back!! I can count on Angie to know exactly what we want and need!! I'm truly grateful for their hospitality and great care!!! read more

My husband and I have been going to Dr. Higa for years. We love this office, the girls are always so friendly and greet us every time. Dr. Higa is the best he takes his time with us, answers all our questions and concerns. Angie is amazing! Picking out glasses is fun she knows all there is to know about the glasses, she's always so happy and joyful which makes your experience there a good one every time. The ladies at the front desk are on top of making our next appointments, the entire staff is just so friendly we have nothing negative to say about them. We'll be patients of Dr. Higa permanently, keep up the good work guys and thank you! read more

Excellent customer service, affordable prices, office is clean and organized, doctor was attentive and informative, appointment was convenient. I would recommend this office. read more

My family and I have been going to Dr. Higa for over 6 years some of us insurance some cash. My last schedule appointment was changed to earlier, the doctor had to leave early I was told I gladly accepted. On the day of the appointment I arrived 20 minutes early was not greeted like usual. A person arrives who had no appointment asked to be seen this was after my scheduled time one of the staff members tells him to have a seat and it is now an hour since we arrive he gets called in before me. At this point I went and ask if we were going to be seen soon and didn't think it was fair the person that arrived after me was called in before me they did apologize but said I had to wait I could no longer wait and told them I would have to reschedule. It was dissapointing up till today I had no complains but they were so busy looking for orders and on the phone that they had no time to keep up with what was happening. I won't be going back it was a waste of time and if they planned on calling someone in before it would of been nice to be notify, at no time was I acknowledge nor did they ask if they were any changes with the insurance. read more

Worst optometrist I've ever been to. I was previously a patient at Inland Eye, and they were GREAT, but I had to switch over because they no longer took my insurance. My first visit with Dr. Higa was average. The issue began when I asked the opticians (not sure if they're even licensed) if thinner and more light weight lenses existed since I have a heavy prescription, and being that I was only 19 at the time, didn't want my eyes to look as large as they do in polycarbonate lenses. The staff told me that wasn't possible, so I said okay and went through with the order anyways. When I picked up my glasses, my vision was blurry and I was told to leave with them, and that my eyes would adjust. They didn't adjust, so I went back in and saw Dr. Higa again. He gets frustrated saying he can't fix the issue or give me a better prescription, and that he'll just neutralize (read the prescription off of my old glasses) and write whatever it is as my new prescription. I decided this place was absolute trash and did some research on my own, only to find out that hi-index lenses (thinner/more light weight) do exist!! I went to LensCrafters and got a whole new exam, and ordered the hi-index lenses that I wanted. The best part? I got them in 4 days!! I also found out that Dr. Higa overcorrected me by a whole diopter (4 quarters off) and that's why I couldn't see. Never again will I return to this "optometrist" lol. read more

there is one woman and im not sure of her name and im an idiot for not getting it. but i will, and she does the fitting of your glasses after they come in and she really made me very upset and so emotionally crushed, saying i was drunk or loaded because i was having a seizure. and i do not drink, or use street drugs at all. i am a very straight edge person, and follow God. and also can not drink because of seizures. after i came around i told her to screw herself and so i made the woman a list of medical conditions that can be confused for other things than a medical condition so she does not make the same mistake and distress another disabled person and make them also feel as she made me feel. i did it right in front of others and she just shut up after apologizing profusely. this is what i have to deal with around people! i'm done with it i want out of society! its not bad enough i have people stare at me all the time when i have to go outside because i have tremors, and sometimes seizures, and have a seizure alert dog with me (and everyone and their mamma wants to come and play with her and distract her from doing her job.. alerting me of an oncoming seizure), and sometimes have to use a power chair instead of walking because the seizures get bad, but this woman calls me a drunk and tells her co-workers, and has the dr come out to see also. shame on you! like i was a lower person beneath her, as if i were not human, as if i were not up to standards of a human. so was i drunk ??? kinda funny how i was able to talk clear after i came around huh?!! you work in a medical related field, learn a liddle sumptin about medicine. i felt so much like i was a castaway on a island, a pariah, as if i was a reject from society. as if was alienated and did not belong anywhere! i assure you ma'am, i am much more educated than you ever could have been! thank you for showing me where i really fit in this world. i don't have enough of depression, and don't stay in the house enough as it is hiding from people like you that make fun of me or whatever else...... read more