We've been a loyal customer of Montana Fence for many years and they have done work for us on several properties (always been great!). This time we decided to give Valley Fence a call since their ad showed up on my Facebook feed and see how they compared in price. I first reached out on 4/9 and Cooper responded via text and set up a site visit for 4/17. Upon walking the job he said we'd had his proposal on 4/20. Today is 4/22 and I have called, texted and emailed to get an update and received no response. I went to Google to see if there was a different phone number to call, there was not, but I did see the 2 star review written by Christina 2 months ago and the headaches they experienced with a lack of follow up and communication. On the other hand, Jakob from Montana Fence came out to see our new project on 4/20 and the very next morning I had the proposal from them (as promised!)! After reading Christina's review, experiencing 2-3 days with no return call, email or text; I attempted to go to the Valley Fence website and discovered the website is no longer valid (invalid website error received on both my laptop and iPhone). I spent over 20 years working in the commercial/industrial service HVAC industry; customer service and follow up is essential to doing business!!! I was paid to babysit contractors then....I'm now retired and have no desire to chase down a contractor who can't even deliver a proposal as promised....I'd hate to think what a PITA it's going to be dealing with Valley Fence after they have our 50% down payment and no one returns calls! It takes less than 2 seconds to respond to a text or email and state you need more time to send a proposal....but apparently they can't even handle that. Save yourself the headache and call Montana Fence....they are very responsive and in the 4 projects they have done for us they have never let us down! read more

Valley Fence - Fences & Gates Near Me - Kalispell, Montana