This is our fourth time coming here and have never been treated like we were today. Yesterday,…read more they called to confirm eye appointment. We stayed in vehicle, called the number and I explained I was there with my father to check in. Amanda L. Then asked "whats your name?" I said my fathers name (he's the patient) and thats when she said in a louder and a very condescending tone said "what is YOUR name and phone number?" No "good afternoon, how can I help you?" I started to spell my name since its spelled different and she says "I KNOW HOW TO SPELL." After she took MY number and MY name, we went inside to pay (we are private pay). As soon as we entered, Amanda L, came out with the temperature without any greeting. As a healthcare worker myself, I know the importance of explaining procedures and instructions to patients. I had to explain to my father what she was going to do. She took our temperatures, told us to go in the restroom to wash our hands then she would see us. How do I know if she washed her hands before seeing us? I then gave her my debit card to pay and was told to wait outside. I understand, there is still COVID but this could have been handled way differently than she did. The whole waiting room is empty and patient's family, rides, caregivers are waiting outside in 98 degree temperatures while the workers are keeping cool inside.

The visit went well! I was really surprised. I was prepared for a long wait but it wasn't long at…read moreall. Contrary to other reviews I found the staff friendly, attentive and capable! Great experience and I was in and out in about an hour.

I would never recommend Thurmond Eye Clinic. I have lens implants scheduled and although I like Dr…read moreAlmaraz, the ability to communicate with the office is next to impossible. As per their recorded message upon calling, I left my number for a call back which they never called. I left a voice message without success. The web site portal does not work for me to change or see my appointment. The staff in the office is not helpful. I am not one to give negative reviews, but I would not want anyone of my friends to go to this poorly run medical facility. D. Johnson

Do not use this eye doctor. They grossly overbook their appointments and have excessive wait…read moretimes. But that's not why I'm writing this review.... I let them know that I had Lasix surgery done over 10 years ago (Mono-vision type with 1 close up eye and 1 for far away) and now I am needing "readers" to see close up. The Dr said "oh, we don't recommend Mon-vision Lasix in a condescending manner and seemed to almost snark. Then this pompous woman, who I found out later was the Dr's wife, was going to be writing the prescription. She was spouting "I do it this way" and "I do that" and I took the script and went on my merry way because I'd been there for nearly 2 hours and just wanted to get out of there. I went to the eye glass store and ordered 2 sets of glasses, clear and sunglasses. If you've purchased glasses lately you know they are not cheap, I purchased the extras, scratch resistance and polarized'' the works; spent nearly 1,300. When I got the glasses I was told it could take time to get used to them so I gave it time and found that I just couldn't use them. The Dr./his wife had written the prescription for both eyes to be corrected the same way, so now my close eye was trying to see far and my far away eye was trying to focus on closeup. This made it hard to drive and read to go back and forth, just very disorienting since my eyes had adjusted to mono-vision all these years . I called the Drs office to see if I could get the prescription re-written to account for the mono-vision and was told they just don't do that. Then, that same egotistic woman told me the only solution would be for me to just not drive'''' She was very rude, unhelpful and her lack of customer service skills show her inept ability to do her job. DO NOT USE THIS OPTHALMOLOGIST

Fantastic Doctor!!! Exceptionally professional office staff. Love my new vision. Thank You Dr. and…read moreMrs Howe!!

The reviews are correct. They over schedule and then you have to wait over 2 hours to be seen by…read morethe doctor! I think it's time to switch

The parking lot was full, no where to sit in waiting room. After the thirty minutes I asked how…read moremuch longer. They replied they were needing to check my insurance. Which I gave to them the day before. Clearly do not have their act together . Patients next to me had waited 45 minutes and still had not been seen. I left. I've been there before but won't go back

The 1 star reviews are justified. Despite closing at 5pm they will squeeze people in at 4:45 and…read morehave you still waiting to see the Dr Patel after 7pm. It's insane they do this.

VERY POOR SERVICE!! This review is about my Wife's experience here, as she has been working all…read morethrough the COVID timeframe, so when she needed her optical prescription renewed we weren't sure where to go as many places had closed. One of the few places that said they could help was OC of Texas. Unfortunately, her visit on April 30 became an emergency as she was on her last pair or two of daily's and was hoping for a quick turnaround. Bottom line, She finally received her prescription from the doctor on July 1, 2020. The "sample pair" of contacts that she was supposed to be wearing this whole time were not able to be picked up until a day or two before this fitting appointment. We understand that things have run amuck with Corona virus, just not THIS bad. We hope to NEVER have to return again. Sorely disappointed.

READ FOR YOUR GOOD (NEW TRICK) My visit with Dr Rowe for contact lenses was very surprising and…read morevery unfair and unprofessional. They put me through 2 different screenings and then with Dr. Rowe, My insurance paid for the visit, but when I got to the counter, I was told that I had to pay $250 for a "Contact Fitting session" appointment and if you don't pay the $250, they will NOT give you a copy of your lens prescription. I told the girl that this was never relayed to me before the visit, of course not, especially if they stand to make that chunk of change. AND then she said the visit would include fitting of disposable lenses which I never indicated I wanted. It made sense though, F you for $250 and then he chooses your lenses, and of course disposables will put more money in his pocket, now that's a WIN WIN for Dr. Rowe! F the patient. He has to pay off that nice white Porsche with your help! Don't be taken, my insurance was! It;s almost like you have get a written, signed document of procedures and costs,

Amazingly thorough eye exam. Super professional and pleasant office. Can't wait for my laser…read moresurgery next week. Excellent explanations and information provided.