The customer service is decent but the communication with customers through email to discuss custom details to an engraving has been NON -EXSISTENT. I sent several emails waiting for a response over the last 48 has been extremely poor. It took a phone call to acknowledge my email and then I was told their would be a follow up email and here now over 24 hours later no follow up. Do better Valliani's at communication with your customers. read more

I would not recommend making any purchases from the Valliani store in Visalia, CA. The return/exchange policies are not clearly explained upfront. When I went back to exchange my watch a second time, I spoke with Belen and Jorge, and neither made any effort to provide good customer service. I was told the watch could not be exchanged because links had been removed -- something they offered to do without me requesting it. Instead of working toward a solution, they repeatedly quoted policy and showed no concern for making sure I left satisfied. Needless to say, I walked out very upset and disappointed. This experience was a reminder never to buy from a chain jeweler again. At Valliani, Belen and Jorge seemed to care only about making the sale, not about the customer read more

I stopped by to browse the Jewelry prices (had something in mind and was browsing the cost at different jewelers). Immediately as I walked in Sonia greeted me and showed me the different options they had. I want to thank Sonia so much for working with me!! I was looking for something extremely specific and Sonia was patient, showed me the multiple selection that I would ultimately say no to but where she shined ( in my opinion) was not being too pushing for me to get something I didn't want. After a while of browsing Jorge stopped by and noticed I was looking for a particular piece. He showed me the how to custom order the piece, saving thousands $$$ compared to Kay next door, and gave me a guarantee if I didn't like the piece order to give me credit for another custom piece. Additionally, they have a guarantee for the diamonds if they fell for life, at no extra cost!!! Well worth the price and experience. At no point did I feel "trapped" or "locked in" to purchase something, and the level of patience they showed me was astounding ( seriously I was a difficult customer wanting a very specific piece). Will be coming back in the future for more!! read more

they were very helpfu. I came in during my lunch to get a watch I bought online sized and I was in and out quickly.

Going to india need it watch very nice people Took 5 min to make my mind this all it takes They made it happen read more

Valliani Jewelers - Jewelry Near Me - Visalia, California

Always have my my jewelry. Quick and easy always going to be somebody else's price as well!

They do not care what quality they sell you, I've purchased a chain and ring & my husband had purchased my engagement ring here as well, chain breaks sooo quick Even after fixing MULTIPLE TIME (more then 4 times)chain continues to break, on something as simple as adjusting on neck. I took my ring to get cleaned, the next day it was broken, the break ended up getting caught on something and making it worse they couldn't fix it, I took it else where to fix with the chain as well, the man told me how cheaply the jewelry was made & how they make jewelry that doesn't last long, the jeweler(not from valliani) fixed it and now months later my prongs on my ring is broken and valliani excuse is I banged it, and want to charge me every time I need it fixed there, I have fixed multiple times and they blame the customer but never the cheaply made jewelry all they want is to make money they do not care to fix jewelry without charging. At this point, I'm gonna spend more money fixing all my jewelry every single time then I spent on the actual jewelry piece... I would not buy here, you're better off going to a jeweler who values your service. Ive spent hundreds over $500+ just having to get jewelry fixed because Ive purchased here. read more

I love that I was able to walk in to the jewelry store here, and get a new battery put into my watch. They accept Apple pay and it was only $20. The wait time was not long at all. Very happy. read more

Jorge did a great job on fulfilling our needs. Great jewelry shop, highly recommend. Excited to come back again soon.

Bad service!! I got my wedding ring from here in 2022. Last month, I took it in to have the diamond recentered and a few days after I brought it home, the diamond fell out and went missing. I went back in to let them know what happened and had to wait WEEKS to hear back. I called various times and went in person for an update and still couldn't get an answer from anyone. It felt like they were avoiding me. Finally, weeks later we heard back and was basically told they cannot do anything about it because a prong was broken. This was BEYOND upsetting to hear. If I had never taken my ring in for them to "repair" then that prong wouldn't have broken and I would still have my ring. The only solution I was offered was to buy a new diamond which I will not be doing here. I will never be buying from here again. read more

Very bad customer service Michael, Rosy G and Rozy Kassam. You didn't follow the contract you made me sign. You didn't make it right. I will never ever go to your store you lost a customer. If you're looking for good quality jewelry go to Zales in Tulare good prices and awesome customer service. I'm sorry for trying another store Zales. read more

Horrible customer service and facility. DO NOT RECOMMEND BUYING FROM HERE. First it started off with employees thinking we were going to steal. But after running our credit we became best friends and were extremely friendly. Picked out our jewelry that was in the store and made a contract. This so called "Jewelry store" terminated our contract due to there error. Stating they will do whatever it takes to make it right but to no avail. Canceled our order because the "item was not available". Fun fact about that it's actually on display ready to sell. I find it funny how you as customer are locked in once the contract is signed. But they have all the power to cancel just because they ducked up. Very pathetic as a store to not honor your own mistakes. read more

Valliani Jewelers - Will not honor contract. - Jewelry Near Me - Visalia, California

I love that they have a lot to choose from. I was looking for a specific chain size and length and they had it.

I recently went to fix a family heirloom ring that was dirty and had a broken prong which caused the diamond to fall out. I resized it for 50& and had the ring fixed in total for 210$ when the other jewelry stores in the mall quoted me 250 for just a repair itself. They did an outstanding job and i picked it up within the same day of dropping it off! Really friendly staff as well. Definitely recommend Alfonso Mendez the jewler! read more

Valliani Jewelers - Finished ring - Jewelry Near Me - Visalia, California

I love this place! their jewelry quality is amazing speak to Jorge or Sonia they are great

Super quick service and job well done!! Awesome jeweler!! They polished my rings back to brand new!!

Great customer service by Rosie My mother and I will be returning solely because of how great the experience she gave us. read more

Valliani Jewelers - Jewelry Near Me - Visalia, California

I want to cuss and yell and just bash this place so bad! I bought an anniversary ring only to have the diamond fall out in the shower a week later (see date on original pic). Thankfully I found the diamond on the shower floor and took it to the jeweler to fix. I got the ring back a week later and it seemed fine. Today, 2 months later and the diamond fell out AGAIN!!!! (See updated pic) This time, I'm not as lucky and I have no idea where it landed. And mind you, I am not rough with my hands. I've been wearing my wedding ring for 12 years and NEVER ONCE has the diamond just fallen out. I am beyond furious and it was a waste of $3,000. Oh and to add, DONT EVER USE THEIR CREDIT LINE! They screw you so bad and if you miss one payment (I didn't) they would charge you TRIPLE for the ring! Plus you have to pay it off in 3 months (again, they will triple it if you don't) and the payments are outrageous. Screw this place and I hope it goes out of business. I will NEVER shop at this joke of a jewelry store again. read more

Valliani Jewelers - Diamond fell out not even a month after purchase. - Jewelry Near Me - Visalia, California

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I bought my husband a G Shock watch from there in December for Christmas. When we had the time change a couple weeks ago he proceeded to change the time on the watch. He was able to fix the digital time but unable to fix the actual hands on the watch. Took it in to asked if they could fix it? They told us all sales are final and we would have to send in the watch to GShock. I will never shop there again! Horrible customer service!!! I wanted to give them 0 star service by the way read more

Great and Friendly service. Ray is very patience and is always willing to help you find the right jewelry for you or a Loved one. Rosie will give you the best deal and might even help you get financed. read more

Valliani Jewelers - Jewelry Near Me - Visalia, California

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Had my watch band sized. They have an in-house repair person, so they were able to do in while I took a lap around the mall. When I returned to pick it up, they made sure the band fit to my liking. read more

Bought a ring for my wife and the center diamond clasp broke and it fell off somewhere. Not even 90 days with the ring. Was not even due for the 1st warranty inspection. Only thing they could do is sell me a new center diamond. They did not even have the decency to call us back to see if their corporate headquarters could help. Its been over 3 weeks. Wow! read more

Before you buy jewelry anywhere else, you need to come to Valliani Jewelers first! The staff was so helpful and knowledgeable. I felt they took the time to ask the right questions to understand my needs and my budget. Then they patiently gave me time to compare the various options. To top it off, the deal was amazing. I've been in sales for 35 years so I know a professional team when I see one; the entire staff was just wonderful. Please go and see for yourself! You will be glad you did!! read more

Valliani Jewelers - My son is getting married and Valliani Jewelers helped his fiancé pick the perfect ring - Jewelry Near Me - Visalia, California

Been here a few times and have to say Belen was the best. She was very helpful, attentive, super friendly and patient while browsing their beautiful selection of rings with great prices too. She was also very informative and made us aware of being able to upgrade. read more

Great experience picking out a bridal set. Their method isn't something I have experienced buying jewelry in the past; pick the style/setting then pick the diamond. Usually you would choose the set outright--what you see is what you get. Using this different method allows you get the setting you want with the diamond (size and quality) that you prefer without having to settle on either elements. Loved the experience and I'm looking forward to seeing the finished product! read more

Thank you Sonia!! Love the ring, great service great place would definitely go again. Wife loved the ring thank you again!

Both Rose and Sonia have been delightful to do business with from the beginning and I am beyond happy they were there with me every step of the way looking for that perfect ring. Also everyone that works there are all very friendly and professional. They do not give you the "run around" they are pleasantly straightforward and I absolutely love that! They treated me with the up most respect and what I said I liked they grabbed and showed me several different types of styles of what I liked and fell in love with a ring rose showed me,it is absolutely breathtaking!!!! Thank you for the entire experience and I look forward to buying all my jewelry here! read more

If you have a Tag don't get a new battery here. They are not certified and I forgot to ask before I had them change my battery. Needless to say I have a Tag I had to mail away due to moisture. I'll take the blame for not asking first. read more

Very awesome deals! And great customer service since I arrived. I really appreciate the service they provided to me and I recommend this jewelry store to anyone looking for lovely rings. read more

I went in after Christmas with my husband to have links removed from a watch. We were greeted as soon as we entered the store. All of the saleswomen were very welcoming. We inquired about having the links removed from another watch (purchased elsewhere) and they said "sure", without any hesitation. As we were waiting to have the links removed, we browsed and I was impressed by the watch selection as compared to other stores in the mall. While waiting, I asked another salesperson if they offered jewelry cleaning services. I wanted to have my engagement and wedding ring cleaned. She offered to do it free of charge. After a short wait, we had our watches and newly cleaned ring. Customer service was amazing! I will definitely return! read more

Belin and Rosie are awesome! I had thee best experience purchasing an engagement ring for my gf. Belin and Rosie are very knowledgeable and personable. After going to a few different jewelers here in Visalia, I'd have to say that Valliani Jewelers catered to exactly what I wanted and I was well taken care of. I would definitely recommend everyone to go here. I am delighted with my experience here. Thank you Belin and Rosie! read more

Went here the other day and saw a ring I really liked, but when I was trying to apply for the credit card something was wrong with their website so it was not loading. I've had a synchrony credit card before so I know how the promotion works. The manager here was trying to rush the whole process of buying the ring which made me feel super uncomfortable. She decided that since synchrony website was not working she would apply for another credit card from another bank. I asked her what is the interest rate for that other card. All she said was it's like cash 90 days. She then went back on the phone to speak with the bank. I didn't understand what she said so I asked her again what is the interest charge because is that card just 90 days to pay it off, if not then interest charges will incur. Then she paused on the phone and came to talk to me, she said yea that's how it works but I told her no I don't want that credit card & she said she had already applied for the card and they don't look at your credit or anything. I told her I will just apply for the synchrony card at home then come back the next day. The manager then said she can place the ring on hold but then asked me to put a down payment on it. At this point the place just gave me a bad impression because I knew they only wanted to make money and not really care about your best interest. When I walked out of the jewelry store and got to my car my synchrony application actually processed and I got my confirmation code but I decided I didn't want to go back because of how unprofessional they were. They were rushing the whole process and literally made me feel like I was at a car dealership. read more