Jim, Jamie and the guy's have got you covered. Don't see just ask. Don't know how to use it.. Just…read moreAsk. Needs something fixed or custom... Just Ask. Want the second sentence to match the rest of them... Don't Ask I'm not back spacing that much, you get the gist. JUST ASK!!!!! What a wide variety of choices to select from and at a great valu for a small town shop... you pay a little more but you get so much more than the big box stores.

Great people, and Local. Always support the Locals, They are our friends for HELP…read more Remember THIS !!!!!!!

Staying local and shopping small businesses has become a priority. Fairport Hardware had everything…read morewe needed to prime and paint and was happy the items were still competitively priced! Extensive inventory but less overwhelming than a big box warehouse. They also have rentals!

My son dropped of 2 window screens to be fixed. He picked them up the following day unfortunately…read moreone of them was not fixed, when I returned to the store the employees were rude and literally called me a liar. Telling me it wasn't the same screen. I have given them a lot of business over the years but will not set foot in the establishment again. Trying to help out small businesses and get treated like that, they are no different than the big corporations.

I always find what I'm looking for here. Love the small feel , instead of the big box store. I'm…read morenot a home renovator and just into DIY projects. Employees are eager to help and knowledgeable. The coffee sucks.

everything is worthless over this store. Mean associates and worse customer services provided by…read moretheir management team. They keep changing their price whenever they wanted. I have a worse shopping experience ever that is why lightly Americans go there for the shop. I am never going to shop at this store anymore in the future.

An Unfortunate Series of Events In October 2025, I brought…read moreseveral window screens to be serviced. Some were bent and needed replacement, while others only required rescreening. When we picked them up and brought them home, we realized the screens did not fit properly, and the bent screens had not been replaced as requested. I called immediately, and Patty initially acknowledged the mistake and told us to bring the screens back so the issue could be corrected. Shortly after that, I had to travel out of state due to an emergency and was away for approximately one month, bringing us into December. After a very rough winter, we finally returned the screens. While they were repaired, they still did not fit correctly. At that point, a technician came to the house to measure the windows. We later received a call that the new screens were ready, and we picked them up. Due to continued wind, rain, and cold weather, there was a delay of a few weeks before installation. Unfortunately, once installed, several screens still did not fit properly, and some were clearly the wrong size altogether. It appeared as though the same size screen was made for windows that were originally different sizes. I paid over $350 during the first visit and was then required to pay an additional $300+ to have the work redone. When I tried to explain the discrepancies to Patty, my concerns were dismissed due to the amount of time that had passed. In the end, I am out more than $600, with screens that still do not fit correctly. I am extremely disappointed and frustrated. We have done business with this company--both personally and professionally--for over 20 years. Sadly, after this experience, that relationship has ended. Not a happy customer, and we will not be returning.

The hours of operation is not cool what hardware store closes at 5pm and not open on Sundays.my…read morebusiness will go elsewhere cuz they aren't open after 5pm on a week day and closed on Sunday that's when people are trying to come to shop can't cuz they aren't open

You go here instead of Home Depot for the customer service, convenient store size and to support a…read morelocal business. The rewards program, if you take advantage of it, makes pricing comparable to the big box hardware stores. Location location location. Whenever you can avoid the traffic of transit rd in Lockport I think that puts a check in the pros column too.

I have the best luck here! Excellent staff. Hav been doing some home remodeling projects and this…read moreplace has been wonderful!