Loved my recent experience and purchase at this VC&A boutique. I appreciated the warm welcome from all of the staff and professional friendly service from Raina. She was so kind, patient, and attentive. My piece arrived earlier than expected and Raina has been wonderful with communication. I'm looking forward to going back in for my next beautiful piece. I recommend getting an appointment (Raina would be a great choice!) and/or going in very early on a weekday for more sales rep availability. Some jewelry pieces may take some time to come in, so plan early if you need a gift by a certain occasion. :) read more

Van Cleef & Arpels - Sweet carnelian earrings in rose gold - Jewelry Near Me - Costa Mesa, California

We went in during the holidays without an appointment. Luckily the wait wasn't long, about 5-10mins until an associate came by and introduced herself. I already did my research online and know what I wanted, told the associate. She went into the back to retrieve the item, and bought us to the side table.. help me try it on. She made a good suggestion on chain extension. Very professional the entire time, it was like no smile type of professional. Was informed chain extension takes about 2 weeks, so likely Jan 3rd pick up. Comes around Jan 2nd.. we haven't received any updates.. I called the store around Jan 8th, provided the associate's name and was advised she will call back when she's available. So far.. I haven't received a call back or a text. Thank goodness there's a boyfriend aspect to all of this.. I asked him to call for an update.. (he's like a lucky charm) got a callback the same day. Necklace not ready yet, no estimated date of arrival. Hopefully we see this necklace before the end of 2026. The chocolate was really good, will need to buy a box to calm my soul. read more

Not 5 stars yet since I don't have my order. But...Making appointments are easily done online and making changes via phone was also easy and the employee taking the call friendly and efficient. Arrived on the date and time set but the rep was still busy with other clients so I was assisted by Michelle. Very sweet, nice, honest and friendly. They didn't have what I thought they had (vintage Alhambra in red-looked more brown) so I opted for another stone. She provided clear information on the stones, production, and estimated delivery. Thank you Michelle for all your help so I could make a good decision and get my order placed! Hope to see you soon! read more

I came in without an appointment about thirty minutes before closing. I waited around 20 minutes since the staff was busy helping other customers, but the service was excellent. They provided water and chocolate while we waited for our SA. No snobby attitude from any of the employees. Ming was very friendly and easy to talk to. I was looking for a graduation gift and knew exactly which one I wanted, which made the process very smooth. Ming also explained the history of the brand; it's a special touch I haven't really encountered with other luxury brands before. read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

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First impression - Came here to pick up an order and they had no one in the store. Pls tell me why I was told to wait 30 minutes once you walk in, you can smell the pomposity in the air. It's unfortunate because I do like VCA pieces. But for real, don't act like you are a queen working in retail. At least fake it. You are in customer service. After 30 min, they called me to pick up my order. Cindy was much nicer and made the experience a lot better. Overall, I still think it's crazy that a pick up order on a slow day can take 30-45 min. I can't imagine the wait on a weekend or when they are busy. If you can find the piece you want online just ship it to your home directly. Save yourself time and feeling like an ant to the check-in queen. read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

My experience here was amazing! Christina was patient and answered all my questions with patience. She showed me the selection so I could make the right decision for me. I was making this purchase for a Mother's Day gift so I wanted the piece to be a perfect fit. read more

As always, Van Cleef delivers. My SA, Cameron immediately responds to my messages and goes above and beyond. I initially had a different SA three years ago when I made my first purchase of the Vintage Alhambra pendant and 5-motif bracelet set in Mother of Pearl, but I guess she no longer works there. My husband always gifts me a VCA set as a push present. In May 2023, I added the Vintage Alhambra pendant and 5-motif bracelet set in Onyx. I love the size of the Vintage Alhambra. In my opinion, the sweet is too small and the magic is too big. Vintage is the perfect size for my neck. Currently, I'm 38 weeks pregnant with our third child and my husband wanted to get me my push present. Yesterday, I went to look at the Vintage Alhambra pendant and 5-motif bracelet set in Malachite and Agate. Unfortunately, there were no bracelets in stock. Malachite is such an elegant green, but it's super fragile. My favorite color is blue and Agate is so pretty in person. I couldn't decide which pendant I wanted, so my husband bought me both and we ordered the 5-motif bracelet in Agate. My SA said that it should arrive within two months. I can't wait!!! read more

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Since my name is Van I was looking for a V-brand luxury line to invest in. What better V-brand for Van than Van Cleef. As a birthday gift to myself this year, I decided to indulge in some jewelry. Self-love! I had my eyes on the Vintage Alhambra pendant for a while now, and I was ready to make the leap. On the day of my visit, I did not have a reservation. I was helped by Carina Chen, who I really liked her helpfulness and energy. I was given chocolates from La Maison Du Chocolat and some Perrier to hydrate. I decided to opt for the complimentary 2-inch adjustment, which was estimated to take 2 weeks. I was in a good mood leaving this location of Van Cleef, but the next few steps were less than smooth for a purchase of luxury goods. I had to keep an eye on the website for the status of my jewelry. On Wednesday, May 1 I saw online that my piece would be ready by Thursday, May 2. On Saturday, May 4, the business, Nana, texted me with 2 people on the thread informing me that my jewelry piece was ready. In the text she said they operate by appointments and to respond with a pick up time. I replied the same day asking for Tuesday, May 7th. No response. There was Saturday, Sunday, Monday before Tuesday. No response after I sent my pick-up time. On Tuesday, May 7 I arrived and the person at the front asked if I had a reservation. I said yes, and even showed her the text. Can you believe THEY GAVE ME A HARD TIME, and said that was not a reservation because they didn't respond. WELL WHO'S FAULT IS THAT?!?!?! Y'alls had days to reply. I'm sorry you have awful customer service. Oh guess what? They weren't even busy. Literally someone was available to help me right away. The person they assigned me wasn't friendly either. I guess if they can't make commission off me, they don't need to provide positive customer service. I will say the bartender was nice, cause she brought over some more La Maison Du Chocolate boxes and Perrier. She was the only lovely encounter this day. So back to the unfriendly staff, I asked for a travel pouch and she told me that I had to pick between the box or the travel case. Cartier gives me both. How ghetto. I picked the box since it was more sturdy and compact, but it's not a great storage mechanism because the necklace gets tangled if I use that box. I am literally using my Cartier travel bag to better store this necklace. So ridiculous. For spending over $3k for a luxury good, this is the worst experience I have ever endured. Cartier and Burberry would never treat me so badly. If it's going to be this way, I might as well buy stuff online to avoid your grumpy staff. Or spend my spare money on other luxury brands. This location is an embarrassment to the "Van" in Van Cleef. read more

Van Cleef & Arpels - sparkling water and chocolates - Jewelry Near Me - Costa Mesa, California

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Great customer service. Cindy was very patient and helpful. I was offered tea and chocolate as well. Happy with my purchase. read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

Great service from Ming, he helped me choose a beautiful piece. He also took his time and walked me through the entire process. read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

Vintage Alhambra earrings and necklaces. The service is really nice. I recommend to make an appoitment before you head over because faster service. If not first come first serve, they usually have a line and they only let certain number of customers to go in at a time. read more

Van Cleef & Arpels - Vintage Alhambra earrings and necklaces. - Jewelry Near Me - Costa Mesa, California

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I adore Van Cleef and all their wonderful pieces. I finally pulled the trigger to reward myself with a VCA necklace. The sales associate, Elliott, I was paired with for purchasing was kind and attentive. My necklace had to be adjusted for extra length and turn around time would be approximately 2-3 weeks. I didn't mind the waiting and received the email that my necklace was ready for pick up. Upon arrival to pick up, the SA who provided service was distracted, curt, and made me feel like a hassle in her day on 10/30/24 at 10:30am. She was busy with another client's white gold Perlee bracelet. I did not catch her name unfortunately, however, this experience was unsatisfactory and disappointing. She did not go over jewelry care/maintenance. My necklace was not boxed/wrapped up. She simply placed it in a travel pouch and asked, "Do you need a bag?". I sincerely hope VCA will improve their service for future clients. I will not be returning to this location. read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

I visited the store four times ( I had appointments each time) and was helped almost immediately upon arrival. I loved working with Cindy Park who was the first SA that I met. She was so kind and helpful. I also met with Yay twice, and she was lovely as well. Highly recommend. read more

I was looking for a Valentine's Day gift for the girl who has everything. My wife has several pieces from there, but I was hoping to complete a set. I needed either a pair of earrings to match a necklace she has or a necklace to match earrings she has. No luck but I was encouraged to come down and was assured I'd be helped and we'd find her something beautiful. Spoiler alert, they were correct. It turns out I was describing her necklace wrong. I thought it was rose gold but it was yellow gold. I'm a guy. What do I know? I took the necklace there just to be sure and was pleased to learn that yellow gold with pearl was much easier to find than rose gold with pearl. Karina Hill (my new best friend) showed me several beautiful pieces and she, after digging in the back for a while found earrings that go with a necklace. I couldn't have been happier. I could tell that Karina was genuinely happy for me as well. All five stars really belong to her. It seems like the sales associate you get can make all the difference, so I would suggest looking for her. Worth noting, everyone else seemed very polite and eager to help. Everyone that was there that day, seemed to be enjoying themselves. I saw a lot of smiling faces. Great energy in the place. I have Karina keeping her eye out for a 10 motif (hope that's the correct word) necklace with the onyx to match a set of earrings she has. I'm confident we'll be doing lots of business together in the future. I feel like I have a buddy that works at one of my wife's favorite stores. Of course, she absolutely LOVES the earrings. Thanks Karina, you saved Valentine's Day. read more

I'm still very much in love with my Vintage Alhambra 5 motifs guilloche bracelet. But the 2 stars is for the customer service. I'm not even mad, I'm just extremely disappointed with the durability of the jewelry and the service I've received from different SAs. This bracelet is highly sought after, so it took them 3 months from purchase to delivery until I was able to pick it up in July 2023. It was worth the wait but not sure if it's worth the dollar amount. I bought the bracelet bc it's just so beautifully crafted and sparkly and feminine and dainty. But that shouldn't mean it should be flimsy too. After ONE MONTH of wearing it, one of the chain links broke and my bracelet fell off. I contacted my SA and she was sympathetic but said the broken link is not under warranty and I would have to pay $180 for the repair. VCA offers the tailoring of their jewelry to your liking free of charge, within one year of purchase. And since I also wanted to add two additional links back onto the bracelet I thought the fee would be waived bc it's really just taking out the broken link, replacing it and adding two more links. They would have to do the same anyway to just add links, so why couldn't they just waive it? I just don't understand. Why would I pay more to fix a lemon of expensive jewelry? The SA was nice to ask her manager but of course VCA is a business of selling, not really for building the brand or the relationship and the fee could not be waived. Some SAs are nice, but most are not. Some I can't even understand their accents. Not trying to be mean or insensitive here, just stating that I can't understand what they're saying to me. The store is beautifully decorated with fresh flowers and like other luxury stores, they offer you Evian, champagne and chocolate while you wait. This is my first jewelry with VCA and will likely be my last unfortunately. Just a shame. read more

Van Cleef & Arpels - Vintage Alhambra guilloche bracelet, 5 motifs, in yellow gold - Jewelry Near Me - Costa Mesa, California

Jack Hung was super funny yet helpful and efficient when it came to helping me select a ring. Without knowing too much about the history of Van Cleef or even having much interest in the brand, I came to this store with the wife after she recommended for me to check a specific ring style offered by Van Cleef. Although we had an appointment, we were told that due to a staff shortage, we may have to wait about 20 minutes (which ended up actually being closer to 30 minutes from the scheduled appointment time). Fortunately, we were not short on time and opted to hang in the back of the store on the couches. We were offered La Maison Du Chocolat and even espresso, which I thought was simply amazing as we waited to be helped. Eventually, we did get helped by Jack, who definitely went out of his way to check for the ring style I wanted and even offered some alternative solutions (such as resizing) since we wanted the specific style before a certain date. Unfortunately, we ended up not making the ring purchase since it would not meet our deadline, but it was not any fault of Van Cleef or the associate helping us, which is why I figured to at least drop a review for the great service. Value wise, this place seems (obviously) pricey, and at least you also get quality service in this luxury space. read more

I walked into the boutique and was #5 on the waitlist today. Carina kindly greeted me and inquired with the manager, Antonio, for my request. I believe she helped me with my service order a year prior. She tells it like it is and straight to the point on any opinions! I appreciate their customer service which was above and beyond. Their efficient team work got me in and out in 30 minutes. This is why I am a lifetime VCA client! read more

I feel lucky to have stumbled across the best SA while shopping here! If you're looking to browse or shop with an amazing, professional, sweet, and kind SA, please ask for Yaying (Yay for short). She will take care of you. She is patient, helpful, and knowledgeable. After taking hours looking at so many beautiful pieces and changing my mind over and over, I have finally placed an order with her in the store and she let me know that my order is in, but it will definitely take months for me to receive my piece. I'm really excited because the item I chose has high value and will take time to get since everyone is on the wait list for it. It is highly sought after and I'm afraid they will close the waiting list, so I made the decision to get my hands on it now. read more

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Checked out their newer location at the SCP and it's much bigger and nicer. They had a couple securities to help you check in. I already knew her I wanted to check out, so the whole process was quick. And the SA who helped me was professional and friendly. read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

Updating review after reaching out to their client relations team. I was introduced to Karen, the manager of this location. She was very apologetic and tried her best to remedy the situation, asking for more details and making sure that her staff is adequately trained to treat clients respectfully. She told me she was sending a gift to apologize and I wasn't expecting a beautiful bouquet of flowers. Thank you, Karen! read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

Had a quick and wonderful experience here. I had already done my research so I came in knowing which ones I was interested on so it was just about seeing it in person and how it looked on me. The reason why I give 3 stars was because I was told it would take about 25-30 mins and ended up waiting almost 2 hours. Now I understand waiting especially for huge purchases like jewelry, but I would've rather just been told how many people were before me instead of a guesstimate of how long which was completely off. It's extremely difficult when you've got two toddler and a 7 month old as well. We kept staying close by just incase we would get the text and my kids were going crazy. If I knew, I could've taken them to eat or ride the carousel or something and come back. Besides the wait, my SA was very accommodating. She offered us all water as well as their box of chocolates (for the kiddos too) she showed me all of the ones I was interested in and helped me picked out what was best for me. We both agreed on MOP and I'm completely obsessed! I will definitely be back for other pieces eventually. read more

Van Cleef & Arpels - First Van Cleef! :) - Jewelry Near Me - Costa Mesa, California

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The entire experience was amazing and a 10 on the scale. Jack Hung was our salesman. He was extremely knowledgeable. He explained how delicate the one I wanted was. He gave us champagne and chocolate as I was fitted and made my selection in a very comfortable area, where my husband and I were seated. Because the malachite is in demand, and no where to be found in the US and Canada, I had to order and won't receive for about 6-8 weeks, but b4 my birthday, which was important. If ever I decide to purchase another item, Jack is the man. read more

this is about the sales associates not the security or beverage employees. honestly make the drive to another city or a different country for better service. over 2-3 trips here i've had less than ideal service from VC sales associates. over 2-3 different times they have never answered a store phone call for questions, etc. as I receive my product the SA doesn't wear gloves as every other VC SA has for product wear/examination. in addition she just let out my bracelet "pouch" on the table unkept and I had to ask for a bag so I wouldn't carry the pouch itself out in the open. I felt rushed, unconsidered and like a bother out of the employees day. previously made a trip in person due to the store not answering phone calls so it was a waste of time when it could've been prevented. this service experience here at costa mesa is low compared to other locations. read more

The hostess, Jocelyn, was a beautiful introduction to the boutique and made my quick visit very hospitable.

Horrible customer service. I came in to ask and look at van cleef vintage bracelet 5 motifs. First their gave me dirty looks as if I don't have money to buy one. They made me feel like a some kind homeless, that I don't belong here. I rather order over the phone than go in the store. read more

I set an appointment with cameron on Thursday(02/24) so i can buy the necklace i tried on about a week ago. I asked her if i could come in today(02/26) 2pm. She told me that she still has the necklace and but cannot hold unless i make deposit first. I didnt feel comfortable making payment before seeing the necklace in person so i asked her if she could still book appointment on saturday and just let me know if necklace gets sold before my appointment. I totally understand that she cannot put on hold and i was okay with it. She booked me on 02/26 2pm as i requested but she asked me if i could come in friday instead since she is not working on saturday.. i told her its going on my hubbys card and probably cannot come in on friday but if i can, i would let her know. And this morning, cameron texted me and asked me if i wanted to come in this sunday instead. I was really confused because i thought appointment was already booked. Uhh so when i asked her, she said no problem but come in at 1:30 or 3:30? At this point, i was pretty annoyed because it seemed like she was pushing for me to come in different time or make payment even before i see necklace in person to ensure her commission. So i decided not to reply at that point ( i really wish i did that..) but she texted me that i could still come in at 2pm and her coworker Dennis will help me out. I arrived 2:10 at store. I asked for dennis but he was with other customers. I totally understand and waited patiently. I am usually ok with waiting about 10-20min but after 20min, it was seriously too much. I was offered water and some chocolate... dennis came by shortly to say sorry for long wait... but i continued waited... and waited over 30min with appointment . I felt that van cleef doesnt value my time. Making appointment seems like a joke and no point. After 30min of waiting, i left the store and drove straight to fashion island van cleef store. SAwas much nicer there and better return policy! read more

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Horrible customer service. I came to not look but purchase a necklace since I really had my mind fixed to buy it. Probably, VC&A can consider me the fastest customer they can ever have. No time to look around and have their sales associates Get this and that. It was a straight to a point, get me this and I'll pay. Unfortunately, my sales associate probably looked down on people based on whatever he can think of who can / cannot afford. When I asked for this specific necklace, he did right away told me he will get it. We were seated on a table where there is a non functional printer. He came back wt the necklace I requested ,then said " this is the last one we have, it's always out of stock since it's the cheapest". I'd say that was rude. May the amount be $1 or $1M, treat all customers equal. There was discrimination and it really does exist in this location. Majority of the sales associate would stare at you head to toe. The whole flowery decor they have does not make sense if the sales associate would think lowly of customers coming in. DO BETTER. Your sales associate cannot be dealing wt people like this. And yes, I bought the necklace. I would buy another once but NEVER AGAIN in this location. Date of Visit: 08/10/2024 Time: past 12noon. read more

My husband recently bought me an alhambra bracelet and I needed to shorten it. I went back to the store and ANDREW helped me out. He was very helpful and very nice! Now if you need anything when it comes to repair, RODRIGO is your guy! He gives an exceptional service. He will take care of your repair needs 100%. Since I'm going on a trip very soon, I asked Rodrigo if there's any possibility I can get my bracelet sooner. He did his magic and made it happened! What an awesome guy!!!!! Thank you Rodrigo, you really made my day! Van Cleef and Arpels is lucky to have you. read more

Van Cleef & Arpels - Love it! - Jewelry Near Me - Costa Mesa, California

Van Cleef's appointment system was very efficient. We were able to walk around the mall while waiting for our turn. Once our SA is ready for us, we received a text and a call from them. Cameron was very helpful and made good recommendations on what color of Alhambra's will be perfect for my needs. Most of the popular color is not available for purchase and needs to be ordered. I am extremely contented with this visit and will definitely recommend her to my friends. read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

I had the pleasure of working with Rigo at the Van Cleef & Arpels in South Coast Plaza. Rigo was incredibly helpful in making sure I got the perfect piece I was shopping for. I had been searching for a piece for quite some time now, and Rigo went above and beyond to make sure we found the piece in a timely manner. Despite the few hiccups we ran into, Rigo was diligent in figuring out the best course of action! Rigo will be my new go-to at VCA and I can't recommend him enough!! If you are looking for any item at VCA, Rigo will do his best to make sure he can find it! Thank you again Rigo for your customer service!! I appreciate it so much! read more

Omg!!! I had the pleasure of working with, Jake as my fashion advisor. My boyfriend wanted to purchase my first Van Cleef as my birthday present 2024. The process was simple and fast. We walked in and we put our name down for their waitlist. We were told that we were 5th in line and that they weren't sure of exact estimated wait time since everyone has a difference shopping experience/time. Checked in at 3:22pm on a Friday and were notified back at 3:41pm. The text said to ask for Jake. Right off the bat, Jake was extremely friendly and personable. I quickly showed him the pieces I was inquiring about and he came right out to show me. He took the time to explain each piece to me and helped me understand and guide me to which out of the 3 options were best for me. I know for a fact that he did not want to upsell me as well nor rush me. I ended up with a MOP Lucky Spring pendant, plum blossom. It's perfect since pearl is June's birthstone. He also was very knowledgeable, so it was a special treat to have a mini history lesson of VCA. We paid in cash and left. Thank you again, Jake! Until we meet again. read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

Came in to pick up my item and was supposed to ask for Rigo Alcaraz after we had already spoken early during the day. Waited over an hour just to pick up my item very disappointing. I had to come to front desk again to ask receptionist to assign me to someone else this was ridiculous to wait over an hour for an item pick up. I'll prefer to come to Cameron was more helpful and attentive, VCA you need to improve some employees. read more

Van Cleef & Arpels - Vintage Clover - Jewelry Near Me - Costa Mesa, California

I had the most wonderful experience shopping with Yaying today. She is so sweet, energetic, and knowledgeable. Her recommendations were tailored to my exact specifications. I was amazed at how well she picked up on my style type and advised on certain pieces that would look best based on my features. Highly recommend you ask for your SA to be Yaying. You will have an amazing experience. read more

Amazing in-store experience. Very welcoming employees. Gabriel was patient, knowledgeable and just superb! read more

Horrible customer services. They made me and my wife felt like "why they here, asian can't afford this kind of shitty stuffs though" don't waste your tine at this store just go to Beverly Hills. read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

Jade is definitely the most friendly and informative SA @VCA. He helped me to order the Lucky butterfly necklace (another SA @ rodeo drive lied to me that it's discontinued). And Jade got the necklace shipped in for me within a month! He's very patience and knowledgeable about his products, especially on how to care for difference stones. Shopping at this VCA is such a joy! I don't mind to drive extra 2 hours! It's worth it! read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

Jake was prepared, ready, and wasted no time. Had the set and 2 other options in the same price range. Great costumer service thank you guys. read more

Van Cleef & Arpels - Jewelry Near Me - Costa Mesa, California

Was assisted by Cameron. She was helpful and patient with me while I was deciding on which bracelet I wanted to get for my wife. Decided on a white gold 5 motifs mother of pearl and a sweet Alhambra butterfly bracelet. read more

This is a hit-or-miss place when it comes to a customer service. When I bought my Alhambra bracelet, the sale person was ok-ish. When I went in to look for earrings some time later, a different sale person (Cindy P.) was awful. She gave me and my husband an impression that our purchase ($4k+) is not enough for her to bother with being nice. We pre-ordered the earrings since they did not have them but cancelled the transaction because of how ignorant she was. No reply to texts, we have simply been ignored. I got the earrings from a really wonderful sale associate in NY and cancelled this transaction with Cindy immediately. I asked her if we needed an appointment, she did not respond. I got into the store, they told me I needed an appointment. I explained to them that I tried to get one but Cindy would not respond. They eventually took care of us but what a nightmare! read more

I came in to change my watch battery. After I picked it up and got home, I realized that my watch is still not working. I was surprised that the watchmaker or anyone from the store didn't even checked to see if the watch is working before returning to the customer. I called the store and a manager told me that it must be something wrong with my watch and it will need to be serviced. The service will cost nearly $400. I went to anther location and the watchmaker tested the battery and found out that the replaced battery was a dead battery. I couldn't believe that VC&A would try to put a dead battery in a watch to mislead client to pay for a watch service. read more