Today I called to get a medical record from 2 years ago that I needed and I was rudely told by…read morestaff that they have a new system and only have my records from a year ago. How is it acceptable and possible as my primary care doctor only has records from 1 year ago. I am concerned that my doctor cannot see patterns of trend or change in my overall health and thinks this is ethical and acceptable behavior. I expressed my concerns and the girl that I spoke with in "medical records" was extremely nasty and rude and honestly should be fired immediately. She should not be working with people in any capacity. I will be changing doctors asap. Past and new patients beware of this office and their incompetent staff.

Very discouraged by the staff. I love the doctor but the staff is incompetent. They will not follow…read moreup on prescriptions and make patients do the leg work with insurance companies. Even when notified that prescription was denied they still won't follow up. I will never walk into this place again. And front desk is very rude. Like they are doing you a favor by answering your call.

Schedule with Krystal McTighe. She's so knowledgeable, kind, and thorough. She's done a world of…read moregood for me as my primary ever since I started going here in December of 2025. And if you've got cardio issues, a great cardiologist is literally the next door over and they work together. Not to mention they're attached to the hospital system with Epic and such, so you can communicate online if calling is too anxiety inducing.

I visited this office ONE time and left in tears. I went to see a practicing doctor as my new…read moreprimary care and she was very nice. Later on in the appointment, a different doctor who I don't recall the name of entered the room. He was a complete jerk who talked down to me as if I was clinically insane. He drilled the importance of prescribing mind numbing pills to help "calm" my anxiety. I was visiting the office mainly for coughing, shortness of breath, and phlegm. The way he talked down to me caused the most intense anxiety attack I think I've ever had? He also then brought his own moral beliefs into the conversation. By the end of his 5 minute soapbox, I had completely forgot about the reason I was even there. I looked at my mother who was also slightly shaken by the experience and we tried to conclude the office visit as quickly as possible. I feel bad for the nice lady doctor I was there to see. However I completely believe that the condescending jerk of a doctor who talked to me like I was living incorrectly, should find a new occupation. DO NOT VISIT THIS OFFICE.

I am ONLY giving this 5 Star rating for Dr Baqui. She is GREAT!!! Very caring, and listened to my…read moreconcerns. The staff is very rude at the Brick location,,, in person, and on the phone. I recently had to call, and went into an anxious mode while the line was ringing. The person who answered was VERY pleasant, and accommodating,,, my nerves were relieved. I then learned a few seconds later that I was actually speaking to someone in the Neptune office because the phone calls were being redirected to there (now it made sense).

Andrea the front desk lady, is the rudest and nastiest person I ever had to deal with , the place…read moreis old and dirty, long waits , and you make an appointment months in advance, and 2 times in a row , they call to cancel and reschedule in another month or two, and they ate always so nasty and rude about it, like it was me wanting to cancel last minute lol what a joke , the front desk helpnis ruining this practice, look at Google reviews !!! Terrible