Spent a grand on a surface 4. From day 1 it did not work properly. Returned it within a week, expecting to get a new replacement. Nope.. they insisted that they have to play around with it for a few weeks - mind you the problem is a flakey power button that takes all of 5 seconds to check. In the meantime, they have my money... and I have the privilege of giving them all that cash with nothing to show for it. Poor customer service.. I should have been given a new replacement immediately and compensation for my lost time and frustration. Instead, they keep adding to the problem. I won't be shopping there again. read more