bought a 2021 Subaru Outback Jan 2026 108000 miles took to delaler for maintenance at 111000 3000…read moremiles since purchace the engine air filter was stopped up completely. I guess they are too cheap to do anything to the vehicle before thay put it on the lot for sale. The outback wasn't even cleaned as promissed brfore i took dlivery they only put half a tank of gas in. DON'T BUY A USED CAR FROM RIVERTOWN SUBARU!!!!!!!!!!!

So this is how petty this dealership is. They reached out to me to buy a car I had listed on FB…read more Sent them all the info and after pulling a carfax they made me a cash offer. After a couple days I reached back out to see if I could get more for my vehicle if I were to trade it as we all know they can show you more for a trade based on the markup they have in their own vehicle. Not at Rivertown Subaru. They offered me less. No problem right, simply walk away. A week later one of their salesman (Teron) then gave me a 1 star rating on my Facebook commerce account stating "vehicle has been in an accident and did not disclose". Not only is this a lie it doesn't even make sense. Any dealer out there is going to pull a Carfax to verify the vehicle condition so you'd have to be a fool to tell them it hadn't. It never even came up in our conversation as I simply supplied the VIN so they could verify condition. To say anything different is not only dishonest but slanderous. But that's exactly what you get with this dealership. To say I'd highly NOT recommend them would be an understatement.

I decided to have the A/C unit on my Ford Edge checked on Thursday, 17 Apr 2025, they stated the…read morecompressor was bad and needed replacing, I agreed, thinking they would repair it and have it blowing some cold air soon. Boy, was I wrong, after dropping my vehicle off, they checked it out, made their recommendations, I agreed, and the next day the vehicle was ready. My wife and I picked up our grandkids, ran a few errands, and then went to pick up (PU) our vehicle. I went to the counter, the window was closed because of the time, paid my bill, got my key, went to my vehicle, started it up, turned the A/C on, waited a few minutes, then headed around the Auto Skills Center, and the A/C units which would usually be blowing some cool to cold air by now, was blowing warm air. I drove back around the building, parked in the same spot I picked the vehicle up from and went back to the counter, told him of my issue and asked if a manager was available. Since I knew the place well, I went to the Manager's Office, he was on the phone, I waited till he had hung up the phone and explained my concern with the vehicle that was "supposedly repaired." We both went out to my vehicle, he asked the representative behind the counter to find one of the technicians, as we arrived at my vehicle, the manager started up the vehicle and felt for himself how warm the air was being blown by the A/C unit. After checking the a/c inside, he turned off the vehicle and opened the hood. Along with the technician, the manager started pointing out issues that should have been addressed while repairing/replacing the a/c compressor. I was asked to leave my vehicle another day which ended up with me having to change my weekend plans, that is, since they ended up keeping my vehicle all weekend, I had to pick it up on Monday, 21 Apr 25. I couldn't get there until later in the day. Once I got my key, I got in my vehicle, turned the a/c Fort Mitchell, during my ten-mile drive, the vehicle never blew any cold air, the air coming out of the driver side vents could Barely be called "Cool Air." The passenger side air was a little cooler than the driver's side, it couldn't be called cold by any means. The Bright Spot at the Auto Skills Center is the Manager, I found him to be very Professional and Knowledgeable of the skill sets required for his position, I would give him a five-star review. After a couple weeks, I set up an appointment with Rivertown Ford in Columbus Georgia, they checked the system out, performed an Evac and Recharge of the a/c system. They found the system was ~1.35lbs of refrigerant , they charged the system to capacity of 1.50 lbs, system was now blowing below 50 deg. F., no leaks were found. Since, I was told the compressor had to be replaced and I agreed to it over the phone, I NEVER saw, nor, was I told that the Fort Benning Auto Skills Center service (DOES NOT Include A/C System Recover, Evacuate, and/or Recharge.) With this being said, I would Highly Recommend Not Using the Fort Benning Auto Skills Center for any Automotive Work without you knowing the details of what they are performing/what is Required.

Customer service excellent. If you want work done, it's best to drop it off. Depending on what you…read morewant done to your car. I see the mechanic as another form of a doctor...you have to be careful who does work on your baby. The work I got done would have costed me an arm and a leg at the dealership. You also have option to bring in your own parts as well. Mind you, there is warrant on their parts. Once I get a diagnosis from my dealership, I plan on having them do more work to my ride. There is also a maintenance bag in which you can work on your own ride as well. This will definitely be my go to place for some time.

Great Auto Care used to be our go to until we tried to get my wife's AC fixed a few weeks back…read more They replaced the compressor and now it makes a whining/grinding noise whenever the AC is on. Took it back and they "replaced" the compressor with a "new" one at least 3 times. I can understand getting a bad part but not 4 in a row. Makes me wonder if they ever changed it to begin with. We were told it's because the part is an after market part. Took it to another shop and he said it shouldn't make that noise. Tried to speak with the owner about a refund and he just wants to refund the part and not the labor. He told the manager to tell us the air blows cold so it's fixed. Owner of the shop told his manager that he would contact us and the owner of the 2nd shop we took it to. The owner hasn't tried to contact either of us or the other shop once. This after our family has spent a good bit of money having work & routine maintenance done at this shop.

Very friendly and knowledgeable. I would definitely go back. The news was not what I wanted to…read morehear but they explained what the truck needed and why.