If i could give it less than one star i would. I have spent the afternoon crying over the remains of my hair. I will have to live with the devastating effects of visiting this slap dash, unprofessional and unforgivable salon. They have taken my hair from remarkably beautiful to remarkable plain. I completely agree with the other reviews and i WISH i had listened to them. Don't go there. I can't face going outside with my hair looking like this, i cry when ever i think about it. All i can do i fork out hundreds of pound to get a PROFESSIONAL to look at my hair and see what they can do. DISGUSTED, DISAPPOINTED, ANGRY, UPSET are just a few of the word i could use to describe the VANILLA EXPERIENCE. read more