I have REALLY wanted to go to a float spa again since my 1st experience in Phoenix. I got a $50…read moregift certificate for my birthday & used it toward floats for me & my other half, scheduled 1 week out. Apparently, the night before our floats, the owner changed the days & hours of operation for the last couple of weeks they will be open. Supposedly, they posted this on "social media" and sent e-mails, but I never received an e-mail or was notified of this by any means. In fact, their scheduler system had me confirm the appointments the day before. I had the day off, but my other half used a vacation day, and we drove an hour and a half to Houston just to sit outside a locked facility. There was no sign on the door or anything stating the changes, and their website, at the time of writing this review, doesn't show the changes or mention closing, either. We left 2 voicemails and finally got on the website on our phone to use the Contact Us form (I put my phone # in the message since my computer was at home and I don't get email on my phone). They answered me via e-mail, which I did not see until we got home, but no one ever bothered to call us. The end result was a refund of what went on my credit card, but nothing else. Happy birthday to me...

I was in desperate need of a well-deserved massage and relaxation after a week of packing/moving…read moreand working out! The place is huge inside and there's so many services that they offer (massage therapy, cryotherapy, sauna, hydromassage and more!). This is basically your one stop shop for all of your relaxation and spa needs. The two staff members that I interacted with were very attentive and cordial. I would definitely recommend this place to anyone wanting to treat themselves to a nice and relaxing spa-like experience!

I've been to True REST Float spa twice now and I can't say that I love it but, I do enjoy it. The…read moresecond time around I was better prepared and came with the necessary tools to manage my long locs after my session. When you first arrive, if it's your first time, you start by watching a short video that explains how the float spa works. Then you're taken to your private suite where you shower, step into the pod, close the pod door and float in water for about an hour. The water isn't hot at all. It's more lukewarm to warm. The pod door is never locked. You can open it at any time during your session. It's best to be still as long as you can to receive the benefits. The benefits of a float spa is rest, relaxation, relieves muscle tension, stress relief, mood enhancer, and a number of other benefits. Floating weightless in water in a pod created such a deeply cocooned, meditative experience for me. The water was soothing emotionally and physically. With that being said if you have long locs it may be difficult to fully relax. My locs soaked up so much water, just thinking about the work ahead of me made it hard to let go the way I really wanted to. My first experience with this spa was a surprise gift. After you're done there is a styling station that's stocked with hair-dryers, combs, and a few other minor toiletries that are helpful when drying your hair. After you dress there is a cozy lounge area where you can decompress, write about your experience in one of their shared journals, and or do oxygen therapy for 15 minutes. They offer tea as well.

I call the business and it tells me to enter an access code. What?! I go online and I have to pay…read moreto schedule but I have a gift card so I'm not paying twice. I'd like to be able to use my gift card before y'all go out of business. You have to fix your phones.