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    Vansdirect

    5.0 (1 review)

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    13 years ago

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    Halfords Autocentre

    Halfords Autocentre

    (5 reviews)

    Worst garage I've ever visited…read more Paid £300+ for a full service and MOT, 2 warnings, first one they said I had to take to a different garage to fix and the second was was fixed by them. I drive away, only to see my disk brake warning light still on. I took my van to another garage to fix the first issue. This other garage tell me that Halfords have fitted wrong parts and that the disk brake light wasn't even plugged in properly. Took it back to get it re-tested, to which they said I had 10 days before I'd have to pay again. I take it in within the 10 days, they have it for a full day, they then call and say they weren't able to fit it in, they also said that I still have 1 issue to fix, the one they said they already fixed, so I tell them that. And they go away saying "let us just re-check that". I bring it back in again, early in the morning, making sure to tell them everything in the morning that needs to be checked, the response I get "yeah don't worry yours is going up next", I get a call at 4:00 telling me that my van is next up, and I ask if that includes fixing everything I've mentioned "yeah, don't worry it will be ready for 5:30". 20 minutes later, sorry we won't be able to fit you in, want us to keep the keys and we can do it tomorrow. My response, you having a laugh! Don't go here! incompetent.

    I prefer to compliment a business but very poor service today from Halfords in Cardiff. Given…read moreexpectation that oil change on car would be completed 'well before midday' but on return at midday car was still parked where I left it at 8.25pm. No phone call or text to say timings had changed which resulted in a mad dash to a meeting the other side of Cardiff. Request for a discount to compensate me for costs and inconvenience was refused. Guys it's better to under promise and over deliver rather than the other way around. "Halfords, For Life's Journeys" is all very well but you hardly lived up to it today basically denying me a journey and use of my car due to your Manager stating a delivery time but not meeting it. Avoid.

    Vansdirect - auto - Updated August 2026

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