Very helpful and affordable to get our pool back up and running. It would have been easy to just…read morequote a new pool, another company did just that. Mike was nice to help find a solution in-between.

From the owner: Let us handle the hassles of your pool or hot tub...for less! So you can enjoy it more!read more

Drew is extremely nice and professional! I cannot express how happy I am with his prompt service…read moreand attention to detail! He is a master no doubt, and the only person I would ever call for my pool and spa. 5/5 is not a high enough ranking for the customer service this man exemplifies!!!

If your looking for someone to do a big job or small job there's nothing Drew and his team can't…read moredo. My wife and I needed our pool built and he had it completed in no time. The liner the pump everything was perfect which is hard to say cause my wife would say I'm a perfectionist. Then in the late summer I needed help closing our pool and he was out the next day. If you need someone to help you and be treated like family give Drew a call.

they came out last year for a new pool liner so so happy great job on time and in budget thanks so…read moremuch

They never showed up....they never called to say they were not coming for the repair. I waited…read morearound all day after an 11 am email confirmation of the appointment

Ok I'm a believer. The Big Green Egg grill is absolutely the best. Design, performance, and truth…read morein advertising is no longer a question for me. Even if it is more expensive than other grills, and it is, it's still worth it. Now for the dealership in Columbia. River Mist Spas is where I bought my Big Green Egg. No complaints, no problems, no sales hipe. Just good information in response my questions. If you want to know why it's worth it to pay 2, 3, or 4 times the price of other grills at Lowes for example, talk to Mike at River Mist Spas. The reasons I did not give them a five star rating is because every product branded "Green Egg" is really, really pricey. And after spending nearly $1400, they would NOT through in a free Big Egg hat "Because of their margins". Whatever the hell that means. Even John Deere farm machine dealerships will give you a free hat with their logo on it when you buy their famously expensive products. Get a clue River Mist. Its a good place to do business. Just bring a wad of cash.

They have tons of great products! The owners mentioned that they try every product they sell! I…read morehave never been steered wrong. Great Find.

I definitely would recommend Vaughan Pool & Spa. They replaced a liner for me after a different…read moreVaughan's didn't properly install a liner 2 years ago. The people were very friendly and the work was done in a timely manner!

Great staff and very helpful. I recently purchased a place with a neglected pool and the staff told…read moreme exactly how to correct it and within a few short weeks we had clear water and perfect balance. I did not think it was possible without completely draining it and starting over.

DO NOT. I repeat DO NOT use this company. My family ordered a pool from them in 2020. We expected…read moredelays due to the pandemic. But not the kind of delays we have received from them. The pool wasn't put in until last summer. On top of that the light was broken when they put it in and the heater is messed up. We've tried reaching out to set an appointment to fix it, but they refuse to actually set an appointment. To top it off there has been NUMEROUS calls made to them to resolve issues which were met with no call backs.

Clean our neighborhood pool and make it nice and clean just could empty the skimmer baskets more…read moreoften and fix the broken pool lights literately they have so many pool light in the pool but only 2 work

Purchased a new hot tub with Vaughan Pools & Spas. Daniel provided excellent customer service with…read morethe purchase. He and fellow workers removed my old hot tub and installed the new one. There work was professional and timely. I recommend Vaughan Pool and Spas for any of your pool or spa needs.

Although there were a number of glitches in my recent interaction with this company, in the end the…read moremanager, Keith, did his best to make things right for us. Thus, I came away not exactly satisfied, but feeling that the situation was handled as well as it could be. So, if you consider using Vaughan Pool in Columbia, ask for Keith, not the service department.

If I could rate this place a minus 100 I would. It was stressful from the beginning. We built a new…read morehome with an indoor in ground pool and was dealing with Zechariah Hockersmith. I'll never forget that name. Here are a few things we experienced... 1-would never show up when promised. This held Up construction for MONTHS 2-we made final payment before completion. He never cpmpleted. We had to hire another pool company to finish 3-when we negotiated the cost of our pool, it included a custom pool cover. After telling us for months it was on its way, fully knowing he was delaying our build, he continued to lie to us saying it would be here the next week. So we decided to call the pool cover manufacturer ..They told us it could be shipped, no problem, but would have to be paid for first. He had NOT PAID A DIME ON IT!!!!!! 4-they aren't qualified to do concrete work. They did a small area but we had to tear it out and had to have it redone by another company. We have waited a year to post this review because we've been trying to get our money back. We now know thats highly unlikely and if our review can prevent this nightmare from happening to someone else thats great. You've probably heard the old saying "can't get blood out of a turnip"?Lol. I now fully understand that phrase!

We (my 89-year-old father in law, wife and I) are enjoying our replacement spa; BUT, we would not…read morerecommend ProCare Pool & Spa because of lack of customer service provided by management. Below is a sequence of events that transpired between ProCare and us. A letter formatted slightly different was delivered on October 7, 2019 to ProCare management. You can make up your own mind as to whether you want to do business with them. 1. On/or about June 26, 2019 purchased Spa from ProCare Pool & Spa (paid full amount at that time). 2. June 28, 2019 Spa installed in downstairs bedroom 2a. ProCare installers removed downstairs back door (single door) and frame to bring spa into house and reinstalled 3. June 29, 2019 - spa leaking - and over the next week ProCare service rep came out and "repaired" leaks. 4. July 3, 2019, spa leaking again - we called office and was transferred to service tech on call - informed that they would be out on July 5, 2019. 5. July 5, 2019 - office closed. 6. On or about July 8, 2019 we went into ProCare office to find out what was going on (showed management pictures and movies of leak issue) and was told by ProCare owners that the spa would have to be brought into the store for troubleshooting and repair. At that time, ProCare management offered to install French Door (which would make getting spa in and out easier) as part of their service to compensate for issues we were having with spa. ProCare a would install, all we had to do is provide the door. Scheduled by ProCare management for July 20, 2019. 7. On or about July 21, 2019 ProCare team removed old door, took leaking spa back to office and partially installed French Doors. The outside area of the doors was completed; however, the inside area of the French Door (frame, walls, ceiling, etc.) has not been completed to date. 8. Aug 5, 2019 we went into office and was told by mgmt that they troubleshoot and repaired items and tested but still leaked. Mgmt stated that they talked with OEM and that spa would be replaced and would be delivered by late Aug - early Sept. Also told that the inside work on the door area (walls, frame, ceiling, etc.) would be finished when new spa installed. 9. Sept 9, 2019, we went to office and were told that the new spa should be here by the 18th of Sept. 10. Sept 18, 2019 we went to office and the spa arrived on the 17th - still on pallet and wrapped. Was told by Mgmt that they would test to make sure was not leaking. 11. Sept 20, 2019 we called ProCare to find out when spa was scheduled to be installed. We requested spa to be installed and door area finished as soon as possible. We were told that they would be out tomorrow to install and finish door. 12. Sept 21, 2019 at @ 0930 ProCare team arrived with spa - still in shipping packaging (testing had not been accomplished by ProCare). Team installed spa and left stating that they would be back to finish door area the first rainy day. 13. On or about Sept 23, 2019 we went to office and informed ProCare that spa was working as promised; however, door area was not completed, and the team said they would be back first rainy day to complete. 14. Sept 26, 2019 we went to office and brought pictures and movies of door area. ProCare took copies of pictures and movies. 15. Sept 28, 2019 it rained all day and ProCare did not show to complete door area. 16. Oct 3, 2019 called Mgmt and asked when they would be out to finalize the door area. Mgmt stated that he was in the field and would check schedules that night when he was back in the office and let us know. 17. Oct 4, 2019, we sent Mgmt two texts requesting info as to when he had scheduled the finalization of the door area. 18. Oct 5, 2019, I called ProCare office - no response. 19. Oct 5, 2019, I called and talked with Mgmt and he had not scheduled anyone to come out. Status as of Oct 7, 2019: 1. New spa has been installed and is working correctly. 2. Door area finalization has not been completed (inside). 2a. 11 weeks since initial installation of French Doors and interior door area not completed; 2b. 3 plus weeks since spa installed (when inside door area was to be completed per ProCare mgmt); 2c. 2 plus weeks since last major workday rain (Sat. Sept 28, 2019). We are requesting as of Oct 7, 2019: 1. By end of business Oct 10, 2019, ProCare Pool & Spa to provide us with time and date for French Door finalization. 2. Completion/finalization to be no later than Oct 20, 2019. Please provide the requested information to my name and email address. Please provide the requested information; otherwise, we will have to seek alternate methods to redress issue. We had not received a reply as of Oct 15, 2019 so we went to the office and talked with the representative in the office. On our way home, we received a call from Mgmt,and we pulled over into a parking lot so that we could take the call. Mgmt said that they installed the spa and was not going to do anything else. We have since contracted with another service