I purchased a Cudo voucher for a half a head of foils, cut and blow dry for $65 from Vault Salon Chatswood. It sounded great and I was very much looking forward to the experience. HOWEVER I COULD NOT HAVE BEEN MORE WRONG!
As I needed this appointment within a week, I phoned the salon to make sure if I bought the voucher that I could be accommodated. I was told that this would not be a problem, so I went ahead and purchased the deal. When I rang the salon to make a booking, I had great difficulty getting the time and day that I needed. This in itself was frustrating and I ended up settling for a time and day that was not satisfactory. This was after I explained the earlier phone call to the salon before I purchased the deal. When I arrived to have my hair done I was welcomed and then met the owner (I am assuming). When I explained I wanted the foils scattered throughout my hair and I didn't want them noticeable or obvious she became EXTREMELY rude. She told me that the voucher only entitled me to half a head of foils and not scattered (which it did not) and that they were SO busy they did not have the time to do what I wanted. I have NEVER experienced such an unprofessional hairdresser in my life. She insulted me by saying 'You obviously have never been to a hairdresser before and you have no idea what foils are'. She went on to say that I had bought a very cheap deal and that normally it would cost almost $200 for what I wanted done. We had an argument for 15 minutes during which she told to me to leave and get a refund from Cudo as she refused to do my hair the way I wanted. Finally after my standing my ground, she agreed to do my hair the way I wanted it to be done and then she and the other staff went out the back of the salon to discuss me behind me back. Overall, it was a mistake buying this Cudo voucher and having my hair done at Vault Hair Salon, I would absolutely not recommend this salon to anybody and I will most definitely never return. read more