I am giving this company a one star rating for several reasons. 1. This has become an expensive service that I can no longer afford because of a new payment policy. I spoke with a Manager on the phone today who said that "she guesses that they're used to taking money from a customers card and having it come out". 2. They do not have a streamlined payment system. - Limited payment options accepted. - Payment amounts are not customizable in the payment links. This is counter-productive and this will delay payments even more. -Non-flexible payment process -Payment reminder spam before and after the due date -Text/only email format with outdated email signatures Solution: -All outbound emails contain a direct link to where a customer can pay. -Connect to your customers and include a personal note to the payment reminder emails! i.e. If you care to connect then why not? That kind of service will go miles. I can't count the number of times when I had to sift through my email to find the one email they sent me that had a payment link. When businesses streamline their payment systems, payments are easily made. This way there is no need to charge high fees in haste of the due date. It's that simple. 2. Their emails are too short and scripted. How do you ever connect to a customer. Customer relations are not built on scripts. Updated websites with streamlined processes in their business are more user-friendly. When businesses conduct more user-testing it is easier to discover discrepancies. 3. They don't commnicate policy changes in a fool-proof way. If you don't get it then you become the fool. They implemented a policy effective on August 1st 2020 that a $50 will be charged if you are 3-5 days late. No cable, phone or cellular company has a harsh payment policy like that. The day I discovered the charge was the morning of the charge on by credit card. When I called in the morning another non-manager lady answered. Before I even told her why I needed to speak to the manager, she knew exactly what I was upset about. Four hours had already passed. Finally a manager calls me back. How did it go? Meh. The manager higher up was across the hall so she passed her the phone. Although the call was slower paced, I did not get the impression that she cared either. I asked her "What does this company do to retain the business of their customers?" My question was deflected and ignored. 4. They do not have a sophisticated notification system so you might miss important information. I spoke to a manager who informed that they notify customers via regular mail. She said they used regular mail to inform customers of the new policy. I did not get the letter and I live in a house. I replied that if the letter were that important then it should have been sent via registered mail. She said it was mailed in July 2020. Orangeville was not even in phase 3. Wasn't correspondance delayed during that time because of the pandemic? Is it possible that my letter caught the Coronavirus and there wasn't a ventilator to save it? I guess so. Unfortunately it didn't matter that I didn't get the letter. All that mattered is that they got their $50 bucks. 5. The management staff is not trained in customer service to the degree that a manager should have. I worked for 10 years in customer service and I know to deal with dissatisfied customers like a Pro. I was told by both Managers that the Owner of the store instructed them not to credit any accounts for the $50 charge. It felt like I was Dorothy in that movie who asked to speak with The Great OZ. I was told that the Owner could not be contacted and that they would "relay the message". Isn't that the same thing that they told Dorothy before they sent her away tired and thirsty. That's kind of like how I feel now being hacked out of $50 bucks on short notice. Shouldn't every phone call interaction with a company leave you with a Smile? Shouldn't companies make their customers feel like they matter? 1.5 years a customer @ 200/month = LOST read more

Excellent Place to rent a trailer from. Kind and well trained staff helped ensure the proper connection of the trailer. Explained proper use, and had us on our way in a timely manor. Best of all only $19.95 + Tax for the Rental. 24 Hour Truck Drop Off and Storage Access read more