I would like to start off by saying that we were very happy with the work done, the employees who…read moredid the work were quick and efficient. We however ended up with a different rep who's name is Hunter after our previous guy Shane had left the company. It was a great fit at first, he would communicate quickly, also helped fight our insurance company and won. As much as we appreciated all the hard work it was in the end we realized we had made a big mistake in hiring this company. When Hunter had went over numbers with my husband and I we were told that after replacing the roof on our home and 2 garages, painting which we bought and did ourselves, and replacing our A.C unit we would be GETTING back around 2,000 for labor and we would not owe anything out of pocket. with that we went ahead and had the work done. Once the work was done we were satisfied and told Hunter we were happy and waited for the check from insurance to pay them. Once that came in we were blindsided with being told we would still owe $3,800. Not only were we confused by this amount but we then got threatening calls from their legal dept, a man named Jacob demanding payment in full right away or they will take us to court. He used intimidation tactics to scare us into agreeing to these charges. I would like to mention this is our first time dealing with a roofing company. He is rude, unprofessional and zero customer service skills. When I questioned the charges he got even more enraged and threatening in his emails to me. When I messaged Hunter asking about these charges after what we discussed verbally I was ignored and later emailed again in a threatening manner by Jacob telling me " not to circumvent his authority". We live in a small town and actually got their information from a neighbor who also went through them and shared the same awful experience. The wife of said neighbor ended up having to hang up on Jacob due to how rude and hostile he was on the phone. We also found out this family ended owing the exact amount ($3,800) we did after also being told they would owe nothing out of pocket! We will NEVER go through this company again and just want to warn anyone else, always have it in writing and never trust a company has your best interest at heart. We definitely learned our lesson. This company AND Jacob needs turned in. This is horrible and disgusting behavior and business.

Michael Graves with Apple Roofing did a great job from start to finish. From the explanations…read moreduring his original inspection, to helping with all of the crazy insurance issues, he was there for me. I highly recommend him to anyone who is wondering about their roof.