caleb butler is an amazing insurance agent he answered all of my questions and gave me an amazing…read moredeal! Would recommend!!

I have tried to cancel my home owners insurance for months. I have called and emailed. Emailed all…read morethe information to cancel. Mr. Butler will not even call me back or respond to my emails. After I tried to cancel they took out another year of premiums. James Young

Jeff and his entire staff have been incredibly helpful to us as we moved from a competitor we'd…read morebeen with for decades. Such wonderful advice. The best part is when I call I genuinely know them and they genuinely know me. Highly recommend!

Well typically I do not write reviews, but unfortunately this time I feel that I must. I was in…read moreneed of event insurance for a charity event that we were putting together. This insurance agency came highly recommended from others that have used them for similar purposes. I started the insurance process 3 months prior to the event to makes sure we were covered. The policy was finally completed at 5pm the night before. Phone calls and return phone calls were far in between thru the whole process. The price quoted was very low to start, which was good and what we were looking for, but then increased slightly to bind. Ok no big deal. I made the payment, but didn't see the policy come thru like they said it would. Well, one week prior to the event I get a phone call that the price is now double, like if it was no big deal (tone of the agents voice) ! What the heck ! I was told that the insurance company that was to be used no longer covers this type of event. Only to find out after my money was take ? So I asked for them to figure out why, find another insurance company and to see how this cost can be reduced. In the mean time I would look myself. When I came back to them to check status and suggest another approach, the price then went up again and that this was the best that they could do. At this point I was stuck as the event was the next day. I finally receive an email, not with the policy yet but a thread of emails that indicated no one had seen any of the applications I submitted and other staff were not aware of the event which left me with the thought that I may not have the insurance needed. It did finally come thru but not until almost 5pm the day before the event, which did not leave me much time to review the policy to confirm that it was acceptable. I did receive a phone call after I received the policy from the owner of the agency apologizing. He said that he was not aware of the situation until the end. At this point it was too late for anything else to be done. Unfortunately this very much feels like bait and switch. The communication was poor. The timing was poor. Understanding of the type of policy and pricing was not know with the agency when quoted. Each time the price increased a new reason was given and in the end I still don't have a good feeling as to why, other than the multiple reasons given, nothing solid. Like I said I typically don't write reviews and truly hate to write this one but feel its necessary. I hope that anyone else who has to deal with this agency has a much better experience.

I swapped to State Farm after getting an awesome quote from Kristi. Kristi went above and beyond to…read morehelp with auto and home quotes. I appreciate great customer service and Kristi did an awesome job!!

Customer service is poor. Staff do not return calls when they say they will or at all, you have to…read morekeep calling or emailing just to get answers. The rates climb astronomically year over year despite having no claims. I was a long time customer and switched to State Farm and saled over $100 per month for the same coverage.

Great customer service. I absolutely love the team. There is no up selling of products, etc. They…read morework with you to make sure you get not only the coverage you need but also strive to make sure it's affordable. I just adore the consistency. Every time I call no matter what time of day their personalities are still the same. Thanks Christina, Jessica And Ilene!

I had to take some time out of my busy schedule just to say, Carol, you ROCK !!!!! She is…read moreextremely knowledgeable about the industry and always advise me on the options that's in my best interest. She will go above and beyond to make sure your assets have the best coverage possible. She is extremely patient, easy to communicate with and very detailed person. She is my agent since 2016 and I am so comfortable in my mind knowing that she got my back! Thanks a million for your help! If your are living in Douglasville and looking for insurance, Carol is the Agent to talk to!! You will be very happy you did!!!!! Veronica

Christopher Deloach and his team at Farmers in Bremen do a great job and offer truly personalized…read moreservice. I switched to Farmers a couple of years ago and I couldn't be more pleased. I'm saving money on my family's car and home insurance and it's so nice to work with a local agent with an office nearby. Chris cares about his customers and really goes the extra mile to help. This week my daughter had a flat tire and there was no one around to help. I called Chris and he personally came out and changed the tire!:) I'm so thankful to have Farmer's Insurance and such a great agent that's willing to go above and beyond. Rebecca

Simply outstanding service. I had a hard time financing a commercial property and had already been…read moregiven up on by several brokers. Luckily I saw the tv-commercial for Mccoy brokerage service and gave them a call. Elijah is amazing. His knowledge and expertise in the field is incredible. He is professional, positive, pleasant, experienced and efficient. This property turned out to be complicated in several ways (zoning/appraisal) and several lenders dropped us during the process, but Elijah never gave up. As soon as one offer backed out he had another approach. I closed on this property yesterday. Needless to say I am forever grateful and will recommend McCoy Brokerage service in a heartbeat!

have my auto, home, life insurance with them as well as my retirement account for several years…read more Very attentive to my needs. Highly recommend