I have been a Venus customer since the early 1990s. There was an occasion where skorts I ordered seemed very small, and based upon company reviews, perhaps there is some inconsistency in sizing. My review is between 4-5 Stars, because not every item has been a success, and I have learned that reviewers are very honest and helpful. Venus offers some amazing coupon codes, and my last two purchases have exceeded my quality expectations: one was a crocheted swimsuit coverup; one was a sequin jumpsuit. Once you get to know the product better, you get a feel for what works, what tries too hard, and what looks good on you. Once you know your correct size and preferred style, I highly recommend shopping for bathing suits on sale, but remember that all sales are final on ridiculously low priced clearance items, so make your selections carefully. As far as returns ,if you are willing to accept store credit, then you get the full amount to apply to another purchase, but if you want a refund, then the consumer must pay the return postage. My experiences with customer service have been terrific, and they recently made the returns process much easier. read more

Venus used to be awesome until the company changed. Not only does the fashion suck now, the best part of their company was supportive bathing suits for women with 34DDD breasts. Now they are sold out of everything in my size. The summer started like 2 days ago! I used to be able to rely on this company for 34 DDD's but now nope. Very disappointing. read more

I used to be a customer with a Venus credit card account for over 15 years. I always loved that getting older doesn't mean you have to look old. Venus's clothing was the type that you could still look good in without seeming old or, on the flip side, trampy. I used to order every other month for years, and lately, the line has declined in appeal. Maybe one item when I used to buy 10 or more. I haven't purchased a thing in over 6 years. Nothing is appealing. Simply put their clothes are ugly AH! read more

Sadly, I am 59 years old now have been ordering from Venus swimwear since my early to late 20s till recent and the quality of the clothes have gone down so poorly and they now recently closed my credit card account that I've had for many many years sadly, I will no longer be ordering from Venus makes me very sad because even at 59 I could still wear their clothing and look great and unfortunately the quality of the clothing Has gone down so poorly and with the closing of all the Venus credit card accounts I definitely will not be using Venus anymore, which makes me very sad so Venus gets a one star if it could be zero stars, that's what it would be unfortunately. sadly, the value of the clothing is terrible and the service representatives they don't really help with questions too much any longer so unfortunately, no more Venus for me so sad. read more

Venus fashion charge me $18.07 each month for 12 months for a subscription that i never authorized, and they don't want to return the money. read more

When buying clothing online, I almost exclusively use Venus and have been doing so for over 15 years. The clothing is fabulous in cut, color, sizing and price about 95% of the time. I very rarely have to return anything and the process is easy. The customer service phone number is always answered. I am 53 years old with a huge wardrobe and my favorite dress I have ever purchased was through Venus. You will not regret ordering through them! read more

I have been buying clothes from Venus for over 20 years. Recently their quality has gone down. I bought a sweater dress, after wearing it twice the right sleeve completely unraveled from the dress. I called Venus and all I got was it's not our policy to accept responsibility for poor quality, this must be your fault. This dress was $50! BUYER BEWARE! They quality is in the toilet and they don't care. read more

BEWARE!! They engage in deceptive advertising! I received a new catalog today and went online to buy the cold-shoulder mini dress that was listed for $19.00. Their website is selling the same dress for $29.99! I called to inquire about it and was given a bunch of nonsense answers and excuses as to why the prices were different. He said "not many people get their catalogs so they are unaware of the difference in pricing from one to the other". Sooo, if you don't receive their catalog you WILL be paying more money for items! I will be closing my account with Venus! read more

DON'T BUY FROM HERE! If you don't like the way it fits, TOO BAD you are stuck with it, then you get to throw it away. And your money gets thrown away with it. I agree with the other reviews, the clothing has gone downhill, and it all fits weird and look terrible in person. read more

You will Wait weeks and weeks to get your item, no refunds if it doesn't fit, no customer service help at all, very sad, used to be worth it but not any more an, prices have nearly doubled, read more

It has been SAD to see a company go down the hill quality wise while doubling their prices. I have been a customer for years and used to enjoy their clothing. Now, the prices are comparable with a name brand store with Walmart quality. I ordered a sweater that I LOVED so much and got tons of compliments, it got old and when I saw it in their page again, I was super excited and without hesitation I ordered in two different colors this time. How disappointing to receive a way lower quality sweater that doesn't even show the designs because it is weirdly made and the material, nothing to do with the first one. I gave it a chance and kept them but threw them away after a couple of uses. No more Venus for me. They use cheap material and sell them for high prices. Not worth it anymore. read more

Tried to change the address on an order and they wouldn't. The order sat in limbo for 3 days which was ample time to change it. they pushed me to ups. This type of delivery transfers to usps and now that it is in transit cannot be changed by ups. This is the worst online shopping experience I've ever had. read more

Extremely Inconsistent sizing. Mostly synthetic materials now. Quality overall seem to have declined over the years. Unfavorable for the customer return policy with a short window (30 days), and you now get charged for return shipping. With a large amount of other retailers out there, Venus's hit-or-miss shopping experience that is costly if something doesn't work out is simply not worth it. There are better options out there. read more

I have been bathing suits from this company for over 30yrs & even went to their store in Jacksonville. Not sure when they actually expanded out to California but this company now sucks. The bathing suits were made in the USA & now they come from China They no longer care about their customers, it's only about the money! They punish you because you pay by mai! I'LL NEVER BUY ANOTHER THING FROM THIS CALIFORNIA/CHINA com again read more

BAD SERVICE. Needed swimming clothes with expedited shipping, and I chose it. After my order was placed, I found that they made it for regular shipping! I immediately contacted them and they said there is no way to change it and they do not accept returns. They write n the website that they accept cancellation or change in the order, but it seems like it is NEVER a feasible thing. When I called UPS, they said they never have received the package even on the next day, and they said the package is with VENUS. Then, I contacted them again, they kept saying it is already shipped and processed so they do not cancel or modify. I really wish that I could have written a good review, because I bought them for my vacation and I want to be happy. I truly agree with their review of horrible customer service. read more

I am astonished that how bad their customer service is. I asked for them to cancel my order 5 minutes after ordering. On the chat they lied to me and said it was in process shipping. Yet I know it is not as it was 4am in California. I actually confronted the chat that she lied. Then she changed it and said it was just processing. Why have 24 hour chat, if you can't cancel an item 5 minutes after? Then I see that it shipped today. And they will charge me $6.95 you know when I asked them to cancel it. Well now I am going to blast them all over the internet. I will make reviews every where. And video reviews too. Find somewhere else that has better customer care! Run.... There is a reason they are 2 stars on yelp! I promise! There clothes run too big anyway, so not worth it. Yes I was a customer for years. Now they lost me and anyone I can tell about them. read more

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First time customer. Ordered a Bikini top Floral Flair, Ordered the largest size available which indicated it fits DD. This top was no more than a size A or B bra size - absolutely no way it would fit me or anyone else larger than a B. Also, there is something drastically wrong with this pattern they are using, The shoulder straps are super close to the underarms making even less room in the front and it fits super badly. If you are A or B size this DD might fit you. I am disappointed in this purchase and the fact that the sizing chart was deceitful. Be aware, they will charge you $6.95 just to return the item, even though this was clearly Venus' fault this did not come close to fitting. X-Customer read more

Be careful what you buy from them. I bought a swim suit which completely changed colors after only one time in a saltwater pool. Customer Service will not stand behind their product. Horrible products and horrible customer service. Stay away!!! read more

Venus Fashion - Swimwear - Women's Clothing Near Me - Jacksonville, Florida

Buying their jeans with toxic chemicals that cause chemical burns. They said to have an attorney contact their legal department but offered no names, numbers or email. They gave me a general email and said to get an attorney and they would "forward" an email to their legal team. They wouldn't give me the country of origin of the jeans (most likely China ) or the chemicals that were used in manufacturing. Now it appears I'm permanently scarred since it's been over a year now. read more

Venus Fashion - Jeans caused burns on leg. Company said get a lawyer. - Women's Clothing Near Me - Jacksonville, Florida

I have used Venus for about ten years. Something has really changed there. Customer service just lied to me for three weeks. I had a tracking number they gave me and I kept writing them saying UPS has not received the package. They made all sorts of excuses, UPS was busy, Venus had sent it but it was delayed and finally it was because of tariffs! I got mad, went to my credit card company and filed a dispute. I just got a notice the items were sent yesterday, with a new tracking number that actually shows it is moving. Keep in mind, this is three weeks after my order, and a tracking number that never was used. I got one set of clothes I had ordered on the same day. I must say the quality of the products were much less than they used to be. Sad to see a company change to such a negative degree. I won't be back. Be careful, use PayPal, it protects you. There was no need to lie. They could have just said, we ran out of the items and will send them in two to three weeks. read more

I have ordered three times from Venus.com. All three times what I received looked nothing like what I ordered. For clothing items that are in the mid price range they absolutely do not deliver. I have learned my lesson, beautiful photos do not equal quality products from this site! read more

Venus Fashion - What I received, not even remotely close! - Women's Clothing Near Me - Jacksonville, Florida

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I placed an order after receiving an email that $30.00 would automatically be taken off $150.00 order. I placed the order which showed the $30.00 off along with free shipping. when I entered my credit card the total was $145 with the $30.00 off. When I checked my account I had been charged $175.00. The coupon had been removed after I placed the order. I immediately called customer service. Was very clear I was not going to be helped. After she told me this was my fault for not entering a code.....(that did not exist....and had been there when order was placed) I asked to speak to a supervisor. I did not get a supervisor instead she returned to the phone to tell me once again she could fix it if I gave her a code for it. Can you say SCAM!!!!!!!!! I requested the order to be canceled and my account credited back full amount immediately. I was then told I could have my money back in 9 days. NINE days!!!!!!!!!!!!!!!!!! When I last checked I was showing the order was still being processed even though I have requested a cancellation 3x since the order was placed this morning. read more

Venus Fashion - Women's Clothing Near Me - Jacksonville, Florida

Scam for Canadian customer! Placed an order Dec16. Looked like it went through but didn't get an email confirmation. Phoned them and they confirmed it didn't go through. So I placed it again. Same thing. Placed the order by phone and it went through. Then almost a week later I got an email the first two orders did go through. Phoned to cancel them. I got a refund but it was convoluted and I was worried I would have to pay for shipping back if the items arrived - fortunately I don't think they're coming. Then for the order I placed by phone it still hasn't shown up and it's been almost a month. Called to follow up twice and both times they assured it would arrive the next day. It didn't and I asked for a refund. They said they have processed a refund. Update Jan 14 I received a partial refund, claiiming they can't refund import fees. In reality, Im certain goods never left their warehouse. When they provide BorderGuru tracking it comes up as a "404 site doesn't exist" read more

Do not purchase from this company. I've purchased from them years ago and the quality was nice. They must be cutting corners now. Ordered some clothing that while on clearance was horrible quality when it arrived. I called to complain but they said my items were final sale- no refunds are exchange. You're better off purchasing from Shein or Temu... read more

First, I'd like to say I've been buying clothes from Venus for roughly 20 years. I've always had a great experience with the quality of clothes as well as the fit excluding a couple of items here or there that might've not fit exactly how I'd like them. I placed an order to Venus a couple months ago and the items did not fit how I liked so I returned them. Venus has always had a free return policy until just recently they're charging almost $12 to return an item. First they say it's $8.99 but then they say it was a promotional shipping so they charge you additional money for a return. Shame on me because last time when I ordered, I said that was it. I'll never order from Venus again, but silly me I forgot. I just had another order deliver from them and need to return the items. Their quality of clothes used to be amazing. I still have dresses from years ago that I wear and still get tons of compliments on that. They have held up well and look just as good as the day that I bought them. However, these last two orders and more specifically this last one, the quality of items is HORRID. The dresses that I got do not fit over my chest and I actually ordered a size up. Their sizing is way off the quality the seams the fit is all trash lately. Their dresses now remind me of the clothes, my teenage daughter orders from SHEIN. THIS IS VERY DISAPPOINTING FROM VENUS. I WILL NO LONGER BE ORDERING CLOTHES FROM THEM AS THEY CHANGED SOMETHING THAT THEY'RE DOING OR THEIR MANUFACTURING COMPANY AND IT'S SOME OF THE WORST CLOTHING THAT I'VE EVER SEEN COME FROM THIS COMPANY. Extremely disappointed as a longtime customer. read more

I have been buying clothes from Venus a long time. I'm a good customer. I also got a good screwing. I was given a 15.00 reward for a good customer. the next day I went to use it and it expired. I called them I spoke to a representative named Cy real. she said don't worry with in 48 hours you'll get another code to replace it. I never received it. So I called I was promised by Billy to get the code in 48 hours. never got it. then I called again I was promised again by a supervisor named Billy to get it again. he called me back the next day to tell me I am not getting the code that the 15.00 off is only valid if you spend 50.00. it never said that originally. these people are unfair and treat the customer like garbage. That was a phony baloney 15.00 reward. you would think that a billion dollar company would make it right for me with all the waiting and calls. awful way to treat a good customer. 1 star to this crappy company. read more

Placed an order on November 29th, received a shipping confirmation on December 7th telling me to expect an email from their border partner (I'm in Canada). Two weeks later when I still had no email and no package I called customer service and was told they were switching carriers which caused a delay but I was assured that while she couldn't send tracking info, she could see it was expected to be delivered on December 27th and to rest assured it would arrive then. On January 2nd when it still hadn't arrived I called back. The second agent apologized and said there was no information on it in their system what so ever and she would request a refund right away at it cad reached "crisis status". Fine. Despite waiting over a month at this point I agreed to just take the refund. I checked my bank statement on January 5th only to discover they had only refunded $104 of the $154 (CAD) I had originally be charged. So I called back again and was told that they don't refund taxes or import fees and that I would have to fill out a form and submit it to the government to get the taxes and import fees back. I have two issues with this - first, they knew this was a problem order and were refunding it so why was this form never mentioned by the first two agents I spoke to?! And second, if the order had shipped I could maybe accept that reasoning but they never sent the order according to the last CS agent I spoke to, therefore no taxes or import fees would have been paid out yet, meaning the money still sits with Venus. When I questioned that I was told I was correct but that they have to follow their procedures and I would have to submit the form which they would send via email. Its now been two hours since my THIRD conversation with them and I have yet to receive this form. So in addition to not having the items that I ordered over a month ago, I am out $50 because of their errors and have spent nearly an hour on the phone with them to date trying to resolve the issue and have to spend additional time filling out and submitting a form to the government - if the form even shows up - and then wait an ADDITIONAL 2 - 3 weeks for a refund once that form has been submitted as per the agent. To top it all off, the exchange rate has changed so even if I do eventually get the money back, I will be taking a loss on the exchange. This experience has been horrible from the get go and I certainly will not be purchasing anything else from this company and will be sure to advise everyone I know to avoid them as well. read more

I ordered the mesh maxi jacket and the design did not look like the picture! That's it. When the clothes don't look like the picture, I can't order there. Thanks. read more

I was a customer since 2006 and had various luck with sizing and fitting. I appreciated that their stretchy viscose materials they use a lot. They seem to use east european factories as well as chinese ones and sizes vary between those garments, but they don't indicate the origin in the description. But that is not the reason I am quitting shopping with them. I started noticing weird website pricing trends a while ago, such as a price increase right before "sale" announcement. This one I am posting a screenshot of is an example of many recent trends. An amazing sale of $59 on the dress originally priced at $54. Just for Christmas. A woman on the phone meant to be customer service behaved like she was looking at a different webpage from mine and the dress in white was just not on sale. read more

Venus Fashion - Women's Clothing Near Me - Jacksonville, Florida

I ordered swimsuits 14 of them true to size they say nothing fit I haven't gained weight. I am the same size quality is bad I'm never ordering anything from here again. I think these bathing suits swimsuits are made for like mannequin dolls that are size 0 even though I ordered a size 8. I probably need to order a size 28 in order to fit me. I wear a size 8/10 including my bra is size 36B and my panties are medium, so it surprises me that out of the 14th items I ordered nothing fit. I am so disappointed I will never order again from them. I returned everything I paid $156 for my order and only got a refund of 144 so I still lost money do an order again. read more

Ordered a swim suit and was immediately signed up for some club that I will be charged monthly for. The VIP Cabana club. I did not sign up for this. Venus did. I've called repeatedly and just get the run around. Not one person from that company is willing to help me. Would never recommend ordering anything from them. I am done. Will never order again and will tell all of my friends about it. One employee was rude multiple times. Her name is Tina, she is in the "Venus unlocked department" whatever that means. I have never been treated so badly by a company and Tina should be dealt with by Venus. I would give 0 stars if I could and would love to warn others about their scams. read more

Horrible customer service. Instead of resolving the issue, Orlando blamed me for their own shipping mistake and even tried to "educate" me to "change my cookie settings next time" I order. Seriously??? I have been a customer for several years and this experience left a bad taste in my mouth. I will no longer use this company. read more

I have placed orders a few different times because their clothes look so cute in the photos. They claim the sizes are accurate, I.e. don't run large or small. But, everything I have ordered has fit way to big even though I order the same size I order elsewhere & have worn for quite some time. I was excited about a new sweater I just ordered and even ordered a smaller than usual size. However, it still did not fit well. Quality isn't quite as good as depicted in photos, but I've received worse elsewhere so no real complaint there. Delivery is slow but at least the returns/refunds have gone pretty smoothly & timely as long as I stay within the 30 day window. I will NOT order from Venus again however because I simply can't get the size right....even with measurements. read more

I ordered one blouse to try from Venus last November and I was very surprised with great quality of fabric and the style was exactly the same as on their picture. I ordered 6 different dresses for Christmas parties and they all were amazing. Now I ordered a half of their new catalogue. True size to size always! Quality is very high. Super stylish. People keep asking me where I bought such great clothes. Thank you to Venus! read more

Venus Fashion - Women's Clothing Near Me - Jacksonville, Florida

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Not only was the bathing suit poor quality, they signs me up for a monthly subscription of something which I did not agree to and was charged. Be careful. ​​ read more

They have the worst customer service. I tried tracking my order for days. The auto reply would constantly send me a link that didn't work. I ordered over the 7 business days and still have no order. I will never order from them again. They suggested I go to my PayPal and dispute the order and charges since I didn't receive my order. Really? So I have to go extra steps to dispute this order just because they can't find it? DO NOT ORDER FROM THEM! read more

Ordered 5 items, only received 1. Through chats and emails, I can't get an answer on the 4 missing items. I will be filing a dispute with my credit card company. DO NOT BUY FROM VENUS. THEY ARE CROOKS! read more

Yes, it's a fact women are from Venus as men are from Mars, respectively... no doubt! As a lady, I occassionaly received their printed catalog which have been chucked away due to economic meltdown but their Goddess lace up skinny jean intrigued me as well as their classic babydoll tops. I rate Venus Fashion, Inc. for lack thereof petite sizes as sadly none were avail. read more

A few months ago, I ordered a bikini for my May vacation. I ordered online specifically to make sure it wasn't on backorder. After weeks, I received the bottoms but not the top. I called to inquire where the Top was and they told me that they were being delivered and would be shipped out within a week. A little more than a week later, I called back and the item was still on back order. Kind of hard to wear the bottoms without the top! Their customer service person today, Debbie, was very helpful in canceling my order and refunding my money so that I can return the bottoms because the item is STILL BACKORDERED! Sadly, this is not the first time this has happened when I've placed Venus orders. Needless to say, I will never order from Venus again. read more

Their website is misleading. They state that they are known for their easy return and exchanges, but fail to mention that this only applies to the US and not Canada. read more