William and his team were very friendly. They took care of my me and my family and I would…read moredefinitely recommend him to anyone looking for a proactive/responsible agent.

Great professional team! Always easy to work with. Highly recommend!! William is easy to talk with…read moreand explain options. Staff always super friendly and helpful.

DO NOT BUY INSURANCE FROM THIS COMPANY! Underwriting canceled our policy effective 1 month and 7…read moredays from the start and only refunded a fourth of what I paid them. They also added a life insurance policy onto the account without my agreeing. Beware of this company as they are thieves!

While this review will probably be removed. There is something about this agent's practice that I…read morefound disturbing or a better way to say it "NOT so helpful!" When we purchased our home in Jonesborough five years ago, we changed from our previous insurance company, Nationwide. When we first signed up with Start Farm, everyone in the office was fantastic. They were even able to cut our monthly Insurance premium down, saving us several hundred dollars each year. The office staff was always very receptive and helpful every time that we called. But over the past five years, we had someone injure themselves on our property ($1,000 in claim damage). We reported it immediately and were assured that we were covered and we did not have to worry about it. A couple of years later, when the big hailstorm came through Jonesborough, I called Neal's office and I told them that I did not know if there was way damage, but for peace of mind, they could send someone out to check my roof. ($0.00 in claim damage). Then in 2024 our area was hit with another storm that cause damage to our home and resulted in us having to have our roof replaced. ($1,500 in claim damage). Well, half of our roof was replaced. In January 2025, I received a letter from State Farm informing me that our homeowner's insurance was going to be cancelled. This was not due to the amount of money that they had paid out over the five years, but because we had three claims submitted to State Farm. After receiving the letter, I reached out to Neal and was told that he would investigate it and call me back. Over a period of a week, I spoke with everyone in the office, and each assured me that Neal would call me back. To add insult to injury, I was informed that State Farm does not look at the amount of money that they paid out, but the number of claims. Two of the three employees that I spoke with said, "Well if you had spoken to me, I would have told you not to file a claim." Guess what, I have spoken to each employee, except for Neal. My advice, be care when dealing with this Neal Wandell Agency and their employees. Ultimately, they cannot be trusted and are not helpful. It has been a little more than a month since I was told that Neal would call be back. It shouldn't surprise you that I have never received a call back. Unfortunately, State Farm Insurance has turned into Start Harm Insurance. After telling others about what happened to me, others began to share their horror stories about State Farm. Since my auto was with State Farm, and my house was no longer going to be covered, they were going to raise my auto insurance almost $40 more per month. Fortunately, I found a better insurance company for my auto, and I'll be saving $130 per month. As I was searching for another company to cover our home, I spoke with several different agents and each of them told me that I had more than one claim in a five-year period that they would not be able to cover us. The insurance's little secret that they don't tell you about. Thanks, Neal for all your help! Wait, you did not provide us the help we needed or was there to walk or talk us through this nightmare.

The service was outstanding and incredibly quick! State Farm Insurance agent Bradley was not only…read moreknowledgeable but also very kind and helpful. I would definitely recommend State Farm to my family and friends based on this exceptional experience.

I used Allstate for 22 years. I did some research and found that I could get better vehicle/renters…read morecoverage for $100 less a month so I called to see if they could match what the other company could do since I had be so loyal for so many years. The MOST they would drop my vehicle Insurance was $20 a month!! So much for being loyal so, I cancelled all my Insurance policies with this company on the 11th of June (day my bill was due) and I was assured that NO MONEY would be taken out of my account. Fast forward to June 15th and not only did they take out both vehicle and rental payments (against my authorization to do so) since I didn't expect this to be pulled out I didn't put money in my account to cover this. Now I was charged an insufficient fund fee in top of everything else making my account $242.87 in the negative!! I called this company to give them the opportunity to make this right (since I had been so loyal for 22 years) and I was told they were not going to refund my money because it's my fault I did not give them more than 24 hours notice before my bill was due to cancel it. Oh, but "we could send you a gift card to offset the insufficient fees" (Really?!?! That makes everything better). I was extremely calm but the more I spoke to her the more she raised her voice and by the end she was yelling and I ended the conversation by telling her that I would not be spoken to that way and I hung up. NEVER NEVER NEVER again will I ever use or refer anyone to this company again!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in Johnson City. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs. I'm committed to helping Johnson City residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in Johnson City today.

My husband and I visited Christie Gorman's agency to get quotes on car, home and life insurance and…read moreall I can say is wow!!!! I've never spoken with someone who was so thorough and took the time to explain every detail. She suggested we look at different options than we have with our current insurance provider due to our personal goals. After spending 30 minutes with her I knew we were in good hands. My husband was very impressed as well. Thank you Christie for taking the time to answer all of our questions. Your staff is simply amazing!

From the owner: To help people manage risks of everyday life, recover from the unexpected and realize their dreams…read more License #: TN-2360362, VA-1155739

Great team to help you with your family insurance plans. They are excellent in service and…read morelistening A 10

The Agent themself are helpful. Unfortunately it not the same case when it comes to the claims…read moredepartment, mainly adjusters/management I've been a loyal customer for 30+ years with no claims. However I submitted a roof claims that was damaged by several storms. State Farm refused to pay because the age and said my responsibility to maintain which I have over the years. Receipts supplied showing repairs. The same shingles discontinued and use what SF recommended, which is not a uniform look. Photos prove this difference. State law says roof repair has to be uniformed. After two years of numerous appeals. The company thinks of the $ in there pocket and doesn't care about helping care of a customer of 30 years being loyal. Bye SF. I found same coverage a lot cheaper. Yes claims are easier and they care about the customers not the $.

Phil and his team were very helpful after our Subaru met a deer the other night. Walked us through…read morethe whole way as this was my first auto accident and I was clueless. Highly recommend letting Phil handle all your insurance needs, business or personal. He is always quick to reply and is very educated in his field. Go see him today so you can sleep easier tonight.

From the owner: We provide residents of Johnson City and Northeast Tennessee with Business, Auto, Homeowners, and…read moreLife/Health Insurance.

Went in with a complicated billing issue. Lourdes Davidson was bright and cheerful and fixed my…read moreissue. I would / will recommend her to anyone else.

TOTAL INCOMPETENCE!! I have never worked with a travel agent with less integrity. Their inability…read moreto follow through on what they said they were going to do cost us thousands of dollars!! To begin with they are not very responsive to phone calls or emails. They get back to you when they get around to it. The only way we could communicate with them was to set up an appointment at their office, which generally involved a minimum of 1 1/2 hours with them. After SEVERAL such appointments, we discovered the travel insurance we were told was purchased, had not been. We needed to cancel our cruise because of family illness and lost thousands of dollars. The travel agent, who we trusted to finalize the insurance, never did and never let us know that she had not. Do not use or trust the competence of these people!!!

One of the reasons I have State Farm is the personalized service I get…read more For years Steve has always been there to help and assist. There has never been a time when I have not received a call back or assistance in a very timely fashion. Whether it is a call to the office or after-hours on his cell he always offers help and guidance. On this claim I called his cell as soon as a deer ran into my car. He immediately gave me guidance and was able to resolve the claim in a day. I am truly blessed to have an agent like Steve that cares for his clients and goes over and beyond to provide great service. Jim Perkins 423 306 9495

I have been with Steve Sonneburger for over 30 years and have always gotten excellent service…read more Everyone in his office is friendly and very helpful. We are leaving the area and therefore getting a new agent, but I wanted to leave a review because Steve has always done a great job when we needed to file a claim. Zero problems.