While this review will probably be removed. There is something about this agent's practice that I…read morefound disturbing or a better way to say it "NOT so helpful!" When we purchased our home in Jonesborough five years ago, we changed from our previous insurance company, Nationwide. When we first signed up with Start Farm, everyone in the office was fantastic. They were even able to cut our monthly Insurance premium down, saving us several hundred dollars each year. The office staff was always very receptive and helpful every time that we called. But over the past five years, we had someone injure themselves on our property ($1,000 in claim damage). We reported it immediately and were assured that we were covered and we did not have to worry about it. A couple of years later, when the big hailstorm came through Jonesborough, I called Neal's office and I told them that I did not know if there was way damage, but for peace of mind, they could send someone out to check my roof. ($0.00 in claim damage). Then in 2024 our area was hit with another storm that cause damage to our home and resulted in us having to have our roof replaced. ($1,500 in claim damage). Well, half of our roof was replaced. In January 2025, I received a letter from State Farm informing me that our homeowner's insurance was going to be cancelled. This was not due to the amount of money that they had paid out over the five years, but because we had three claims submitted to State Farm. After receiving the letter, I reached out to Neal and was told that he would investigate it and call me back. Over a period of a week, I spoke with everyone in the office, and each assured me that Neal would call me back. To add insult to injury, I was informed that State Farm does not look at the amount of money that they paid out, but the number of claims. Two of the three employees that I spoke with said, "Well if you had spoken to me, I would have told you not to file a claim." Guess what, I have spoken to each employee, except for Neal. My advice, be care when dealing with this Neal Wandell Agency and their employees. Ultimately, they cannot be trusted and are not helpful. It has been a little more than a month since I was told that Neal would call be back. It shouldn't surprise you that I have never received a call back. Unfortunately, State Farm Insurance has turned into Start Harm Insurance. After telling others about what happened to me, others began to share their horror stories about State Farm. Since my auto was with State Farm, and my house was no longer going to be covered, they were going to raise my auto insurance almost $40 more per month. Fortunately, I found a better insurance company for my auto, and I'll be saving $130 per month. As I was searching for another company to cover our home, I spoke with several different agents and each of them told me that I had more than one claim in a five-year period that they would not be able to cover us. The insurance's little secret that they don't tell you about. Thanks, Neal for all your help! Wait, you did not provide us the help we needed or was there to walk or talk us through this nightmare.

The service was outstanding and incredibly quick! State Farm Insurance agent Bradley was not only…read moreknowledgeable but also very kind and helpful. I would definitely recommend State Farm to my family and friends based on this exceptional experience.

Phil and his team were very helpful after our Subaru met a deer the other night. Walked us through…read morethe whole way as this was my first auto accident and I was clueless. Highly recommend letting Phil handle all your insurance needs, business or personal. He is always quick to reply and is very educated in his field. Go see him today so you can sleep easier tonight.

From the owner: We provide residents of Johnson City and Northeast Tennessee with Business, Auto, Homeowners, and…read moreLife/Health Insurance.

If I could, I would give zero stars.. J have banked with this bank for about 2 years and things…read morehave been ok till now .. I received a check in the mail not knowing it was a bad check , i deposited it at a atm and within minutes my account was locked, could not log in the website or use debit card.. keep in mind the bank made no effort at all to call and tell me the check that I had deposited was a fraudulent account. I called to see what was going on with my account and the rude lady said , you need to come get your money out of this account we don't appreciate what you fix... excuse me.. how did I know the check was fake ?.. so I asked for another debit card so I can deposit money I. The account to pay bills, she said honey you don't have enough money in the account to pay bills... and no we will not be issuing a new card... so thank you for being rude and yes I have found another bank to do my business with