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    Updated 2 weeks ago

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    9 months ago

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    Customer Service

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    4 years ago

    Meghan was an absolute joy! She made getting a new phone painless and was very mindful of prices for me!

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    Verizon - Exterior

    Verizon

    (5 reviews)

    i do not recommend the South Vine Street, Hays, KS Verizon STORE…read more ***** Called the HEAD OFFICE in Wichita, told me later: They ARE NOT even a CERTIFIED Verizon dealer. Why does Verizon Company reputation be allow an unlawful perpetrator to represent their company in such a careless, no, Abusive manner? Scenario: Entered Verizon Store South Vine Street Hays Ks. Upgraded my IPhone. Was told that I had 90 days to return if not satisfied. Gave myself 3 weeks to familiarize myself with the phone. Did not like it! after 3 weeks -Went back to the same NOT-Certified VERIZON Store TO EXCHANGE: Day 1: They would not allow me to return the NEW IPhone that I had just upgraded to. #1 rep: would not allow me to exchange. #2 rep: would not let me exchang Day 2: #3 rep: told me, as he immediately uncovered top rt. cover of phone- said there was a scuff on it.....would not exchange. There was no scuff. Yet, he Miraculously opened the exact corner of a 'scratch' -'on his First Attempt'. ! He would not exchange. #4 rep: would not exchange Day 3: #5 rep: Male rep turned a BLANK' computer screen for me to view: ---------I'm telling you it was COMPLETELY BLANK. Did not even have a Verizon Heading on the page; no empty invoice even. A COMPLETELY BLANK SCREEN -nothing! How stupid they think their customers are? How 'Intentionally Malicious' they are allowed to treat their 15-year customers? How do you think they will treat you? this rep said that they had no account for us in their system. We have PAID Verizon Bills for 15 years - from that very store, yet he expected me to believe there was NO ACCOUNT SET UP for us! PROSPECTIVE VERIZON CUSTOMER: Is this what you want from your Phone Provider?

    First review ever! My phone all but crashed yesterday. I couldn't even make a phone call. I worked…read morewith sales person Shelly Slothower for almost three hours to purchase a new phone and transfer all my Info over. Since my phone would barely turn on she really had to come up with solutions to get the info transferred. She was so kind. I really appreciate her time. Also need to mention that it's the first time I didn't feel pressured to buy something I couldn't afford. She fitted me with the perfect phone for me. Thank you Shelly!

    Verizon - mobilephones - Updated September 2026

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