Nice people working here with all that you need to help any type of business, big or small. Loved…read morevisiting there office in the underground.

These guys are amazing! They do everything from large auditoriums to home installs. AV man came out…read moreand created the perfect entertainment system for my space, and then followed up to make sure my family was happy. They were prompt, professional, more affordable than the competition, and had an impressive depth of technical knowledge. They even replaced my tv when a pixel was out, and reinstalled at no cost! They went above and beyond and I highly recommend AV man!

No response when I contact them. Just an automated respnse that said I had reached them after…read morehours. They should have respnded by text email or phone if they want my business.

From the owner: We strive to offer the very best quality of service in every endeavor. We never settle for second…read morebest, and always have your satisfaction set as our top priority. It’s who we are, and we're proud of it.

Karl was great! Completely trust him and appreciate his attention to detail. I highly recommend him!read more

Very prompt and knowledgeable! Great installation and communication. Cleaned up well as too!read more

They are misleading bordering on deceptive. They contacted our company claiming to be AT&T, but…read morethey are not. At no time did they identify themselves as ProTel System employees. They did have access to our AT&T records so they do appear to be authorized resellers of AT&T products, but that is not how to do business in my opinion. I am giving them 2 stars because they were polite and responsive.

From the owner: We offer a "one-stop" communications shopping experience for our customers. Such as... Premise…read morebased digital telephone systems, Cloud based IP systems, and hybrid digital/IP systems. We can assist with your local, long distance and IP (SIP trunk) dialtone needs, as well as computer network installation, Off-site data backup service via our Rock Solid product, Security and Access Control systems, structured cabling systems and so much more! In a nutshell...ProTel has been a trusted and experienced source business communications solutions and we'll be here to serve you for the next 30 years as well.

PROS - Price -…read moreFriendly customer service agents CONS - Extremely unreliable service - Never received the speeds I paid for. (my devices were more than capable of receiving these speeds) - Had to call tech support on an almost weekly basis to try to resolve recurring issues. CONCLUSION - If money is an issue, they are good in that market, but if it's not, perhaps look at a provider like AT&T who I also have had service through & while they are WAAAY more expensive, they were reliable.

I have been paying for the last 7+ years for Mediacoms top tier package (for streaming) I started…read moreoff with their services and ran into consistent issues, however it was not super frequent, so I could tolerate the issues at those times. Fast forward to now where I am submitting this review based upon my previous situation 2 weeks ago. I requested a Technician to come out and replace a torn/destroyed COAX Line that was damaging my internet signal. I work from home, so internet stability is 100% required or I can lose my job, money and time. The technician came out, said he replaced the line etc. I am now 2 weeks later and constant signal drops. I cannot work (from home) and upon calling Mediacom support they are now telling me I have to wait 1 more week of 8 days for a technician to come fix the issue? A. The technician 2 weeks ago DID NOT do what was paid for and requested. He came and used the old damaged line and went about his day. B. Now I am being forced to be penalized for their technicians incompetence of doing the job correctly the first time? My 400$ a month internet package is paying for what exactly? If you want to pay loads of money to a company who does not truly value your money, avoid this place. Thanks for showing me just how much you guys run your business. I hope the owner see's this review. This needs handled immediately throughout the entirety of the company. If I lose my job, you better make sure you extend my bill payment for the days I have been without internet (going on 3.5 weeks so far). This is very roachlike business tactics. Lets see how long it goes before I get a resolve.

Horrible business. Dishonest and incompetent. I haven't even received my third bill yet and I…read morehave been lied to and have had to jump through hoops to get a damn bill. The Lie: They tell you that if you buy your own modem and return the modem they rented to you, you will save $10 on your bill (there is a $10 equipment fee on your bill if you use their modem). I spent $170 on a new modem thinking it would pay for itself after a while. These jack-offs take the 10$ fee off your bill and then jack up your price $10, claiming that you no longer qualify for the savings under the original agreement. lying bastards! The hoops: They don't send you a bill. If you don't call them, you will start racking up charges. When you call them, you have to authenticate with a PIN number. Guess where the PIN number is. Yep...on the freaking bill! retards! Hate this company already

New customer First install is not hook up right, then it…read moretook 3 phones calls and 3 HRS later not to get anyone to answer the phone. when they did there computer went down and told me to call back! really after 1.9 mins!!! No customer service at all on line or by phone !!!