If I could leave a zero star I would. First, we went to the store to cancel service and transfer…read moreour phones to another carrier. The first person to help seemed helpful gave us the account number and pin and in case we needed a different pin a number to call. So we walked to the other carrier only to find out they had failed to unlock the phones. So the second time we went back they said we had an outstanding balance on the devices so we paid, and they unlocked them. When we arrived back at the other carrier they said we still had the wrong pin, so I called customer service and it took a supervisor talking to the Verizon rep to figure out the problem. Took five hours of back and forth to get phones from Spectrum to another carrier due to Spectrum reps negligence and inability to do their job right the first time. Deplorable.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 1700 17th St NW. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Austin Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

I have never experienced such shitty Internet in my life! I have never left a review on anything…read moreever but this is the worst shit on the face of the planet! I literally can't do anything whatsoever on this internet! You can't watch videos, do homework play games, absolutely anything, I bought a $50 extender just to get it to work for 1/20 of the time.. you pay double for this then you do for top internet providers, so please everyone and anyone reads this, get literally any other internet on the face of the planet because this shit does nothing!

Their service is awful. The internet is awful it constantly disconnects phones, laptops, tablets,…read moreand gaming console from the internet. Upon contacting customer support they blamed me for a faulty router and said I had to pay for it even though I just got it from them. Customer support was incredibly rude and insulted my intelligence.