Service is temperamental. Unfortunately goes out at the most inopportune time, and with this Work…read morefrom Home world - that is frustrating. Called twice and I get the standard "reboot the modem" - which has worked so far The equipment - cable modem - is Basic. I called to upgrade, and was told that that's all they offer.

First, I never get bills emailed to me because I can't have them mailed sue to being a seasonal. I…read morealways forget to call to put on hold so I just stop paying in August, so I get shut off after two months which is October when the campground closes. Well, when Blue Ridge took over Adams, even though I was past due, they continued my service for three more months and then charged me for it. They refuse to issue me a credit. I should only get charged for three months period. Their disconnect policy is 2-3 months but they are charging me for 6. I have spent three hours on the phone arguing and they will not issue me a credit. Horrible Customer Service. They are charging me for months the campground wasn' t even open and they don't care.

Switched from optimum to planet networks and it's been nothing but great service. Blazing fast…read moreInternet and the few times I've had issues I call up and get a human almost immediately. Optimum destroyed service electric.

I switched as soon as Planet was available after one too many issues and price increases from…read moreOptimum over 17 years. The install was a breeze and the techs were top notch going over every detail of my setup. When I didn't want to use their equipment he said that's ok but he also left me the router they supply, it was labeled where I would need to make connections and then he wrote his name and number on the box in case I needed to switch it quickly. When my router went out late one night, instead of scheduling an appointment and waiting they connected me up in a few minutes. When a part of my system failed (POE) and I talked with tech support they decided they needed to dispatch a tech. It took longer than I had excepted and hoped so when I called back to get an ETA the Support Manager located the part I was waiting on and personally drove it to my home. This is not something someone else told him, he took action because he cared about his customers. The company may not have the polish of a big company like Optimum but they shine like no other because off the nice, caring and hard working people who work at Planet Network.

NCN data is the best service for the price that I have found. I get unlimited data, watch all the…read moreNetflix i want and don't have to worry about anything. I highly recommend this service.

From the owner: Fixed wireless internet Voip phone systems…read more IP camera

I'm not happy with this new cable system with streaming, it always freezes with 3 round circles in…read morethe middle of tv. This is what I'm paying my money for you can't even watch a TV show without it freezing I hate that give me back my old cable box. I had no problems before I hope Blue Ridge fix this problem soon.

monopoly of a internet company. hidden charges and awful customer service. only wired internet…read moreservice in the area and they know it.

Went in with a broken jet pack, Jeff showed me how to reset it by taking out battery. Also bought…read morenew Apple Watch. Such a pleasant man and a great experience. Thank you

I can't give zero stars, but if I could, I absolutely would. I showed up after calling Verizon…read morecustomer service three times in one day, each rep telling me to go in-store to fix my refund issue. So I did, only to wait around for 20 minutes just for the so-called store manager to tell me she couldn't do anything. Then that same useless, unprofessional, unproductive, and downright unpleasant-to-look-at fake redhead Karen manager; dismissed me in less than two minutes because they were "about to close." She didn't even try to help, she just brushed me off and literally walked away mid-conversation. " stating there's nothing she can do". After the headache I went through with Verizon all day, this was the final straw. The customer experience was beyond pathetic, and that manager made sure of it. If she had shown even a shred of effort or basic human decency, I might've remembered her name but honestly, she didn't earn that courtesy. This whole experience was a complete waste of time and solidified why I'll never try Verizon again. Please if you can travel to another Verizon store do so. you will get the respect as a customer and avoid the rude/ unreliable management here. Miss red head Karen who looks 50 do better!!!

Just bought a new iPhone and like it (so far). Traded in old one. We had a nice techie help us…read more Third time we have been to that store for purchases. My complaint involves the fact that the store doesn't have a restroom for customers. They claim that it's store policy not to let anyone in the back since they might steal phones, etc. while they're back there. That is possible, but I don't see why one of the employees couldn't go back there with you and stand outside the BR door while you use it. For us to get there, it's an hour drive. It's not just the drive but you're in the store for an hour or more while they transfer stuff from your old phone to the new one and do updates. I am an old woman and old women have to go frequently. I think it is ridiculous and even inhumane not to have a restroom for customers. Have cameras up in the storeroom so that they can see what people do back there! (not in the BR, obviously, but I'm sure they aren't storing phones in the BR.) There is a way around this instead of being literally inhumane.

I'm livid with Spectrum. Not only do they have inadequate representatives working for them, but…read morethey also rob their customers as well. Not to mention they deliver terrible service. Half the time the internet doesn't work, or it doesn't travel into another room. I'm so disappointed with this company it's beyond words. I'm looking to leave soon and go to Verizon Fios. The only thing stopping me is waiting on the refund that spectrum owes me for not taking my cable away 4 months ago yet still charing me for it and then threatening me they would disconnect my service if I didn't pay.

Been a customer for years .. lots of issues, but as i was not living in my cabin full time, i dealt…read morewith it. But now trying to resolve that they never saw the correct modem i am using .. and i keep dropping and have to hard reset, i would like to get the issue resolved. I have tried getting customer service numerous times. As i have to use VOIP and the internet is not very reliable, i can't get with tech support over the phone (also they have 60 minute + wait times). So now i have been sitting on my computer for close to an hour waiting for online support. Estimated wait time was 30 minutes. Unbelievable.