Buyer beware! This place will Rob you blind by quoting one price then charging another. Since when…read moreshould a simple copy of a DVD into 20 copies cost $164?! 2 hours of labor cost $114! What do they think they're doing? Working for the Government?

I have used Accurate tech service several times now to fix broken Iphones and also had a new hard…read moredrive installed in my laptop. Robert and his staff have proven they can do the job right the first time. It's also great to know they use strictly American made parts that come with a warranty. No need to drive all the way to Evansville!!

I have a 4 year old iPhone 7 that needed battery replacement. After looking at authorized service…read moreoptions, I called Phone Todd west. He had a battery, and nobody waiting ahead of me for service and was able to do the replacement quickly. It did take an extra 40 minutes to charge enough to do function checks, but for $40.00 bucks it was reasonable. After reading the other review, I had some reservations, so we'll see how long this new battery lasts. I can always go to the authorized service center in the future, but their rating was poor. It probably depends on the technician doing the work on repair and service quality. So far, very pleased with Phone Todd's work. If I get another year out of this battery, it will be worth it to do it again rather than get a new phone and I like the series 7 as it does everything I need.

The customer service here is unrivaled! The staff here go above and beyond to ensure that their…read morecustomers are taken care of. I was impressed at the honesty presented by the staff members who would rather me know the best options for my phone repair than to sell me an unnecessary service. I would recommend their service to my kids, grandparents, and anyone else I cherish.

My son has an iPad that one of his twin sisters stepped on, cracked it bad. I checked around on…read moreinternet n found fix my cell, not only was it local it was cheapest and could be done next day. I took in to be fixed, and picked up on payday. Tablet looked brand new. Today WEEKS later the power button was not working, took back no questions asked was fixed at NO cost to me, hard to find places that stand behind their work but this place does. Amazing customer service, fast and great small town business. Thank you for saving my sanity 2x now...mom of 5 kids lol. Highly recommend!!!! Tiffany Jenner.

. My app screen is gone. Cannot find it anywhere. Then a…read morereference area that is white but can see thru, in the background you can see the apps but blurry and nothing happens when you touch any of it. HELP

Ordered and paid for my son's phone online. Arranged for express p/u. All I had to do was p/u the…read morephone and these jerks made us wait behind everyone who needed to begin new service in spite of being told when checking in through the Verizon app that we were next in line. They do not honor express p/u. They suck and I wouldn't waste my time at this store!

My experience at the Victra/Verizon store in Vincennes Indiana was excellent. The Catt family have…read moreran this store for many years and have always provide excellent service for my cell phone requirements. The new store layout looks great and hope the Catt's and Victra continue here for many more years. Steve Newell

Horrible service since they were bought out. The sales team is rude and not helpful. They will do…read moreanything to avoid customer service. The bigger guy with the beard will not even get out of the chair while you are there. No one greets you like they used to and they act super annoyed to be at work. Had to call customer service to get anything taken care of. Pretty sad from the old days

This branch used to offer superb service. i have been a loyal at&t customer for years, all thanks…read moreto my mom. In the last month i went in here due to my galaxy note 5 acting up and usually if i have any problems, i can come in and be met with a friendly face and get the help i need without a hassle. Unfortunately i cant say that i received the superb service im used to receiving from this place or the help. my phone shut off and wouldnt turn back on, i was at walmart and figured oh its in the same plaza ill just pop in and get help from at&t and maybe see if there something that catches my fancy. i walk in to at&t and there are 3 employees. the boss lady messing with the computer and swiftly went to the "back room" not long aftet i came in. im then left with the other 2. 1 behind a computer obviously pretending to be so busy without a customer, but whatever. the other who "helped me" started making his way to me and gave me a half ass hi welcome to at&t be with you in a second as he was messing with aomething on the ipad, i waited a couple awlward minutes til he was finally ready to help me. i informed the at&t personnel what my phone dilemma was and he "tried" to do a hard rest and failed told me since your phone is pretty old its probably time for a new one. a.k.a i cant help you but you can buy a new one and ill help you. i had to either claim through insurance or get a new phone. im pretty tech savvy and i felt like i was being bullshitted so i left. i went to verizon to see my friend who is a samsung rep and asked for his help....you guessed it he got the phone back on and an explanation of why it turned of and i had to get a hard reset done. Needless to say, my days with at&t are numbered. Sad because i loved having at&t but if thats the type of people you employ to "help".No thank you i will get my services elsewhere.

Literally the worst cell phone store of all time, they are open when they feel like it- the…read moreemployees are useless and beyond unintelligent. They are lazy, rude, and beyond disrespectful. All the money I spend and they couldn't bother to be open on a Monday or Tuesday without so much as a sign! In fact there sign said they'd return at noon!! An embarrassment to AT&T and as the first exposure our county has had to this company, everyone is turned off to at&t, good luck getting anyone to switch from Verizon to at&t when this store is your representative. I'd rather drive an hour to Terre Haute, Indiana then drive 5 minutes to this joke of a location.

I've been sitting in parking lot for 20 minutes when they said they would return at 4:30 i've been…read morehere 3 times i have to be at work i'm very mad it's kind of bull crap. my phone is from their store and it's glitching out

BEWARE. In my personal experience, this has become the single worst store I have ever dealt with…read more It would take multiple reviews to fully lay out everything that has gone wrong, but here is the short version: This used to be my favorite store--easily. I've spent tens of thousands of dollars here over the years. I was even a longtime Best Buy Total member. But the decline in service, accountability, and basic customer care has been shocking. In my opinion, the store today is nothing like the Best Buy from 10-15 years ago. Not even close. If you have the option, go to Costco, Sam's Club, Amazon, or literally anywhere else. I regret every dollar I've spent here recently. --- My Experience: A Pattern of Problems I have purchased numerous high-dollar items from this store over the last several years, and almost every one of them has come with issues--faulty products, repairs that took far longer than promised, and customer service that made the situation worse every step of the way. A few examples: * A 13-month-old computer repair that took months I was quoted a two-week turnaround as a Total member. Two weeks already felt ridiculous, but months? I'm a Computer Science student, and I stressed how urgent it was. Because of the delay, I had to drop two classes--programming and calculus. Trying to reach the store was a nightmare. After being transferred, I was hung up on repeatedly. It is nearly impossible to speak with anyone at this store or Geek Squad by phone. Their "solution" after the delays? For me to just buy another computer. * A high-end fridge that failed after a year I bought a very expensive refrigerator that started spewing water from the back after only one year. Despite being a Total member at the time of purchase and at the time of the issue, the store refused to send a technician. Even phone support commented on how loyal a customer I was--but nothing was done. I ended up paying a local repair tech out of pocket. * A two-day membership lapse used as an excuse When my debit card expired (which happens to everyone), my membership briefly lapsed for two days. Despite being fully covered at the time of purchase and at the time of the product issue, they used those two days as a reason to refuse every bit of protection I believed I had. * Terrible return policy If you're not a Plus or Total member, you only get a 15-day return window. Just about every other major retailer has significantly better policies. --- Customer service & management In my experience, the management at this location has shown no interest in helping, resolving issues, or even acknowledging legitimate concerns. The store feels more focused on finding technicalities and loopholes than on taking care of customers who've spent years (and a lot of money) trusting them. --- Bottom Line In my personal opinion, this store: does not stand behind the products it sells makes resolving issues extremely difficult provides unreliable repair timelines offers customer service that is dismissive and unhelpful uses any loophole possible to avoid honoring protections has a return policy that is worse than almost every competitor If I can help it, I will never shop here again. If you value your time, your money, or your sanity, please go somewhere else. You've been warned.

I tried to return some Airpods Max here. They were perfectly within the return window and in…read moreperfect condition. The manager "didn't like my attitude" so he refused to return the item! Absolutely ridiculous! I returned them online but the fact that they wouldn't accept the return in the store is crazy!!!

I presented for services after lunch on 111720 and was waited on as soon as I walked in the door…read more Jamy was the rep who waited on me. She was professional, friendly, and patient. She removed a SIM card from an iPhone and answered multiple questions from me. I am a longtime customer of AT&T and could not be more satisfied with the service - locally and online.

JOE was extremely helpful in aiding us when traveling through the state. One of our phones died,…read moreand he was able to locate and insert a SIM card for our phone. This was right before the store closed, and he fixed the phone in a matter of minutes. He was calm, professional, and friendly, and we really appreciated meeting him. Thank you, Joe!

I signed up for the Asurion Home + through the shop here in Evansville. It provides coverage of…read morebasically all your home electronics and doesn't require you to register or save receipts. The kids are always breaking game controllers or iPad screens, etc. Little did I know that my MacBook Pro would go out on me.... They replaced the logic board and put in a new battery. It took about 3 weeks in total after I dropped off at the shop and it was shipped back to my home. The plan also includes other services like at home tech installation and computer tune up or virus removal. Highly recommend!

I would give negative stars if I could. Repair not completed properly. Took it back in and had to…read moreemail them after a week to ask about it. Two days later got a phone call back and had the tech call me a liar. Never again. Total waste of my time and money.