I monitor my account with Sparklight, ironically, through the internet. I fell behind on my bills…read more But, Sparklight have me until August 25th to pay my bill. Great! I am a paralyzed veterans and that is the date that I received my disability payment. So, on August 25th I paid my bill. I discovered, however that earlier that day while I was out (paying bills), Sparklight came to my house and physically disconnected my service! They gave me until August 25th to pay my bill. But, disconnected my service because I didn't pay it earlier. I spoke with two different representatives, asking them to reconnect my internet because I paid it on the date that was reflected on my account as the due date. As if scripted, both representatives dug in their heels and refused to reconnect without me without paying extra money (being penalized). They both stated that they sent me a letter a month ago, which I'm sure is sitting at the bottom of a pile of mail that I received throughout the month. They said that the letter required that I pay earlier than what was reflected on my account online. I'm sorry, but who memorizes due dates on a letter. But, it turns out there actually wasn't a due date. You have to calculate 30 days out from a particular date that's on the letter and memorize that. I didn't do that. I based the due date off of the date that's reflected on my account that I accessed through the internet on the site that they maintain. It's a gotcha game! They send you a letter with one due date. But, then mislead you to believe that your actual due date is what you see on your account when you access it on their website. This is unethical, and they know it! My account, on their website, that they maintain, said that I had until August 25th to pay my bill. I paid my bill on August 25th. They disconnected my service anyhow and refuse to reconnect it without penalizing me first! I had been a good customer of theirs for over 6 years. And yet they refuse to treat their customers right. They also script their employees to justify their unethical practices!

Rarely does one say good things about their cable TV and internet company. But I am very happy with…read moreSparklight. After exiting two weeks with other providers, Sparklight responded within 48 hours and fixed my problem quickly. My only problem is that I am just using Sparklight as I winter in Florida. Please come to Indiana and I'll change to you immediately.

Sparklight is a joke. I cancelled my service after multiple rate hikes. I have tried to drop off my…read moreequipment at their location on the days I was told they were open. No one one was there and sparklight customer service could not tell me why no one was there. I scheduled to have my equipment picked up and was told I could leave outside for pickup. Then when I was not picked up was told that was not something they do. Get your together.

Great service called 811 to come mark lines missed the cable line so I call and they sent a…read moretechnician out on Sunday to fix. Thanks Adam Smashey for your service to get our tv up and goin on a sunday

Please take my word for it, this internet service provider is VERY-VERY slow,and the lady in the…read moreoffice was really rude to my sweet wifethis was overall a BAD experience, we switched providers & immediately the cable cleared up & the internet is finally fast enough for my wife to do her college homework,please save yourself the horror of fullnet

They were hosting a client's domain and settings and usually when talking to someone it takes…read moreforever and has problems. They were very responsive to our emails and handled the request within a day. Friendly and accomodating.

Ordered and paid for my son's phone online. Arranged for express p/u. All I had to do was p/u the…read morephone and these jerks made us wait behind everyone who needed to begin new service in spite of being told when checking in through the Verizon app that we were next in line. They do not honor express p/u. They suck and I wouldn't waste my time at this store!

My experience at the Victra/Verizon store in Vincennes Indiana was excellent. The Catt family have…read moreran this store for many years and have always provide excellent service for my cell phone requirements. The new store layout looks great and hope the Catt's and Victra continue here for many more years. Steve Newell