This place has scammed my 73 year old mother twice now. The latest is telling her that her phone qualifies for a free upgrade and letting her leave with her old phone, she's super happy. Then they send an $800 bill and say you need to return the phone for the rebate... or you can upgrade your contract for an extra $15 a month for unlimited blah blah (she has unlimited everything already). I call Verizon corporate and they tell me her old phone DID NOT QUALIFY FOR A REBATE AT ALL, so Wireless Zone just ran a scam on her from the get go. The plan is simple, find old person let them think they get something for free then send a bill and tell them OOPS! you forgot to turn in the phone, oh shoot now it looks like Verizon is no longer accepting your old phone! Just terrible, so you owe $800, BUT I tell you what I can do for you, how about blah blah. These people are depraved. read more

I agree with the rating below. DO NOT SHOP AT THIS STORE! There are 3 Verizon stores in Baxter and we don't need one that makes its living from scamming customers. They promised both of my 92 year old parents free phones and my husband an $11/mo version few weeks later, and all 3 were charged full price. Verizon customer service said there were no promos on those phones at that point in time. A $5/mo charge for upgraded Verizon cloud was also added to each line, without their knowledge or permission. When I challenged the store, they claimed that it "automatically" attaches to new lines and you just need to call to have it removed. I don't believe that's either true or even legal. I got a new phone from a different store and had no such charge. I was told they just realized that the promos weren't attaching to the phones and had turned in paperwork to correct it. So far the only correction that I've gotten is a small credit for each line from customer service to try to prevent me from breaking the contract and taking my business to T-mobile read more

I could not ask for better customer assistance! I went into the store frustrated with our phones and recent experiences- trying to use the insurance process and to navigate the Verizon Website and customer phone assistance. The staff was very helpful and though it took a while, they helped us get everything straight and met all of our needs. I will contact them first in the future! Excellent experience I highly recommend them! read more